Ratings based on 32 Verified Reviews
3.6 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2020 on Hotels
Comment from Hotel Management
25 Nov 2020 by James, Hotel Management
Hi, Crystal! Thanks for rating us. We will make more efforts to serve you even better next time. Have a great day ahead. Regards, James!
by A verified traveler
Not good
Posted 24 Aug 2020 on HotelsNot so good since I haven't stay here because of the change of schedule I requested to the staff and hotels.com and also to Expedia to change my schedule of check on but they didn't help me. My money is wasted in this booking.
Comment from Hotel Management
25 Aug 2020 by Ammy, Hotel Management
Hi, Joanne! Thanks for bringing this to our notice. We are sorry for the inconvenience caused to such a valuable guest. Request you to be assured that your next experience would be a pleasant one. Regards, Barbara
by A verified traveler
A lot of room for improvement on cleanliness
Posted 18 Mar 2020 on HotelsNot so good stay. There is no slippers to be used inside the room, the bed sheets have holes in it, the bathroom is clogged and the exhaust looks like it hasn't been cleaned for months, the shower curtain has molds, the soap dispenser is dirty, there is no clothes hanger inside the bathroom. The furnitures and ceiling have damages on it so I took a picture after checking in so I don't have liability over it. Though it is spacious and cold aircondition. I suggest they improve on the cleanliness of the room.
Comment from Hotel Management
19 Mar 2020 by Daniel , Hotel Management
Sorry for the unpleasant experience you had with us, Thanks for notifying us and we will surely work towards better guest experience in the future. Regards, Daniel
by A verified traveler
Disappointing - could improve if they act on it
Posted 8 Dec 2019 on HotelsFirst its at the boundary of Makati & Pasay City, and almost Pasay. Hard to find address - people dont know it yet if you asked - their hotel name must be enlarged to be visible. or at least in direction they must include, near PNB and Jollibee Bautista St.
Lobby and Hallways are not air conditioned, its very uncomfortable. And only 1 fan at lobby. No receipt available for cash deposit, you'd have to rely on trust that they return it (they did but still its not good to NOT have a readily available receipt)
Thee are 2 elevators but only 1 running at a particular time. Imagine waiting (hotel is about 8 or 9 storeys high?) and no aircon at the hot Philippine weather?
Since the hotel is new, all furniture are still new as well so expect that generally room its looks better and cleaner. But hey, its no excuse to not put a proper bed sheet. There is only very thin short bed skirt and a thin sheet that is to be used as "blanket" (for 2 people). (see photo) And contrary to hallways and lobby, the room has air-conditioning and it works great So what does that thin extra sheet blanket leave you while sleeping? BRRRR-RY COLD. We asked for extra blanket and there is an extra charge. We had to pay it upfront (what use it is to argue at that point on?).
The bathroom was cleaned but not clean enough, the back of the door was dirty (see photo) - and not only was there no toilet paper, there was also no toilet paper holder. Did I say no towels in room and when we asked only 2 bat
Comment from Hotel Management
9 Dec 2019 by Zara, Hotel Management
Hi, Sorry for the trouble faced. We have duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Zara
by A verified traveler from Makati
Posted 3 Nov 2019
Good place to stay and staff are understandable and helpful
Comment from Hotel Management
4 Nov 2019 by OYO, Hotel Management
Thank you for your sweet words, Reyzen! We hope to give you a consistent service every time. Regards, Kevin
by A verified traveler from SO San Francisco, USA
Posted 19 Feb 2019 on Travelocity
The bathroom floor flooded when I turned on the shower. I had to stop my bath though I have already started and wet. I came down and complained, the hotel staff went to our room to verify. He gave us another room after that. I noticed also the first room has only one door lock unlike the second room which has 2 locks. Location is terrible. It is just off a main very busy Gil Puyat avenue with all types of vehicles ie, buses, jeepneys, cars and trucks in just 2 lanes street. It has no sidewalks, we have to walk on the street with all these vehicles moving slowly spewing toxic gas. The closest restaurant is like a quarter mile away. The noise at night is terrible, with all these vehicles honking trying to jockey for position to get ahead of others. I will not recommend this place to anyone.
Comment from Hotel Management
25 Feb 2019 by Ritesh, Hotel Management
Hi, Guest! Sorry for the trouble you faced. We've duly noted your feedback and ensure you an amazing stay next time. Have a nice day ahead :)Regards, Ritesh
by A verified traveler
Convenient And decent
Posted 30 Sep 2018 on HotelsComment from Hotel Management
19 Nov 2018 by Ritesh Yadav, Hotel Management
Thank you for rating us super, Guest! Delighted to know you liked our services. Hope to welcome you again soon:)
by A verified traveler
Everything with the best price
Posted 15 Sep 2018 on HotelsIt was amazing. Even the breakfast was good at such a reasonable price
Comment from Hotel Management
10 Jan 2019 by SG, Hotel Management
Hi, Dilip! We're pleased to know you had an awesome stay with us. Your precious words of appreciation always urge us to serve better in the future. Regards, Saurabh
by A verified traveler
JB
Posted 31 May 2018 on HotelsBed Sheets so dirty..
Mini refrigerator not enough cold...
ants all over in bathroom floor..
Breakfast sucks..
That isn’t buffet breakfast..
Just breakfast meal box ..
Coffee or tea only..
They can’t give me orange juice because would charge for that..
Sucks Hotel!!!
WiFi won’t work..
Maid good service
We will not coming back to that hotel anymore..
Bayview Hotel is best!!!
Comment from Hotel Management
14 Jan 2019 by SG, Hotel Management
Hi, Anonymous! Regret the experience you have gone through. Being a visitor, we do realize how it feels in such circumstances, however, we’ve immediately shared the feedback to our relevant team to look into this concern so that our other guests shouldn’t face such trouble further. Hope to make your future experience delightful and we assure you that we won’t let you down this time. Regards, Saurabh
by A verified traveler
Great stay
Posted 21 Apr 2018 on HotelsComment from Hotel Management
10 Jan 2019 by SG, Hotel Management
Delighted to hear your words of praise, Anonymous! We’ll ensure to provide the consistent service when you visit us next time. Have a pleasant day ahead :) Regards, Saurabh
