Ratings based on 111 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Sep 2023
Overall the stay was pleasant, with good hospitality and good ambience
Comment from Hotel Management
22 Sep 2023 by Nengah ( Reservation ), Hotel Management
Dear Mr. Muralidharan,Thank you for your good review, that's wonderful to hear that you had a pleasant stay with good hospitality and a pleasing ambiance at the hotel. A positive hotel experience can greatly enhance your overall trip. If you have any specific details you'd like to share about your stay or if you have any questions or topics related to hotels or travel that you'd like to discuss, please feel free to let us know. We are waiting for your next visit in the future.see you again.
by A verified traveler
Posted 14 Aug 2023
This hotel was exactly what we needed for a good price. Our room was excellent and pretty clean. The hotel itself is very well-kept and clean. The lobby and restaurant area is very nice. Staff is helpful. The breakfast buffet was delicious with a lot of tasty options for everyone. We liked it so much we ended up extended our stay. If we come back to Mataram this is definitely where we will stay!
Comment from Hotel Management
15 Aug 2023 by Nengah ( Reservation ), Hotel Management
Dear Mr. Paul,A Warm Greeting from Aston Inn Mataram !Thank you for your taking a times to give good review for our hotel and thank you for sharing such a positive review of your experience at the hotel. It's wonderful to hear that the hotel met your needs perfectly and provided great value for the price. The fact that your room was excellent and well-maintained, and that you found the hotel itself to be clean and well-kept, speaks highly of their commitment to guest comfort.It's also great to know that you enjoyed the lobby and restaurant areas, and that the staff was helpful throughout your stay. The fact that you extended your stay is a clear indication of how much you enjoyed your time there. The compliment about the delicious breakfast buffet and the variety of options available is surely appreciated by the hotel's team.Your intention to return to this hotel when visiting Mataram in the future is a strong endorsement and reflects the positive impact your stay had. Thank you for taking the time to share your feedback, as it not only rewards the hotel for their efforts but also helps other travelers make informed decisions.Best regards,Mrs. Nengah ( Reservation )
by A verified traveler
Acceptable Stay
Posted 7 Aug 2023 on HotelsRoom has ants crawling on the table from time to time. Accidentally had water patch on the side table and after house keeping, the water patch was still on the side table, so I think that goes to show how much the housekeeping does in each room. Wall was quite thin as I could hear next door room's television during bedtime.
Comment from Hotel Management
10 Aug 2023 by Nengah ( Reservation ), Hotel Management
Dear Mr. Mei Ying,A Warm Greeting from Aston Inn Mataram !Thank you for your review for our hotel. We do really sorry to hear about the issues you've experienced during your stay in the room. It's definitely disappointing to have ants crawling on the table and to find that housekeeping might not have addressed certain cleanliness issues properly. Additionally, the thin walls and noise from the neighboring room's television can certainly be disruptive during bedtime.Your feedback about these concerns is valuable as it can help the hotel improve its services and facilities. In a situation like this, it's a good idea to consider sharing your thoughts with the hotel management or front desk staff. They might be able to address these issues promptly and offer you a solution or an alternative room if available. We look forward to welcoming you again next time with your family.Best regards,Mrs. Nengah ( Reservation )
by A verified traveler
Posted 7 Jul 2022
The staff were so polite and friendly and assisted us when we need.
Comment from Hotel Management
8 Jul 2022 by Nengah, Hotel Management
Dear Azian,
Thank you for your stayed with us and your compliment, we are glad to know that you have a good experience during stay in our hotel, and we are waiting for your visit next time.
by A verified traveler
Good for a short stay
Posted 26 Oct 2020 on HotelsFor a short stay it's ok, the rate is quite cheap. Food taste was somehow strange.
The aircon was not working, I called a 3pm, nobody was coming. Only after another call mechanic arrived a 9pm!!! to fix.
When my husband arrives, security asked him to put on the mask, even many people inside walking and sittind without mask, even staff. So if you require a mask, which is actually not working against anythind, which is evidenced, same rules for everybody should be applicable. Interior alrady bit shabby.
Comment from Hotel Management
30 Oct 2020 by Jun, Hotel Management
Hi Valued Guest,
Thank you for leaved us your comments on your recently stay. Your detail remarks has been passed to the team to be acknowledge and well handling what our guest needs.
by A verified traveler
Beds type choices are hoax
Posted 2 Oct 2020 on HotelsI travel alone for business trip and always choose the queen bed as I stayed alone. But the staff gave me twin beds with excuse
"The rooms are full and we only have twin beds left, even though you've reserved for queen bed, it's doesn't mean you will get it, as we served who comes first".
What the function of "type of beds" as choices if you CAN'T actually choose it?
Why???????????
I really am not happy with the service and the receptionist staff ain't friendly, they gave me basic answers, not even trying to understand my situation.
Comment from Hotel Management
21 Oct 2020 by Jun, Hotel Management
Dear Valued Guest,
We thankful for your review on your recent stay. Your detail remarks has been noted for improvements.
by A verified traveler
Posted 13 Feb 2020
Comment from Hotel Management
13 Feb 2020 by Junaidi, Hotel Management
Dear Guest,
Thank you for stay with us at Aston Inn Mataram and we would love to serve you on your next trip.
by A verified traveler
Posted 29 Aug 2019
by A verified traveler
Posted 13 Aug 2019 on Hotels
by A verified traveler
Posted 13 Aug 2019 on Hotels
