Ratings based on 985 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Apr 2024
It is pretty nice
Comment from Hotel Management
16 Apr 2024 by Arish Gonzales / Asst. Front Office Manager, Hotel Management
Dear Mr. Bao,Thank you for taking time to post a review and for giving us a perfect score of 5 out of 5. Looking forward to welcoming you back soon.Best regards,
by A verified traveler
Posted 14 Mar 2024
I chose the place for location AND aquarium view in the bedroom but things didn’t turn out as I expected. First, the first room that was assigned to me with an aquarium was nice and clean>>> BUT the smell of mold was horrible!! Masking it with DEODORIZER will NOT solve the problem! DO SOMETHING ABOUT IT. The mold smells like wet rags that wasn’t thoroughly washed with Clorox, lingers on the first room due to lack of circulation. Even when I asked to be moved, I could still smell the mold but it is not as bad because the room received lots of sunlight. But the curtains need to be washed or replaced! You have the heat and you have dampness = mold. Hotel might want to check the ventilation from AC Unit as well. I know about MOLD. I read about it because I have no choice. Finally, the location, it wasn’t walkable to Luneta Park or other places. You need to get a tricycle or a taxi. The cost is 150 php. Others will charge you 250 php or 300 php. Walk away from them!
Comment from Hotel Management
16 Mar 2024 by Ella Manayan Asst. Front Office Manager, Hotel Management
Dear Ms. Victoria,Thank you for taking the time to post a review. Please accept our apologies for the inconveniences you encountered during your stay. We are taking these concerns seriously and thoroughly discussed them with our colleagues. Looking forward to giving you a more favorable stay.Best regards,
by A verified traveler
Posted 12 Mar 2024
The room is very well designed but the mattress was worn out. The water in the shower was lukewarm. And the aircon could not keep the room cool.
Comment from Hotel Management
12 Mar 2024 by Ella Manayan Asst. Front Office Manager, Hotel Management
Dear Mr. Warchol,Thank you for taking time to post a review. Looking forward to giving you a more favorable stay.Best regards,
by A verified traveler from New Brighton
Posted 10 Mar 2024
Limited transpo at night
Comment from Hotel Management
12 Mar 2024 by Ella Manayan Asst. Front Office Manager, Hotel Management
Dear Mr. Emmanuel,Thank you for taking time to post a review. Looking forward to giving you a more favorable stay.Best regards,
by A verified traveler
Posted 6 Mar 2024
Scenery and Service was Excellent.
Comment from Hotel Management
7 Mar 2024 by Arish Gonzales / Asst. Front Office Manager, Hotel Management
Dear Mr. James,Thank you for taking time to post a review and for giving us a perfect score of 5. Looking forward to welcoming you back soon.Best regards,Arish GonzalesAsst. Front Office Manager
by A verified traveler
Posted 22 Feb 2024
We didnt like the pool, how far away it was, and the area around it. No wonder why nobody used it.
Comment from Hotel Management
22 Feb 2024 by Arish Gonzales / Asst. Front Office Manager, Hotel Management
Dear Mr. John,Thank you for taking time to post a review. Looking forward to welcoming you back soon.Best regards,
by A verified traveler
Posted 8 Feb 2024
Inside a marine park . Great view of Manila bay . Floor to ceiling rooms . Spacious rooms . Staff accommodating
Comment from Hotel Management
9 Feb 2024 by Arish Gonzales / Asst. Front Office Manager, Hotel Management
Dear Ms. Effie,Thank you for taking time to post a review. Looking forward to welcoming you back soon.Best regards,
by A verified traveler
Posted 4 Feb 2024
Hotel is fine but a bit isolated
Comment from Hotel Management
7 Feb 2024 by Arish Gonzales / Asst. Front Office Manager, Hotel Management
Dear Mr. David,Thank you for taking time to post a review. Looking forward to welcoming you back soon. Best regards,
by A verified traveler from Washington
Posted 2 Feb 2024
Comment from Hotel Management
7 Feb 2024 by Arish Gonzales / Asst. Front Office Manager, Hotel Management
Dear Ms. Zenaida,Thank you for taking time to post a review and for giving us a perfect score of 5. Looking forward to welcoming you back soon.Best regards,
by A verified traveler
Posted 8 Jan 2024
Cockroach found in room also the walls are very thin sp i can hear other guests talking.
Comment from Hotel Management
10 Jan 2024 by Arish Gonzales Asst. Front Office Manager, Hotel Management
Dear Ms. Ashlee,We are sorry that you were disappointed during your recent visit with us. It is certainly not the experience we want our guests to leave with. I have shared this concern to our Executive Housekeeper to avoid recurrence of this incident. Looking forward to giving you a more favorable stay.Best regards,
