Ratings based on 873 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
84% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom brooklyn, ny

Hotel near mall of aisa.

Posted 11 26, 14
The hotel overall is very good. The only problem is with wifi and Internet. It's slow it cuts out. You keep having to change passwords. One of my email providers would not let me open up email to the hotel server.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Diego

closer to every places you want to be

Posted 11 25, 14
Pros: Your middle management made me feel so important. Kudos to the your pianist, beautiful voice.
Cons: you need to increase the shuttle to MOA.
Location: You are right in the middle . Very close to the airport so I did not have to travel far after arriving.
I appreciate the service of assistant manager Jen and her crew for a best service afforded to me. Job well done.
3 out of 5
by A verified travelerfrom Baguio,

Somewhat disappointing

Posted 11 24, 14
Pros: Nothing special
Cons: There staff needs to stay at Sofitel one night to see how its done.
Location: Somewhat close to Mall of Asia
I assumed when I made the reservation I would be getting two comped breakfasts ea day of my stay.........I was wrong. The extra breafast for my stay cost me nearly $100. I ate dinner one time at the restaurant.....it was not good. I had pizza.........it was tasteless and crust was soggy. I needed to use their photo copier for 3 simple copies............they told me it was unavailable.........????? I have stayed at the Sofitel and Microtel in Manila.............and both are far superior as far as being guest friendly.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom JA

nice hotel but the environs is not that great.

Posted 11 23, 14
it was a short stay but the inside of the hotel was nice and the service ok.The outside need a facelift.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Guam, USA

Highly Recommended

Posted 11 23, 14
Pros: Hotel Service and cost!
Cons: Everything is good to me.
Location: Shopping
I had so much fun staying in this hotel because of hotel service and accommodation and proximity to the airport, to Baclaran and MOA. Shuttle service is awesome. I enjoyed my stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted 11 22, 14
It was pleasant, the hotel is situated to almost all the places that i wanted to go. Near the airport is one factors thst i want to stay in this hotel. Taxi is always available even during rush hours. Solaire Casino, Mall of Asia and Seafood Wet Market (Dampa), Vikings Buffet Restaurant and other nice places are just 10 minutes away.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom rhode Island

Recommended only because of the price

Posted 11 21, 14
Pros: Beautiful hotel lobby, pool side and cafe within the hotel. The bellboys and especially the cleaning staff made the stay tolerable.
Cons: The room needed some up keeping, but as i said for the price it was acceptable
Location: Mall of asia is with in 3 miles. That's about it. The driving on the streets is, well it's Thunderdome, crowded and crazy with consistent honking
Beautiful hotel lobby, pool side and cafe within the hotel. The room however was nothing special. The two chairs in the room were very worn out and should be retired. The lamp on the desk was missing a leg and a foot so it wobbled. The wi-fi reception is slow and for a charge of $15.00 a day it should be exceptional. The bathroom was nice and clean but the tub was in serious need of a re glazing, looked dirty and was chipped in areas and the stopper for it was broken, luckily i do not take baths. The carpet is in serious need of shampooing.The air conditioning in the room was not cold enough for me. At best it was maybe about 70 degrees in the room. I keep my house at 68 degrees in the winter with the windows open in the bedroom so its cooler. So I was hot many nights. I'm sure to natives their, a 70 degree indoor temp is plenty cool, but I keep my bedroom 66 degrees when my air conditioning is on in the summer. Many charges were accumulated over my stay, from the local calls and the wi-fi. Did I mention there was a roach in the bathroom on the counter one day? As I said, I only recommend the hotel for the price. A holiday in express or a super 8 or other types such as those have just as nice rooms or better.. I remember I read a review that almost exactly described the room i had,down to the description of the lamp. Perhaps they like to stick the expedia booked guests in to this same room. The hotel maybe luxury,but my room certainly was not, not even close
2 out of 5
by A verified travelerfrom Boise, Idaho

Disappointed in Heritage

Posted 11 21, 14
Pros: Locatioin was ok.
Cons: Their staffs should all stay at the Sofitel a few days to see how its done.
Location: Mall of Asia was 5 minutes away.
I have stayed at the Sofitel and Microtel in Manila...........both gave me better service for the money. Heritage staff did little to make my stay comfortable. I assumed my room came with a free breakfast for two..........but it did not...........so I paid an extra p850 ea morning for my companion's breakfast. The buffet breakfast was good.........but not that good. I needed to make 3 photocopies of a document............but was told copy machine was out of service.......your telling me a 5 star hotel only has one copy machine? I had dinner there one time.........a soggy tasteless pizza.............not good. Sorry I did not have a good experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good relaxing experience

Posted 11 20, 14
The hotel was nice but the way to the pool was cramped and frankly quite dirty.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom L.A

The heritage Hotel is so clean , nice .

Posted 11 18, 14
The employee is so friendly and kind. The room is clean and nice. The service is good. Thanks Heritage Hotel.