Ratings based on 405 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
Great hotel in Southbank. Service was excellent and rooms well maintained
by A verified traveler
Posted 26 Apr 2024
Central, friendly staff
by A verified traveler
Posted 21 Apr 2024
Room & location was great. I had a VIP access so we received a wine. The white wine was very very nice.
by A verified traveler
Posted 12 Apr 2024
Room itself was very nice for the price. Only downside is there is no onsite parking, it’s down the road slightly which was a little annoying.
The shower had nice pressure but didn’t get overly hot.
by A verified traveler
Posted 5 Apr 2024
Lovely modern property. Great to have a little kitchen and laundry. Loved the big bath and bath salts!
by A verified traveler
Posted 5 Apr 2024
Beautiful spacious and modern apartment.
Great location in Southbank will definitely stay there again.
by A verified traveler from Haymarket
Posted 1 Apr 2024
Great property close to the city within walking distance to restaurants and bars. Lovely pool which is heated. The walls between rooms are quite thin, make sure you pick a quite a room at the end of the hallway.
by A verified traveler
Posted 1 Apr 2024
Everything I liked
by A verified traveler
Posted 29 Mar 2024
There's no toilet brush, and the cleaners don't clean the toilet, so it gets pretty gross after four days. Don't make me ask for a toilet brush or ask for that to be taken care of, neither of those are conversations that anybody wants to have.
Comment from Hotel Management
31 Mar 2024 by Madison Reception, Hotel Management
Dear Adam,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely appreciate your input as it helps us to continually improve our services and amenities.We are thrilled to hear that you enjoyed your overall experience with us. It brings us great joy to know that our efforts to provide exceptional hospitality and comfortable accommodations were evident during your stay.Your comments about the housekeeping have been duly noted, and we will certainly address this with our team to ensure that any issues are promptly resolved and that we maintain the high standards that our guests expect.We strive to create memorable experiences for all our guests, and we regret that we fell short in any aspect of your stay. Please rest assured that your feedback will be used constructively to enhance our guest experience moving forward.Once again, we appreciate your valuable feedback and hope to have the pleasure of welcoming you back to our hotel in the future for another enjoyable stay.Warm regards,MadisonReceptionAdina Apartment Hotel Melbourne Southbank
by A verified traveler from Dunedin
Posted 26 Mar 2024
Little things like making the bed properly and making sure bathroom products pump would make it 5 stars
Comment from Hotel Management
31 Mar 2024 by Madison Reception, Hotel Management
Dear Gregory,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely appreciate your input as it helps us to continually improve our services and amenities.We are thrilled to hear that you enjoyed your overall experience with us. It brings us great joy to know that our efforts to provide exceptional hospitality and comfortable accommodations were evident during your stay.Your comments about the facilities have been duly noted, and we will certainly address this with our team to ensure that any issues are promptly resolved and that we maintain the high standards that our guests expect.We strive to create memorable experiences for all our guests, and we regret that we fell short in any aspect of your stay. Please rest assured that your feedback will be used constructively to enhance our guest experience moving forward.Once again, we appreciate your valuable feedback and hope to have the pleasure of welcoming you back to our hotel in the future for another enjoyable stay.Warm regards,MadisonReceptionAdina Apartment Hotel Melbourne Southbank
