Ratings based on 986 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Mar 2024
Great place to stay, will be staying again in the future if there is the option.
by A verified traveler
Posted 17 Mar 2024
None
Comment from Hotel Management
24 Mar 2024 by Udo Wittich, Hotel Management
Dear Darrel, thank you for taking the time to rate your recent stay with us. We appreciate your feedback and strive to provide exceptional service to all our guests. If there are any specific areas where we can improve to enhance your experience, please do not hesitate to reach out to us. Your satisfaction is our top priority, and we look forward to welcoming you back to Makati Shangri-La for an even better stay. Warm regards, Udo Wittich, Hotel Manager
by A verified traveler
Posted 16 Mar 2024
Very accessible to malls, clean and staff are very attractive to guests needs
Comment from Hotel Management
16 Mar 2024 by Udo Wittich, Hotel Management
Dear Marvin, thank you for your feedback! We're delighted to hear that you found our location convenient and our facilities clean. Our team strives to cater to guests' needs attentively. We appreciate your kind words and look forward to welcoming you back to Makati Shangri-La soon. Warm regards, Udo Wittich, Hotel Manager
by A verified traveler
Posted 16 Mar 2024
Nice hotel but forgot to clean our room once otherwise it’s close to stores and restaurants
Will consider staying here again
Comment from Hotel Management
16 Mar 2024 by Udo Wittich, Hotel Management
Dear Josephine, thank you for your feedback. We're glad to hear you enjoyed the hotel's convenient location near stores and restaurants. Additionally, we apologize for the oversight regarding the cleaning of your room and appreciate your understanding. Your comment will help us improve, and we hope to welcome you back to Makati Shangri-La soon for a more flawless stay. Warm regards, Udo Wittich, Hotel Manager
by A verified traveler
Posted 13 Mar 2024
Everything great except lack of hot water at times.
Comment from Hotel Management
16 Mar 2024 by Udo Wittich, Hotel Management
Dear Dale, thank you for your feedback. We're delighted you enjoyed your stay. We apologize for the inconvenience with the hot water; rest assured, we're addressing this issue promptly to ensure a seamless experience for all guests. We appreciate your understanding and hope to welcome you back to Makati Shangri-La soon. Warm regards, Udo Wittich, Hotel Manager
by A verified traveler
Posted 6 Mar 2024
Great ambience! All main course orders never arrived together. Not even close. It wound jane been nice to eat together with family. Majority of the party finished their dinner by the time the remaining orders arrived. This needs to improve.
Need to work on food need to work on
Comment from Hotel Management
16 Mar 2024 by Udo Wittich, Hotel Management
Dear Wendell, thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed the ambience of our hotel. However, we sincerely apologize for the inconvenience caused by the staggered arrival of your main course orders. We understand how important it is to enjoy a meal together with family, and we regret that we fell short of delivering that experience for you. Rest assured, we have taken steps to address this issue with our kitchen and service teams to ensure such lapses do not occur in the future. Your comments are invaluable to us, and we appreciate the opportunity to improve. We hope to welcome you back to Makati Shangri-La soon for a more flawless dining experience. Warm regards, Udo Wittich, Hotel Manager
by A verified traveler
Posted 6 Mar 2024
Comment from Hotel Management
7 Mar 2024 by Udo Wittich, Hotel Management
Dear Juanita, thank you for taking the time to rate your recent stay with us. We are delighted to hear that you had a wonderful experience during your time at our hotel. We greatly appreciate your support and recognition of our efforts to provide exceptional service. We hope to welcome you back soon to Makati Shangri-La for another memorable stay. Kind regards, Udo Wittich, Hotel Manager
by A verified traveler from LOS ANGELES
Posted 6 Mar 2024
Older property, but well maintained. Staff is very polite and courteous. The room was clean but the sides of the carpet against the walls need more attention.
Comment from Hotel Management
7 Mar 2024 by Udo Wittich, Hotel Management
Dear Hamid, thank you for sharing your feedback. We're delighted to hear that our efforts to maintain our hotel have met your expectations, and that our colleague's politeness and courtesy stood out to you. We also appreciate your keen observation regarding the cleanliness of the carpet edges in your room. Rest assured, we are taking your feedback seriously and will address this area more thoroughly to ensure our high standards are met throughout. We look forward to welcoming you back to Makati Shangri-La and providing an even more exceptional experience. Warm regards, Udo Wittich, Hotel Manager
by A verified traveler
Posted 6 Mar 2024
nice lobby, but the rooms carpets dated, TV did not work
I was only one night there and I moved to another hotel as they don't have away from home feeling, just nice lobby and Ok rooms
Comment from Hotel Management
7 Mar 2024 by Udo Wittich, Hotel Management
Dear Mordechai, thank you for your feedback. We're delighted you found our lobby appealing, yet regret the room's carpeting and TV issues detracted from your experience. Our aim is to offer a comfortable, homely environment, and we're sorry we fell short. We're addressing these concerns to improve our guests' stays. Your insights are invaluable, and we hope to have the opportunity to provide you with a more satisfying experience in the future. Warm regards, Udo Wittich, Hotel Manager
by A verified traveler
Posted 2 Mar 2024
Very friendly staff. Rooms are a little outdated, but otherwise a great stay.
Comment from Hotel Management
3 Mar 2024 by Udo Wittich, Hotel Management
Dear Michael, thank you for sharing your experience! We're thrilled you found our colleagues friendly. We acknowledge your note on our rooms and are excited to share that updates are in progress. We look forward to welcoming you back to an even better stay soon. Warm regards, Udo Wittich, Hotel Manager