Ratings based on 561 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
Overall, it was a great experienced 😄👍
by A verified traveler
Posted 28 Apr 2024
Very friendly staffs and helpful
by A verified traveler
Posted 18 Mar 2024 on Lastminute
The hotel would have been magnificent in its day; however is now due a little TLC, especially in communal areas, as looking a bit tired. Staff however were exceptional (and pool is one of the best at any hotel I have ever stayed).
by A verified traveler from San Francisco
Posted 18 Feb 2024
The rate online was different than what was paid at the hotel. The design of the room is outdated. I was promised to be on the top floor with the city view, but I received the back of the hotel view—the high costly laundry charge for only a few T-shirts and underwear. The gym equipment was dated. I would not re-book this hotel for my upcoming trip.
by A verified traveler
Posted 1 Jan 2024 on Hotels
by A verified traveler
Posted 6 Nov 2023
The staff from the second we arrived to when we left were all amazing! They helped unload our bags and get them to the room, check in was so quick and they helped us with express laundry as we had to left the following day! The restaurant staff had amazing suggestions for breakfast and gave us many samples of local Indonesian dishes we could try!
If we come back to Medan, this will be the definite place we will plan to stay at!
Thanks for the great stay!
by A verified traveler
Posted 4 Nov 2023
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by A verified traveler
Posted 19 Oct 2023
It’s worth it to stay in here. Everything is satisfying.
by A verified traveler
Posted 7 Oct 2023 on Hotels
The room was so hot. They sent people to fix the AC but it’s Only cooling for the most 1/2 day. Even the Jade restaurant was warm. It seems like no AC in the hotel. We’re disappointed and found cooling place at the mall across the street. The Services were nice but the heat was unbearable. Thanks.
by A verified traveler
Posted 20 Sep 2023
It’s clean and the staff very kind and helpful
