Ratings based on 7 Verified Reviews
3.7 Room cleanliness
3.3 Service & staff
3.4 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Feb 2024 on Hotels
clean and well maintained.
by A verified traveler
Posted 25 Jan 2024 on Hotels
by A verified traveler
A TOTAL SCAM!!!!
Posted 29 Nov 2019 on HotelsBooked at Hotels.com because it says that there is an available room, once paid thru the website, a personnel called me and said that there have been a mistake and there are no rooms available on our booking date, the personnel ask if I could cancel the booking, but when I click cancel, I can only refund half of the amount I paid, the personnel said that they will contact Hotels.com or if we want they will move us to a different hotel.
They called again and said that Hotels.com can only refund half so our only option is to accept the refund (which is not our fault from the start) or move to a different hotel, they said that they have found a hotel near them and they could arrange the booking, we agreed.
When our guests have arrived at the hotel, they were given a receipt for the hotel accom. only to found out that the hotel room they moved our guest is only half of the price we have paid Casa Veles.
by A verified traveler
Never again
Posted 18 Jun 2019 on HotelsHorrible experience for foreign travelers. Started off at first impression: The front desk attendant was rude and spoke in a different language to her co-worker about how I was causing her a lot of stress at check-in. She assumed I didn’t understand the language. Highly disappointed in their hospitality. Construction on a new hotel across from this hotel, lobby noises echoed throughout the halls because there is nothing to absorb the noise, no elevator/lift, no way of traveling around the area (via tricycle, Jeepney, Grab or taxi) unless you have your own vehicle. The hotel shuttle hires pricey private drivers back to Orion to catch the ferry back to Manila. We paid ahead for 2 night stay in full before we checked in but we checked out a day early.
Comment from Hotel Management
20 Jun 2019 by -Reyn, Hotel Management
Hi ma'am/sir. Thank you for choosing Casa Veles and for taking the time to review your stay with us. We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us chance to make it up to you. Hope to seeing you again soon.
by A verified traveler
Posted 18 Mar 2019
Clean and welcoming staff. Middling internet and few amenities beyond pleasant restaurant
Comment from Hotel Management
20 Mar 2019 by -Kim, Hotel Management
Hi Ma'am/Sir! Thank you for choosing Casa Veles Hotel and Restaurant, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Hope to see you again soon.
by A verified traveler
Posted 4 Nov 2018 on Hotels
by A verified traveler
Nytt och fräscht
Posted 27 Jun 2019 on HotelsNytt, fräscht och modernt! Vänlig personal och bra mat.
Enda negativa var myrorna vi hade i rummet. Visserligen helt harmlösa men ändå irriterande.
Comment from Hotel Management
1 Jul 2019 by Cess, Hotel Management
• Hi Ms. Helena! We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us chance to make it up to you.
