Ratings based on 765 Verified Reviews

4.5 out of 5
89% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 14 May 2024
Very comfortable room. Service is considerable.
5 out of 5
by A verified traveler

Posted 20 Apr 2024
The queen rooms were more spacious. One could easily lay out 2 mid size bags.
4 out of 5
by A verified traveler

Posted 12 Apr 2024
Hotel is am older property but fine for a couple night stay. Convenient location and staff are wonderful.
5 out of 5
by A verified traveler

Posted 30 Mar 2024
It was comfortable and the food and service were very good.
5 out of 5
by A verified traveler

Posted 29 Mar 2024
Beautiful onsen in this very comfortable hotel. Great location.
4 out of 5
by A verified traveler

Nice hotel close to station

Posted 10 Mar 2024 on Hotels
Arrived 2.5 hours before 3pm check-in and hotel staff were happy to store baggage and move up to room when it was ready, so we could explore the Castle. Bed wonderfully comfortable. Onsen had free washing machines with auto detergent (+100 yen per 20 minutes drying), nice sauna, cold plunge bath and large pool (although pool was cooler than most onsen). Breakfast was primarily Japanese (many excellent choices) and small bowls/knives/forks made it harder to eat western style, so we went with the flow. Staff were extremely helpful - 3-pin to 2-pin adaptor brought to room, no fuss when I lost my keycard...
5 out of 5
by A verified traveler

Posted 25 Feb 2024
Everything you want in a location. Close to main station, fast easy checkin, friendly and helpful staff, clean comfortable rooms (yes the pillows are a bit flat, but so what), very hot shower water, excellent onsen and sauna, close to everything, and endless dining options. Highly recommend!
5 out of 5
by A verified traveler

Posted 10 Feb 2024
The property was very close to the station and other sites in the city such as Matsumoto castle!
5 out of 5
by A verified traveler

Great staff, great service

Posted 9 Jan 2024 on Hotels
The decoration is a bit old but the staff and the service made up for it. The staff spoke fluent English and are very helpful. The night soba (new year special) was very good. Complimentary desserts in room.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 21 Dec 2023
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