Ratings based on 119 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
We really enjoyed everything at this hotel. Was truly amazing.
Comment from Hotel Management
21 May 2024 by Guest Experience Team , Hotel Management
Dear Michael , We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Guest Experience Team , Hotel Management
Dear Paul, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
by A verified traveler
Posted 22 Mar 2024
Comment from Hotel Management
26 Apr 2024 by Guest Experience Team , Hotel Management
Tamu kami yang terhormat,Terima kasih banyak atas ulasan yang Anda bagikan mengenai pengalaman berkunjung bersama kami. Tentunya kami senang mengetahui pengalaman Anda menyenangkan. Pujian seperti ini pun akan menjadi penyemangat bagi seluruh tim untuk selalu mengembangkan kualitas pelayanan kami.Sekali lagi terima kasih atas ulasan kepuasan Anda ini. Tetap jaga kesehatan dan sampai berjumpa kembali dikedatangan Anda selanjutnya di Grand Mercure Medan Angkasa!Hormat saya,Management
by A verified traveler from Usher
Posted 25 Feb 2024
Very good hotel. Staff are excellent and friendly. Excellent breakfast and great variety…only thing was if could change a few dishes from day to day. I definitely recommend this hotel.
Comment from Hotel Management
27 Feb 2024 by Guest Experience Team , Hotel Management
Dear Guest,We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and facilities. Thank you again for sharing your experience, and we hope your next visit will be pleasant.Best Regards,Management
by A verified traveler
Posted 4 Feb 2024
Friendly staff and nice room ❤️
Comment from Hotel Management
7 Feb 2024 by Guest Experience Team , Hotel Management
Dear Guest,Thank you for you nice feedback of your recent stay at Grand Mercure Medan.We are looking forward to welcoming you backBest Regards,Management
by A verified traveler
Posted 7 Dec 2023
Comment from Hotel Management
14 Dec 2023 by Guest Experience Team , Hotel Management
Dear Mr. Sufendy,Thank you for taking the time to leave us a review. We are delighted to hear that you enjoyed stay at Grand Mercure Maha Cipta Medan Angkasa hotel. It is our commitment to ensure that guests have a comfortable stay.Thank you again for your visit and we look forward to welcoming you back soon!Sincerely,Management
by A verified traveler
Posted 5 Dec 2023 on Hotels
Comment from Hotel Management
8 Dec 2023 by Guest Experience Team , Hotel Management
Dear Guest,Thank you for your feedbackLooking forward to welcoming you back at Grand Mercure Medan AngkasaBest RegardsManagement
by A verified traveler
Posted 28 Oct 2023
No convenience shop
Comment from Hotel Management
31 Oct 2023 by Guest Experience Team , Hotel Management
Dear Michael,Thank you for taking the time to review your stay with us. We appreciate your feedback and understand that you felt the lack of convenience store was inconvenient for you. At Grand Mercure Maha Cipta Medan Angkasa, we strive to provide all guests with amenities and services that will make them feel at home. We are committed to creating a pleasant environment for our guests and apologize if this was not met in your case.Thank you again for taking the time to share your experience. We hope to welcome you back soon.Sincerely,Management
by A verified traveler from Menlo Park
Posted 27 Sep 2023
I spent 3 nights in the Grand Mercure, before and after my jungle trek and Toba tours and each night was a great, different room. Herbert handled my check in with professional and kind greetings Abd Eggi showed me to features of the room and promptly brought my bag up.
I loved the lounge and coffee shop in the ground floor with live piano music.
Comment from Hotel Management
28 Sep 2023 by Guest Experience Team , Hotel Management
Dear Johanna,Thank you for staying with us, we are glad to know that you really enjoyed your time with us, especially knowing that our service & facilities impressed you that much for us to receive such great review. Appreciate you for putting such a perfect rating here. We look forward to welcoming you back here again to continue showcasing you the services and hospitality you would expect from Accor Group Hope to see you around soon!Management
by A verified traveler from Menlo Park
Posted 17 Sep 2023
The deluxe room was wonderful. It was large and had a very comfortable king bed.
Breakfast at 8:30 on Sunday morning was very crowded and the wonderful staff kept up with replenishing the buffet.
Check in and out were very smooth.
Comment from Hotel Management
19 Sep 2023 by Guest Experience Team , Hotel Management
Dear Mrs. Johanna, We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management
