Ratings based on 737 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Los Angeles
Posted 29 Mar 2024
Comment from Hotel Management
31 Mar 2024 by Arvin, Hotel Management
Dear Audie,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional.Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager
by A verified traveler
Posted 6 Mar 2024
Small cockroaches everywhere.
Comment from Hotel Management
8 Mar 2024 by Arvin, Hotel Management
Dear Estelita,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience. Hotel management is currently looking at your comments so that we can rectify and improve certain aspects of our operations. We would like to assure you that this is not something that The Exchange Regency is known for. Please do note that we conduct regular pest control treatment as a proactive measure to eliminate the presence of cockroaches and the like.We hope that you will accept our sincere apologies and give us another opportunity to be of service to you again.Stay safe and Godspeed,Arvin RaymundoAssistant Front Office Manager
by A verified traveler
Posted 17 Feb 2024
Nice place
Comment from Hotel Management
21 Feb 2024 by Arvin, Hotel Management
Dear Mr. Alper,Thank you so much for taking the time to share your experience during your recent stay. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience.Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager
by A verified traveler from Levittown
Posted 14 Dec 2023
by A verified traveler
Posted 7 Dec 2023
Comment from Hotel Management
14 Feb 2024 by Arvin, Hotel Management
Dear Frederic,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay great.Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager
by A verified traveler from Bangna
Posted 5 Dec 2023
Staff were very helpful. Its a old property though, so there were a lot of small things that needed fixing.
Comment from Hotel Management
7 Dec 2023 by Arvin, Hotel Management
Dear Dean,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience. We would like to assure you that this is not something that The Exchange Regency is known for. Please do note that we conduct regular pest control treatment as a proactive measure to eliminate the presence of cockroaches and the like. We wish you could have informed us immediately with your room concerns, we could have sent our housekeeping to help resolve your concerns.Please do note that Management is currently taking steps to improve our facilities and services. We are pleased to inform you that the hotel has started with our room renovation and will be ready within the year.We hope that you will accept our sincere apologies and give us another opportunity to be of service to you again.Stay safe and Godspeed,Arvin RaymundoAssistant Front Office Manager
by A verified traveler
Posted 13 Oct 2023
Comment from Hotel Management
12 Nov 2023 by Arvin, Hotel Management
Dear Prince,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional.Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager
by A verified traveler
Posted 2 Sep 2023
Comment from Hotel Management
4 Sep 2023 by Arvin, Hotel Management
Dear Myette,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay great. Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager
by A verified traveler from Concord
Posted 23 Aug 2023
I saw lots of small cockroaches, our pillows are dirty, safety box was broken , kettle was broken so I couldn’t make my coffee over all we are not comfortable to where we stay at :(
Comment from Hotel Management
24 Aug 2023 by Arvin, Hotel Management
Dear Mr. Sean,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience. We would like to assure you that this is not something that The Exchange Regency is known for. Please do note that we conduct regular pest control treatment as a proactive measure to eliminate the presence of cockroaches and the like. We wish you could have informed us immediately with your room concerns, we could have sent our housekeeping to help resolve your concerns.We hope that you will accept our sincere apologies and give us another opportunity to be of service to you again.Stay safe and Godspeed,Arvin RaymundoAssistant Front Office Manager
by A verified traveler
Posted 19 Jun 2023
Comment from Hotel Management
21 Jun 2023 by Arvin, Hotel Management
Dear Mr. Elijah,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay great.Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager
