Ratings based on 36 Verified Reviews
3.4 Room cleanliness
3.4 Service & staff
3.0 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Jan 2024 on Hotels
Comment from Hotel Management
25 Feb 2024 by Ammy, Hotel Management
Hi, thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.
by A verified traveler
Hotel thought I wouldn’t notice.
Posted 4 Jan 2024 on HotelsIt’s hard to complain for the price but I paid few dollars more for the biggest option of the two rooms listed. Instead I got the tiniest room I’ve ever seen. How do I know? My friends had 5-6 rooms booked with their families for new years, they said my room was extremely small compared to any of their rooms. It was only 2 feet around the entire double bed. That was the whole room.
Comment from Hotel Management
23 Jan 2024 by Joey, Hotel Management
We are sorry for the inconvenience, Frederick! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Joey
by A verified traveler
Posted 27 Dec 2023 on Hotels
We booked for 4 days for 2 adults and 1 kid (4 yr old) as we go in Makati for Christmas Vacation but suddenly when we came there the FO said kids not allowed... Why they didn't informed me ahead of time so we can cancel it and no one ever messaged me that we cant check in the hotel bec. we had kid with us..
The FO said i need to request a refund because they will refund my money but when i requested the website emailed me that the hotels declined my request refund.. I was very upset with their policy . We saved that money for our vacation but one blink its all gone coz they dont want to refund plus the staffs are not that approachable.. we waited long and they saw us in a lane waiting for our turn and no one ever told us kids are not allowed...
Comment from Hotel Management
23 Jan 2024 by Joel, Hotel Management
Hi, Arjelen! We regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Joel
by A verified traveler
Posted 22 Dec 2023
Comment from Hotel Management
23 Jan 2024 by Barbara, Hotel Management
Hey, Brandin! Thank you so much for the positive rating and for taking your valuable time to share the review with us. We are going to try to make sure your future visits are nothing less than perfect. Have a wonderful day ahead. Regards, Barbara
by A verified traveler
Posted 14 Nov 2023
The first day I walk in the surround is not safe the place smell very bad and the room is so small. We have no choice to stay one nite but next day we check out. If you kindly refund me the remaining days. We came around 12:00 am and left early that day.
Please if you can refund me the remaining days.
Thanks
Comment from Hotel Management
6 Dec 2023 by Barbara, Hotel Management
Sorry for the hassle you faced, Marilyn! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara
by A verified traveler
Posted 7 Nov 2023 on Hotels
I was charged extra because the towel i left was dirty and had a stain. No hotel on earth chargers extra if you use their towels. What next? Extra charge from used toilet paper and sheets!? In general the rooms are small in a shady area and you need to be awere of your surrounding and what you have in your pockets.
Comment from Hotel Management
6 Dec 2023 by Tim, Hotel Management
Hi, Alex! We are very sorry that you have had an uncomfortable experience with us. Cleanliness is something about which we are particular and can not compromise, of course, we never want our visitors to face these problems. Thank you for raising this problem, and be assured that we will take this up and address it immediately. In case something else, please contact us. Regards, Tim
by A verified traveler
Posted 30 Aug 2023
The room has a foul smell, the bathroom was full of mold and the air-conditioning clanged all night. We did enjoy the traditional vibrant neighborhood.
Comment from Hotel Management
12 Sep 2023 by Noé, Hotel Management
Hola Gayle! Acepte nuestras más sinceras disculpas por la decepción causada. Estamos de acuerdo en que la falta de limpieza es altamente inaceptable. Por lo tanto, le solicitamos que tome esto como un caso fuera de lugar, ya que estamos completamente obsesionados con la limpieza y es uno de los aspectos básicos que consideramos para servir a nuestros huéspedes. Tenga la seguridad de que hemos actualizado a nuestro equipo para tomar las medidas necesarias de inmediato para resolver este problema. Ten un buen dia. Saludos, Noé
by A verified traveler from North York
Posted 6 Feb 2023
A new and clean hotel with a rooftop pool with a great view of Makati. Rooms are small but clean. A noisy and busy part of Makati. Overall good value for money…
by A verified traveler
Posted 25 Jun 2022
Great hotel with a clean pool on top, secure, must have a room card to get in. But, it is a poor area and fenced off from the BGC witch is the nicest part of Manila. This makes it a bargain with just a 1/2 mile walk away. Great place to stay long term on a budget.
Comment from Hotel Management
10 Jul 2022 by Jane, Hotel Management
Hi, Warren! We are glad to see that you liked our services. Regards, Jane!
by A verified traveler
Posted 23 Jun 2022
Nearbgc
Comment from Hotel Management
10 Jul 2022 by Simon, Hotel Management
Hi, thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Simon
