Ratings based on 647 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Apr 2024
The staff did a great job and helpful
by A verified traveler
Posted 3 Apr 2024
Staff was friendly and helpful. The hotel in a great location and close to everything
by A verified traveler
Posted 1 Apr 2024
The restaurant staff can use a reminder , I.e. to be more mindful of guests. Several times was I cut off walking towards the door or to my table to make way for the staff.
by A verified traveler from Nedlands
Posted 31 Mar 2024
Loved it !
by A verified traveler
Posted 27 Mar 2024
Very nice hotel in a good area walking distance to SM Mall. Rooms were nice, great view on the 16th floor.
Downside was the bed options for a family of 4 were not very convenient. 2 twins or 1 queen made it for a difficult Time sleeping.
by A verified traveler
Posted 12 Mar 2024
The property needs a major upgrade and refurbishment.
Comment from Hotel Management
19 Mar 2024 by Jorold Montelibano, Hotel Management
Dear Rolando,Thank you for taking the time to share your feedback with us. Despite being older than most hotels in the area, we strive to keep our facilities clean and well-maintained. Thus, we regret to hear that we were not able to meet your expectations during your stay with us.Rest assured, we shall continue enhancing our facilities and services to better satisfy the needs of our guests in the future.Hopefully, we will get to welcome you back and provide you with a more comfortable stay when you visit us again in the future.
by A verified traveler
Posted 9 Mar 2024
by A verified traveler
Posted 5 Mar 2024
The property was the same during our stay 19 years ago .The building getting older, most of the fixtures, were not working that well, like the shower faucets.The tub were so deep,it’s hard to get in the shower. The towel rack were so high, I need a stick to get the towels to use. Cleaning the room is not everyday, that why it consumed a lot of dirt. No vacuuming everyday. Housekeeping was very poor, probably short of staff.
Comment from Hotel Management
19 Mar 2024 by Jorold Montelibano, Hotel Management
Dear Antonio,We would like to thank you for choosing Richmonde Hotel Ortigas and sharing your review with us. It is our vision to provide our guests with enriching experiences that always delight and satisfy. Thus, we deeply regret if your stay was not as pleasant as we wish it could have been and if you experienced some inconveniences during your stay.Please be advised that rooms are cleaned and vacuumed daily, unless the guest turns on their "Do Not Disturb" sign. Nevertheless, we apologize if you found the condition of your room lacking.Rest assured, we have reiterated to our Housekeeping team to ensure that rooms are cleaned according to our standard procedures and that all furniture and fixtures are thoroughly checked and ready for guest use.While we understand your disappointment because of your recent stay, we hope we will get the chance to make it up to you and provide you with a quality Richmonde experience in the future.
by A verified traveler
Posted 29 Feb 2024
I didn’t like the tiny cockroach that was running around the room. Even saw one on the bed as we were leaving.
Comment from Hotel Management
19 Mar 2024 by Jorold Montelibano, Hotel Management
Dear Rolando,We greatly appreciate your review to help us improve our services. It is our vision to provide our guests with enriching experiences that always delight and satisfy. Thus, we deeply regret if your stay was not as pleasant as we wish it could have been.Please be assured that we have already coordinated with our Housekeeping team, as well as our third-party service provider to ensure that all rooms and public areas are kept clean, fresh, and pest-free at all times.While we understand your disappointment because of your recent stay, we hope we will get the chance to make it up to you and provide you with a quality Richmonde experience in the future.
by A verified traveler
Posted 24 Feb 2024
I stayed in a junior suite but the hotel was not good maintained!
I will recommend a cleaner hotel if you are staying w a baby.
Pro:
Close to the centre mall
Wifi is ok
Cons:
Very old and not maintained!
All facilities are old like visiting a grandmother house.
The TV desk cupboard was broken.
If it is a room which has a door between other room you can hear the noise of the next person room.
The baby crib was VERY DIRTY, it was brown.
The curtains are supposed to be white but looks like it is brown now.
Comment from Hotel Management
19 Mar 2024 by Jorold Montelibano, Hotel Management
Dear Sachiko Sonia,Thank you for taking the time to share your feedback with us. Despite being older than most hotels in the area, we strive to keep our facilities clean and well-maintained. Thus, we regret to hear that we were not able to meet your expectations during your stay with us.Nevertheless, we are happy to know that you liked our convenient location. Rest assured, we shall continue enhancing our facilities and services to better satisfy the needs of our guests in the future.Hopefully, we will get to welcome you back and provide you with a more comfortable stay when you visit us again in the future.
