Ratings based on 54 Verified Reviews
3.4 Room cleanliness
3.4 Service & staff
3.8 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Feb 2020 on Hotels
by A verified traveler
Posted 28 Nov 2019
by A verified traveler
very basic
Posted 22 Nov 2019 on HotelsAC is not so cool, no bidet, parking fee expensive
some staff not so friendly
Comment from Hotel Management
29 Nov 2019 by Bea, Hotel Management
Dear ZEN Guest,
Thank you very much for taking the time to review your stay. I sincerely apologize for the issues you faced during your stay. It’s unfortunate that the AC did not work properly during your stay, as this is not the usual ZEN experience. We already repaired the AC to ensure that it does not happen again. Also, we are already looking into the situation to make sure our staff will always be helpful so our guests can be comfortable while staying with us.
Best regards,
Bea
by A verified traveler
Posted 8 Nov 2019 on Hotels
by A verified traveler
Posted 19 Oct 2019 on Hotels
Good hotel. Highly recommended
Comment from Hotel Management
7 Nov 2019 by Review Management Associate-Bea, Hotel Management
Dear Marilou,
Thank you very much for leaving us your feedback. We are glad to know that you are satisfied with our services. Low rates and constant focus on enhancing customer experience are what sets ZEN Rooms apart from many other budget hotels. We can't wait to see you again Marilou!
Best regards,
Bea
by A verified traveler
Posted 15 Oct 2019 on Hotels
by A verified traveler
Posted 22 Sep 2019
Excellence
by A verified traveler
Posted 29 Aug 2019
Sorry to say, that the unit where i stayed was not freshly cleaned up, particularly bedding; Bed sheet, Pillow cases were not freshly replaced, smells bad and the improvised table is damaged.
by A verified traveler
Posted 27 Aug 2019 on Hotels
The wash room is uncomfortably small, toilet doest have bidet or dipper to wash yourself. The mirror is too high for 5ft tall girls. House keeping is not available during the night. Expensive parking 200 pesos per day
by A verified traveler
Bad Customer Service
Posted 24 Aug 2019 on HotelsI've got the worst customer service from Efren and Rey. I checked in before 12 and they let me wait for almost one hour. I was tired and just want to sleep but since the confirmation is not coming through they asked me to wait for hours. Worst worst worst.
