Ratings based on 792 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
84% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from california

Accessibilty to malls and very close intl airport

Posted 08 21, 14
Pros: Reasonable price if bought through travel agencies.
Cons: Breakfast buffet is too pricy. Accomodation should include wifi access.
Location: Like the location compared to the other 4 star hotels in malate and ermita.
Comfortable accomodation. Free shuttle to MOA. If planning to stay in this hotel, get the wifi and breakdast for if traveling with acompanion in the package. Very pricy wifi and breakfast for daily charge if bought separate.
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Great location and staff!

Posted 08 20, 14
Pros: The staff!!!!!!
Cons: Bathrooms could be updated.
Location: Near Mall of Asia and an easy cab ride to US Embassy, zoo, oceanarium and Rizal park.
My son and I spent 2 months at the Heritage with his 8 month old son. The staff was amazing! They accommodated our special needs, were exceptionally friendly and kind. The security was great. Free shuttle service to the Mall of Asia is an added bonus. The rooms could use some updating, but were quite large and a good deal for the price.
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

I stay here frequently

Posted 08 16, 14
Pros: Close to the airport and Mall of Asia
Cons: The water temperature in the shower swings several degrees during your shower.
Location: Mall of Asia- inexpensive place to eat and recreate.
Consistent quality of experience. Great staff. Good food. Convenient location. Spacious and comfortable room.
4 out of 5
Recommended
for Everyone
by A verified traveler from uk

Taxi

Posted 08 15, 14
Cons: Staff at front of hotel not available to call a taxi on all occasions when leaving to go out shopping over a three day period ,
Front of hotel obtaining a taxi was poor no staff on hand over a three day period , I've stayed at this hotel many times in the past and standards have certainly got worse front of hotel, but overall the staff are polite ,
5 out of 5
Recommended
for Everyone
by A verified traveler from Utah USA

Always a great visit

Posted 08 13, 14
Pros: Very good value for the money, close to airport, and Mall of Asia
Cons: The cost for the business center and the laundry seem very high.
Location: Walking distance ( or a short taxi ride on a hot day ) to Mall of Asia. Great place to go eat, see a movie, karaoke, bowling, even ice skating.
I have stayed here many times and never had a problem. this is a nice as any Hilton in the US. Great breakfast buffett. Great room service menu. Nice pool, even if the route to get there is a bid odd. Good AC, helpful staff. Rooms are clean.
3 out of 5
Recommended
for Everyone
by A verified traveler from Japan

Hotel close to Moa

Posted 08 6, 14
My stay at the heritage hotel was OK. Arrived at the hotel at 11:30s and was put to smoking room due theres no non smoking room available the fact that room is book 1 week ahead.
3 out of 5
by A verified traveler

So disapointed

Posted 08 2, 14
Pros: Room Comfort
Cons: Cleanliness and staff service attitude in your hotel restaurant
Location: Actually I go for business trip
So Disappointing for your restaurant staff service, the food are terible.
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel OK ,close to airport and mall of asia

Posted 07 30, 14
Hotel is old needs renovations.the bathroom had mold .the breakfast buffet had a lot of choices of food.close to mall of Asia which the hotel offers free shuttle bus service.fast check in and check out.very close to the airport.
1 out of 5
by A verified traveler from ca

Filthy hotel

Posted 07 30, 14
Horrible! Dirty old rooms it was one if the filthiest hotels in Manila
5 out of 5
Recommended
for Everyone
by A verified traveler from Townsville, QLD AUSTRALIA

The hotel is reasonably central to most areas

Posted 07 28, 14
Pros: I loved the staff. Friendly, efficient, polite and always ready to assist. Most of all, very patient. Liked the piano at night.
Cons: Need work on computer facilities. I was unable to log into the main server via PPoE and unable to log off WIFI. Your IT staff could not assist
Location: Restaurants at SM nearby and taxis are plentiful and cheap. Did not have much time for recreation.
Very good a al carte menu. Found the buffets expensive and limited in choice. Room service meals in room excellent. Some things in the bathroom could have been improved such as the towel rack over the bath needed affixing to the wall and the light over the shower needed major repair.