Ratings based on 610 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Television set in my room don’t have CNN channel that I like..
by A verified traveler from Pinehurst
Posted 27 May 2024
Global City has been well developed and is beautiful. Looking forward to the next visit. The Shangri La is located in a great place for shopping and eating.
by A verified traveler
Posted 27 May 2024
Excellent hotel however it’s expensive ; the staffs cater to all your need. The raging bull restaurant has wonderful steak and highly recommended.
by A verified traveler
Posted 26 May 2024
Friendly staff, quite pricey though
by A verified traveler
Posted 17 May 2024
Great property in a great location.
by A verified traveler
Posted 6 May 2024
I chose to stay at Shangri-La for a 5 star vaccination weekend experience. I didn’t have a 5 star experience. There was an issue with the AC unit in our room. We tried to have the hotel address this for 2 days. The management was unprofessional, in addressing this issues and after we had to move rooms at 2am the second night, compensation was still not offered. This was after engineers examined the unit and stated there was a problem. I planed to bring medical conferences to this location but with this unprofessional service I would be embarrassed to do so.
by A verified traveler
Posted 2 May 2024
Clean and friendly and safe
by A verified traveler
Posted 1 May 2024
Exceeded our expectations. The service is above and beyond. The staff are superb. The room and amenities are amazing! Cant recommend enough!
by A verified traveler
Posted 28 Apr 2024
by A verified traveler from Burlingame
Posted 26 Apr 2024
