Ratings based on 26 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Aug 2023
by A verified traveler
Posted 28 Jun 2023
While the room, cr and shower were clean and comfortable, their website advertised "FREE PARKING". However, when we arrived, we noticed that there were only about 5 parking spaces and they were all taken. We ended up paying another 150 to pay in the garage below.
When a business advertises "FREE PARKING", that is what customers will expect. This is definitely FALSE advertising and since you are promoting them, I expect a refund of the 150 pesos ($3-$4 USD) we paid for parking.
Another item is that there was no phone in the room to call the front desk.
Comment from Hotel Management
30 Jun 2023 by Lisa, Hotel Management
Hi, Steve! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Lisa
by A verified traveler
Posted 3 Jun 2023
The hotel is clean, all the staff are accommodating, variety of stores are available around the area, very convenient when it comes to transportation and with parking space. Only there are no recreation area like gym, etc. Also no supplied tissues, should have atleast one(1) upon checkin. But overall is recommended for budget stay during vacations.
Comment from Hotel Management
7 Jun 2023 by Ava, Hotel Management
Thank you so much for the wonderful rating, Manuel! It gives us immense satisfaction when we see guests loved our services. Keep giving us the opportunity to host you and we will put in our continuous efforts to retain this smile forever :) Regards, Ava
by A verified traveler
Just a bit overpriced for what was offered.
Posted 3 Mar 2023 on HotelsI only stayed one night, as I was travelling for work. Casa Lily had very friendly staff, and the room and facilites were clean, the room was small, and felt like it was a bit overpriced.
Comment from Hotel Management
7 Mar 2023 by Lisa, Hotel Management
Hi, James! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Lisa
by A verified traveler
Posted 2 Mar 2023
I enjoyed my stay here for 2 weeks. The staff were nice and friendly, the room was comfortable. I will likely stay again when I return to the Philippines.
Comment from Hotel Management
7 Mar 2023 by Lisa, Hotel Management
Hi Jeremy! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Lisa
by A verified traveler
Posted 17 Jul 2022
It was a bice place to stay.
Comment from Hotel Management
24 Jul 2022 by Ammy, Hotel Management
Hi, Brandin! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Amelia.
by A verified traveler
A-okay for Overnight Stay only
Posted 21 Jun 2022 on HotelsOvernight stay is fine bit not for longer stay. Please correct the room & amenities info of the following:
1. Free parking is very limited -
Only 4 slots. Approx. 10 basement parking slots are available for a hefty fee.
2. LED TV is only 19 or 22 inches and not 32 inches.
3. Digital local broadcast channels only and NOT cable TV channels.
4. Elevator is available.
Comment from Hotel Management
10 Jul 2022 by Simon, Hotel Management
Hi, thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Simon
by A verified traveler
Posted 6 May 2022
The windows are facing the inside of the building where people see you inside your room. There was no toilet paper and when we requested for one
we were told it will be availabe in the morning
Comment from Hotel Management
22 May 2022 by Ammy, Hotel Management
Apologies for the problems you had faced, Elsa! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.
by A verified traveler
Posted 26 Mar 2022 on Hotels
Comment from Hotel Management
1 Apr 2022 by Ammy, Hotel Management
Thanks for the positive rating, Keagan! Hope to welcome you again soon. Regards, Amelia.
by A verified traveler
Posted 26 Oct 2021 on Hotels
Comment from Hotel Management
27 Oct 2021 by Ammy, Hotel Management
Hi, thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.
