Ratings based on 475 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Apr 2024
Excellent hotel, awesome staff…Approved ✅
Comment from Hotel Management
3 May 2024 by Lawrence Diego, Asst. Residence Manager, Hotel Management
Hello, Jason.Mabuhay! Thank you for sharing your review on your stay experience. Feedback like yours makes us so happy and motivates us to ensure we always create happy moments for all our guests. Again, thank you.All of us here look forward to welcoming you back at Your Oasis in the City, Somerset Millennium Makati. Your Guardian of Happy Moments,
by A verified traveler
Posted 22 Apr 2024
Very nice facility, more than we expected, all the staff were great and went out of their way to make our stay so pleasant
Comment from Hotel Management
3 May 2024 by Lawrence Diego, Asst. Residence Manager, Hotel Management
Hello, Roger.Mabuhay! Thank you for sharing your feedback about your recent stay with us. We are delighted to know that you were well-looked after by our team. Your review will definitely be shared with them. Feedback like this also inspire us to further improve our guest service experience. Again, thank you.We look forward to welcoming you back here at Your Oasis in the City, Somerset Millennium Makati. Your Guardian of Happy Moments,
by A verified traveler
Posted 22 Apr 2024
Staff are excellent, breakfast is great, outstanding location
Comment from Hotel Management
23 Apr 2024 by Patrick, Hotel Management
Dear Jason,Mabuhay from Somerset Millennium Makati!Thank you very much for taking the time to share your feedback and rating. We are very glad that you enjoyed the overall stay experience.Your feedback and rating is highly important to us as it would serve as our thrust to continue on finding ways, innovations to be able to serve all of our Guests better.Once again, thank you very much for your trust and time.Your Guardian of Happy Moments,Patrick Tantuico/ OIC-Asst. Manager, Guest ServiceSomerset Millennium Makati
by A verified traveler
Posted 12 Apr 2024
The staff are very welcoming from the door greeter, front desk, concierge and restaurants.
Breakfast selections and taste is mediocre.
I got a 2 bedroom , 1 king and 2 twin bed, added another 1 twin bed. Rooms are great, however the tub is too high felt unsafe. The bidet is super strong to the point Im afraid to use it.lol.. My husband was able to adjust it. Overall it's good.
Comment from Hotel Management
19 Apr 2024 by Lawrence Diego, Asst. Residence Manager, Hotel Management
Hi, Michelle.Hi, Vergie!Mabuhay and thank you for sharing your feedback about your recent stay.We are delighted to know that you were well-looked after by our team. My team and I are always eager to improve our service quality and standards, and we appreciate your feedback about your recent stay. We have taken notes of your suggestion and put it into consideration. Once again, thank you. All of us here look forward to welcoming you back in Your Oasis in the City, Somerset Millennium Makati!Your Guardian of Happy Moments,
by A verified traveler
Posted 25 Mar 2024
Not recommended. The entire premise is very old and the deco is shabby. The bathroom is moldy and bed flag/ cushion turns yellowish. There were very few options in the breakfast restaurant and the presentation of the buffet bar was just terrible. Ruined my holiday would not go again.
Comment from Hotel Management
28 Mar 2024 by Patrick, Hotel Management
Dear Yuen Mei,Warm greetings from Somerset Millennium Makati.We are very sorry to learn about not being able to meet your expectations and the experiences you had to endure during your stay with us. We care about your experience and we realize no words can change your feelings of disappointment, or the inconveniences you experienced. Your feedback is extremely valuable to us as it helps to improve our quality of service and facilities to better meet your needs. Our team is committed to delivering exceptional service and our team is more than delighted to take part in these changes.We do hope that this experience will not deter you from staying in any of our properties Locally and Globally, and for giving us the chance to serve you better in the future.Once again, thank you very much for your trust and time.Yours Sincerely,Patrick Tantuico/ OIC-Asst. Manager, Guest ServiceSomerset Millennium Makati
by A verified traveler
Posted 20 Mar 2024
The staffs were compassionate and friendly. A good place to stay while visiting the Philippines.
Comment from Hotel Management
23 Mar 2024 by Patrick, Hotel Management
Dear Ms. Lilian,Mabuhay from Somerset Millennium Makati!We are very glad that you enjoyed the overall stay experience especially one of the key assets that deeply contribute to services provided, our Team Members.Rest assured that your heartwarming feedback will go out to the rest of our teams and it will be our thrust to continue on finding ways, innovations to be able to serve all of our Guests better.We hope to welcome you back here at Somerset Millennium to create an even more memorable experience with us.Thank you very much for your trust and time.Yours Sincerely,Patrick Tantuico/ OIC-Asst. Manager, Guest ServiceSomerset Millennium Makati
by A verified traveler
Posted 25 Feb 2024
Breakfast is fantastic. Courteous personnel. Secure environment. Housekeeping can be spotty on certain days. Near the malls.
Comment from Hotel Management
27 Feb 2024 by Patrick, Hotel Management
Dear Erving,Mabuhay from Somerset Millennium Makati!Thank you very much for sharing with us your feedback.. Feedbacks such as this inspire us to push on in pursuing continuous improvement to be able to delight and serve our Guests better.We do hope to welcome you back in the future.Thank you very much for your trust and time.Yours Sincerely,Patrick Tantuico/OIC, Guest SERVICESomerset Millennium Makati
by A verified traveler
Posted 24 Feb 2024
Comment from Hotel Management
27 Feb 2024 by Patrick, Hotel Management
Dear Maria Ledesma,Mabuhay from Somerset Millennium Makati!Thank you very much for providing us this Exemplary rating. A rating such as this would definitely inspire the team to strive more for continuous improvement and work harder to achieve customer satisfaction.We do hope to welcome you back here in the future as we are also very excited to share with you our new platforms that aim to elevate overall guest stay experience.Thank you for your trust and time,Yours Sincerely,Patrick Tantuico/ OIC, Guest ServiceSomerset Millennium Makati
by A verified traveler
Posted 14 Feb 2024
Clean, quiet, very close to Greenbelt Mall and nice dining. Staff very nice and excellent breakfast.
Comment from Hotel Management
19 Feb 2024 by Lawrence Diego, Operations Manager, Hotel Management
Hi, Jason.Mabuhay! Thank you for sharing your stay experience. We are delighted to know that we have met your expectations and you were well-cared for by our team. Once again, thank you. All of us here look forward to welcoming you back here at Your Oasis in the City, Somerset Millennium Makati!Kind Regards
by A verified traveler
Impeccable service and communication
Posted 2 Feb 2024 on HotelsIn the lead up to our stay, I sent a few emails with questions regarding tours and transfers. Every email was responded to quickly, politely, and questions answered. We had a passport issue, and the staff were very helpful. Size of room was decent. You can’t go out on balcony, but some angles had an amazing view of the city. Quality products in the bathroom. The conditioner in particular was amazing. Small thing, but I loved how my hair felt. While a little dated, it was very clean and well maintained. I would stay again.
Comment from Hotel Management
5 Feb 2024 by Lawrence Diego, Operations Manager, Hotel Management
Hi, Carol.Mabuhay!Thank you for sharing your stay experience with us. We can't express how happy we are receiving wonderful feedback from our residents like you. We are delighted that you have had happy moments during your stay. It is also pleasing to know that you liked the hair conditioner too!Oh, and thank you for sharing a wonderful view from your room.We can't wait to welcoming you back here at Somerset Millennium Makati!
