Ratings based on 989 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
Recientemente tuvimos estancia en Cid castilla, definitivamente su servicio excepcional el stuff es amable y se preocupan por ti, algunas renovaciones de la propiedd quedarian super pero igual amamos el cid castilla!
Comment from Hotel Management
23 May 2024 by El Cid Resorts, Hotel Management
Estimada Cinthya,Queremos darle las gracias por escribir sus comentarios por este medio. Estamos contentos de saber que en general su visita fue buena y que se cumplieron con las expectativas.Será un gran placer el poder atenderle nuevamente.Atentamente,El Cid Resorts.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
22 May 2024 by El Cid Resorts, Hotel Management
Dear Larry,Thank you for taking the time to share your score regarding your visit.We will be waiting for your return.Best Regards,El Cid Resorts.
by A verified traveler
Posted 16 May 2024
It was right on the beach. Golf course right in front of the property
Comment from Hotel Management
22 May 2024 by El Cid Resorts, Hotel Management
Dear Roman,Thank you so much for taking the time to share your feedback regarding your experience.We will be waiting for your return in order to welcome you.Sincerely,El Cid Resorts.
by A verified traveler
Posted 11 May 2024
I got the best service by the supervisor of guest service concierge the girl was amazing she answer all questions and guide us thru the properties
Comment from Hotel Management
22 May 2024 by El Cid Resorts, Hotel Management
Dear Karla,Thank you so much for taking the time to share your review regarding your amazing experience at el Cid Castilla. We are so glad to read that overall you had a good time.We will be waiting for your return in order to welcome you back.Best Regards,El Cid Resorts.
by A verified traveler
Posted 9 May 2024
Great for family with kids. Great pools for kids.
Comment from Hotel Management
10 May 2024 by El Cid Resorts, Hotel Management
Dear Ben,Thank you so much for taking the time to share your review regarding your recent experience.We are so glad to know that overall you had a good time.We will be waiting for your return.Sincerely,El Cid Resorts.
by A verified traveler
Posted 15 Apr 2024
Check in staff were unable or unwilling to explain the limitations of our service level.
Comment from Hotel Management
17 Apr 2024 by El Cid Resorts, Hotel Management
Dear William,We would like to thank you for taking the time to share your review regarding your experience.We are taking care of the issues mentioned with the staff involved.We hope you can reconsider giving us another chance.Sincerely,El Cid Resorts.
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
4 May 2024 by El Cid Resorts, Hotel Management
Estimado Rodrigo,Gracias por tomarse el tiempo de calificar nuestros servicios por medio de Expedia.Esperamos poder seguir siendo su elección en futuras estadías.Saludos Cordiales,El Cid Resorts.
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
13 Apr 2024 by El Cid Resorts, Hotel Management
Estimado Eric,Agradecemos que se haya tomado el tiempo de compartir su calificación por este medio.Esperamos su regreso pronto.Saludos,El Cid Resorts.
by A verified traveler
Posted 9 Apr 2024
La Camarista llega muy temprano, podría mejorar si lo hace un poco más tarde
Comment from Hotel Management
12 Apr 2024 by El Cid Resorts, Hotel Management
Estimada Alma Rosalia,Queremos darle las gracias por tomarse el tiempo de escribir sus comentarios por este medio. Estamos reenviados sus comentarios con el equipo de ama de llaves.Esperamos nos permita atenderle en otra ocasión.Atentamente,El Cid Resorts.
by A verified traveler from Reno
Posted 8 Apr 2024
Comment from Hotel Management
12 Apr 2024 by El Cid Resorts, Hotel Management
Estimado Salvador,Gracias por calificar nuestros servicios por este medio. Esperamos poder seguir siendo su elección en futuras visitas.Saludos,El Cid Resorts.
