Ratings based on 980 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
The grounds need a complete overhaul with cleanup and new landscaping. Why can't the old restaurant be fixed up?
The pool could use a foam handle on the metal handrail into the pool. The tiki bar in back should be open every night as people went to watch the sunset. The hotel floor in our room was dirty. Filters on the air conditioners needed to be cleaned. The smell was bad that came out of the air conditioners.
by A verified traveler
Posted 3 May 2024
by A verified traveler
Posted 2 May 2024
Excellent
Comment from Hotel Management
3 May 2024 by Front Desk, Hotel Management
Good morning Dany,On behalf of all our team members, thank you for choosing Banana Bay Resort and Marina. We take great pride in delivering an exceptional guest experience and are delighted to hear that you have enjoyed your stay.
by A verified traveler
Posted 30 Apr 2024
At $350you would think you could get some coffee and creamer in the room. breakfast was a box a bagel, cream cheese,. Service in the room was minimal at best. Will never stay here again
Comment from Hotel Management
30 Apr 2024 by Front Desk, Hotel Management
Good afternoon Ms. Kathryn,Thank you for sharing your experience at Banana Bay Resort and Marina. We sincerely apologize for any inconvenience you faced during your stay. Your feedback regarding the level of service received is greatly appreciated. I wish to kindly ask for further information from you directly so I may thoroughly follow up on how this happened and understand what went wrong. Thank you.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Front Desk, Hotel Management
Good morning Ms. Sheila,On behalf of all our team members, thank you for choosing Banana Bay Resort and Marina.
by A verified traveler
Posted 23 Apr 2024
We did not even check in because of the state of the lobby and its rest room. It was dirty the handle was broken , no hot running water. We left and went to a different hotel. I would not stay here.
Comment from Hotel Management
30 Apr 2024 by Front Desk, Hotel Management
Good morning Dennis,Thank you for sharing your experience at Banana Bay Resort and Marina. We sincerely apologize for any inconvenience you faced during your stay. Your feedback regarding the level of service received is greatly appreciated. I wish to kindly ask for further information from you directly so I may thoroughly follow up on how this happened and understand what went wrong. Thank you.
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Hotel Management, Hotel Management
Dear GRETA,Thank you for taking the time to leave a review. We value all feedback from our guests as it helps us improve our services. If there were any specific aspects of your stay that you feel we could have done better, please don't hesitate to let us know. We want to ensure that every guest has a comfortable and enjoyable experience with us.Warm Regards,
by A verified traveler
Posted 21 Apr 2024
The pool bar was always closed.
The chairs at the arena area were very old and not in good conditions.
Breakfast was "ok"
And the ramp for boat or jetski was closed....
Big disappointment.
Comment from Hotel Management
22 Apr 2024 by Hotel Management, Hotel Management
Dear Roxana,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay regarding the pool bar closure, the condition of the chairs, and the unavailability of the boat or jetski ramp. We strive to provide the best experience possible for our guests and will address these issues to ensure they are resolved promptly. Your comments are valuable to us, and we appreciate your understanding.Warm Regards,
by A verified traveler
Posted 20 Apr 2024
Property not as advertised. Was asked if we wanted to up grade room for $35 per night. But when we checked in it was actually $54 per with fee’s. Got to upgraded room, sink would not drain, room phone would not work.
2 days later housekeeping totally forgot our room.
Then after calling they came but didn’t leave towels. Neither pool bar or beach bar ever opened, even though the desk help said they would. Not much more to say except
I will not stay there again !!!
Comment from Hotel Management
22 Apr 2024 by Hotel Management, Hotel Management
Dear Thomas,We regret to hear about the challenges you encountered during your stay. Your experience does not meet the standards we strive to uphold, and we sincerely apologize for the inconveniences you faced with the room upgrade, maintenance issues, housekeeping oversight, and the unavailability of the pool and beach bars. Please know that we take your feedback seriously, and we will address these issues internally to prevent recurrence. We hope to have the opportunity to regain your trust in the future.Warm Regards,
by A verified traveler
Posted 17 Apr 2024
We had a wonderful time with a great view
Comment from Hotel Management
17 Apr 2024 by Hotel Management, Hotel Management
Dear Bradley,Thank you for your positive review! We're delighted to hear that you had a wonderful time and enjoyed the great view during your stay with us. It's always our goal to provide our guests with a memorable experience, and we're thrilled that we could exceed your expectations.We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.Warm Regards,
