Ratings based on 9 Verified Reviews

3.9 out of 5
100% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.6 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted 4 Aug 2021 on CheapTickets
Staff are not friendly, no parking
Comment from Hotel Management
5 Aug 2021 by Customer Service Manager--Maria Carmen, Hotel Management
Dear Valued Customer, Thank you very much for your quickly feedback. Here in Ortigas Serenity, our ethos is to serve our guest a place with warmth and comfort. Please accept our sincere apologies for the unpleasant experience. Actually, we have two chargeable onsite parking. One is just in front of the building. Another one is 2 to 3 mins by walk. We thank you again for your booking. Please stay safe and have an excellent day ahead.🌹
1 out of 5
by A verified traveler

If you want an Airbnb

Posted 31 Aug 2019 on Hotels
This isn't a hotel. Shouldn't be listed on hotels.com. It is an Airbnb type service in a highrise condo. There were a ton of BUGS. No soap or things for the shower. One towel.
5 out of 5
by A verified traveler

Great place

Posted 16 May 2019 on Hotels
The owners here are so very nice. They took care of my needs instantly. Before arrival, they contacted me and let me know everything I should be aware of. Their kitchen is separate from the room, which made me satisfied, because I really am bothered if there is food smell in the room. I found that there is a tennis court. I will bring my rackets next time and play here.
Comment from Hotel Management
17 May 2019 by Ortigas Serenity, Hotel Management
Thank you, Vivien! We always try to make every detail nice. And we appreciate your positive feedback. You are welcome to stay here again. ^_^
4 out of 5
by A verified traveler

Posted 17 Apr 2019 on Hotels
Comment from Hotel Management
18 Apr 2019 by Ortigas Serenity, Hotel Management
Rachel, Thank you for your appreciation ^_^
4 out of 5
by A verified traveler from New Jersey

Posted 8 Apr 2019
Very clean room, nice and accessible front desk was very friendly and accommodating, will definitely stay there again in the future.
Comment from Hotel Management
9 Apr 2019 by Ortigas Serenity, Hotel Management
Thank you our dear guest! We will try our best to keep the standard. Wish to see you again soon. ^_^
5 out of 5
by A verified traveler

Highly recommend in Ortigas

Posted 8 Mar 2019 on Hotels
It was amazing experience here. I couldn't ask more. They help me a lot during my staying. Just make me feel at home. I definitely will come back again.
Comment from Hotel Management
8 Mar 2019 by Ortigas Serenity, Hotel Management
Thank you very Tanya ^_^ We also thank you for keeping our room very clean. It's even like unused! You are always welcome here.
5 out of 5
by A verified traveler

A nice place

Posted 12 Nov 2018 on Hotels
Comfortable bed and bedding, spacious room Location is superb Adjacent to a mall Very nice and accommodating staff No airport shuttle
Comment from Hotel Management
14 Nov 2018 by Ortigas Serenity, Hotel Management
Dear Christina , Thank you for choosing our property to stay. Cleanness and room quality is always our first priority. We are sorry that we don't have airport shuttle service. We suggest you download "grab" to hire cars in the Philippines. We are looking forward to seeing you again ^.^
5 out of 5
by A verified traveler

Posted 10 Nov 2018 on Hotels
Comment from Hotel Management
12 Nov 2018 by Ortigas Serenity, Hotel Management
Dear Reggie, Thank you for choosing our property to stay. Your appreciation encouraged us. Welcome to stay here next time ^_^
5 out of 5
by A verified traveler

Posted 5 Nov 2018 on Hotels
It was so much fun and amazing. The owner is very accommodating.
Comment from Hotel Management
7 Nov 2018 by Ortigas Serenity , Hotel Management
Dear Diana, Thank you for choosing our property to stay. We are happy to hear from you satisfied. We always pay full attention to every guest. We hope to see you again soon.
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