Ratings based on 985 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
We love the convenience of this hotel. This is our third time staying and I already have booked our future stay at this hotel for next year.
Comment from Hotel Management
6 May 2024 by Makati Diamond Residences, Hotel Management
Dear Mr. Danilo,Nothing pleases us more than knowing we continue to meet and exceed your expectations. We look forward to welcoming you back to Makati Diamond Residences.
by A verified traveler from KOROR
Posted 24 Apr 2024
location and service
Comment from Hotel Management
25 Apr 2024 by Makati Diamond Residences, Hotel Management
Dear Robert,It was our pleasure to provide you with a comfortable and enjoyable stay. Thank you for complimenting our location and service. We look forward to welcoming you back to Makati Diamond Residences.
by A verified traveler from augusta
Posted 7 Apr 2024
Comment from Hotel Management
10 Apr 2024 by Makati Diamond Residences, Hotel Management
Dear Ms. Constance,c
by A verified traveler
Posted 22 Mar 2024
Property didn't meet my expectation as a 5-star residences. In particular, the Scotchbrite dish sponge and the dishwashing liquid that looks like it's taken straight from 7-11. You can get a cheap dish sponge from Ikea and a cheap container for your liquid soap, and a cheap tray or caddy and not the plastic ones that look like from thrift store. Pay attention to these tiny details, especially when your pricing and branding your property a 5 star! The saving grace for this property is the trademark Filipino courtesy and hospitality. The Manager on Duty Angel handled all my complaints professionally! She was composed and calm even at the heat of my frustrations. The rest of the staff - from security, concierge, housekeeping, etc. were equally pleasant. You are greeted with their smiles at any time of the day! For this reason I will still recommend this property to friends and family, with a reminder to manage your expectations to avoid disappointments.
Comment from Hotel Management
25 Mar 2024 by Makati Diamond Residences, Hotel Management
Dear Mr. Narciso,We are disappointed to learn that we did not meet your expectations. Your feedback regarding our room amenities has been relayed to our rooms division head, for assessment and improvement. Likewise, we appreciate your commendations and will be sharing this with our team. We hope to improve your impression of us and look forward to welcoming you back with a better experience on your next visit.
by A verified traveler
Posted 10 Mar 2024
The hotel staff is attentive and friendly, the rooms are modern, with every convenience, including refrigerator and filtered water for refilling. They clean every day, which is wonderful and they do an excellent job. There is good security, as is the case in most upscale hotels in Makati. I unfortunately had a situation nonetheless in the lobby where I was scammed and my phone was compromised (my fault- don't scan QR codes!) The hotel manager immediately assisted with his IT team. In the end all was well, except the international phone charges billed to my room for calling to cancel credit cards.
Comment from Hotel Management
14 Mar 2024 by Makati Diamond Residences, Hotel Management
Dear Ms. Lucia,It was our pleasure to provide you with a comfortable and enjoyable stay. Thank you for complimenting our rooms and service. We appreciate you for supporting our green initiative, using our water filtration system instead of single-use plastic water bottles. Upon learning your experience, our Duty Manager and IT department were quick to assist you with your concern. We hope to improve your impression of us and look forward to providing you with a better experience on your next visit.
by A verified traveler from MALIBU
Posted 6 Mar 2024
This is my second time in this hotel and I used the 1 bedroom which is great as you have everything you need
washer/dryer great kitchen nice seating area great views
great breakfast at the executive, will come back
Comment from Hotel Management
7 Mar 2024 by Makati Diamond Residences, Hotel Management
Dear Mr. Mordechai,It was our pleasure to provide you with a comfortable and enjoyable stay. Thank you for complimenting our rooms and breakfast. We look forward to welcoming you back to Makati Diamond Residences.
by A verified traveler
Posted 26 Feb 2024
Kudos to all the staff, from the front desk, dining crew, housekeeping and the guys n the front door! The staff are very attentive to details you don’t need to ask for help but they were very attentive to assist us if we need help. All I can say thank you for making my stay memorable. I will surely cone back here (Diamond Residence Hotel). All of you are friend and the best!
Comment from Hotel Management
27 Feb 2024 by Makati Diamond Residences, Hotel Management
Dear Ms. Maria Theresa,Nothing pleases us more than knowing our colleagues made your stay more memorable and enjoyable. We look forward to welcoming you back to Makati Diamond Residences, your home away from home.
by A verified traveler
Posted 25 Feb 2024
Comment from Hotel Management
27 Feb 2024 by Makati Diamond Residences, Hotel Management
Dear Mr. Alejandro,It was our pleasure to provide you with a comfortable and enjoyable stay. We look forward to welcoming you back to Makati Diamond Residences.
by A verified traveler from South Yarra
Posted 22 Feb 2024
Brilliant!, it's my home away from home
Comment from Hotel Management
23 Feb 2024 by Makati Diamond Residences, Hotel Management
Dear Mr. Joseph,Nothing pleases us more than knowing you had a wonderful stay. We look forward to welcoming you back to Makati Diamond Residences, your home away from home.
by A verified traveler
Posted 11 Feb 2024
Very nice hotel.
Comment from Hotel Management
12 Feb 2024 by Makati Diamond Residences , Hotel Management
Dear Ms. Winchelle Lou,It was our pleasure to provide you with a comfortable and enjoyable stay. We look forward to welcoming you back to Makati Diamond Residences.
