Ratings based on 976 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Apr 2024
Truly 5 star hotel. Very nice!!
Comment from Hotel Management
26 Apr 2024 by Udo Wittich, Hotel Management
Dear Stephen, we're delighted to hear that you had a wonderful experience at our hotel! Providing a 5-star experience is always our goal, and it's fantastic to know that we hit the mark for you. Thank you for taking the time to share your feedback with us. We hope to welcome you back to Makati Shangri-La for another exceptional stay in the near future! Warm regards, Udo Wittich, Hotel Manager
by A verified traveler
Posted 24 Apr 2024
I loved my stay here. Id definitely stay again.
Comment from Hotel Management
26 Apr 2024 by Udo Wittich, Hotel Management
Dear Joaquin, thank you for your kind feedback. We're thrilled to hear that you enjoyed your stay with us. We strive to provide a memorable experience for all our guests, and we're delighted to know that you would choose to stay with us again. We look forward to welcoming you back to Makati Shangri-La for another wonderful stay in the near future! Warm regards, Udo Wittich, Hotel Manager
by A verified traveler
Posted 22 Apr 2024
Clean & friendly
Comment from Hotel Management
23 Apr 2024 by Udo Wittich, Hotel Management
Dear Domingo, we're thrilled to hear you enjoyed your stay with us! Providing a clean and friendly environment is our top priority, and we're delighted it made a positive impression on you. Thank you for choosing our hotel, and we look forward to welcome you back again to Makati Shangri-La soon for another fantastic stay experience. Warm regards, Udo Wittich, Hotel Manager
by A verified traveler
Posted 20 Apr 2024
Excellent customer service and convenient to shop and dine
Comment from Hotel Management
21 Apr 2024 by Udo Wittich, Hotel Management
Dear Irene, thank you for your kind words! We're delighted to hear that you enjoyed our excellent guest service and found our location convenient for shopping and dining. We look forward to welcoming you back to Makati Shangri-La soon! Warm regards, Udo Wittich, Hotel Manager
by A verified traveler
Posted 11 Apr 2024
excellent
Comment from Hotel Management
12 Apr 2024 by Udo Wittich, Hotel Management
Dear Tomas Andrew, thank you for taking the time to share your feedback about your recent stay with us. We are thrilled to hear that you found our hotel to be excellent and that your experience exceeded your expectations. Our team is dedicated to providing exceptional service and accommodations, and we are delighted to know that we succeeded in making your stay a memorable one. We look forward to hosting you back to Makati Shangri-La again in the future. Warm regards, Udo Wittich, Hotel Manager
by A verified traveler
Posted 11 Apr 2024
Very satisfied
Comment from Hotel Management
11 Apr 2024 by Udo Wittich, Hotel Management
Dear Maria, we're thrilled to hear that you had such a wonderful experience during your stay with us! Your satisfaction is our top priority, and we're grateful for your kind feedback. We can't wait to have the pleasure of welcoming you back to Makati Shangri-La for another fantastic stay. Thank you for choosing our hotel! Warm regards, Udo Wittich, Hotel Manager
by A verified traveler from riverside
Posted 3 Apr 2024
Great place to stay and service is amazing.
Comment from Hotel Management
6 Apr 2024 by Udo Wittich, Hotel Management
Dear Daniela, thank you for your feedback regarding your stay with us. We are thrilled to hear that you enjoyed your accommodations and the excellent service provided. Your kind words are greatly appreciated and serve as motivation for our colleagues to continue striving for excellence. We are glad to know that our efforts have contributed to your satisfaction and we look forward to welcoming you back to Makati Shangri-La in the future. Warm regards, Udo Wittich, Hotel Manager
by A verified traveler
Posted 24 Mar 2024
Great place to stay, will be staying again in the future if there is the option.
Comment from Hotel Management
29 Mar 2024 by Udo Wittich, Hotel Management
Dear Jett, thank you for your wonderful feedback! We are thrilled to hear that you had a great stay with us and that you are considering staying with us again in the future. We look forward to welcoming you back to Makati Shangri-La and ensuring your next visit is just as enjoyable. If there is anything specific you would like us to prepare for your next stay, please do not hesitate to let us know. Warm regards, Udo Wittich, Hotel Manager
by A verified traveler
Posted 17 Mar 2024
None
Comment from Hotel Management
24 Mar 2024 by Udo Wittich, Hotel Management
Dear Darrel, thank you for taking the time to rate your recent stay with us. We appreciate your feedback and strive to provide exceptional service to all our guests. If there are any specific areas where we can improve to enhance your experience, please do not hesitate to reach out to us. Your satisfaction is our top priority, and we look forward to welcoming you back to Makati Shangri-La for an even better stay. Warm regards, Udo Wittich, Hotel Manager
by A verified traveler
Posted 16 Mar 2024
Very accessible to malls, clean and staff are very attractive to guests needs
Comment from Hotel Management
16 Mar 2024 by Udo Wittich, Hotel Management
Dear Marvin, thank you for your feedback! We're delighted to hear that you found our location convenient and our facilities clean. Our team strives to cater to guests' needs attentively. We appreciate your kind words and look forward to welcoming you back to Makati Shangri-La soon. Warm regards, Udo Wittich, Hotel Manager
