Ratings based on 694 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
83% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by Rose from Las Vegas, NV

Was pleased!

Posted 04 13, 14
Pros: My room was cozy and quiet. Slept like a baby. That was my plan before I start my 2 weeks business trip. No complaints.
Cons: From my short stay, I did not see anything that was not to my satisfaction. Maybe if I stayed longer?
Location: Sorry, did not get the chance. Only stayed overnight to get a restful shut eye, and I got it!
I stayed only for a night to have a good rest after a long plane ride Checked in after midnight, front desk personnel and bellhop were very gracious. My room was clean and king size bed cozy. Buffet breakfast was good and satisfying, although with not a whole lot of selections. My checkout was also uneventful, everyone was nice and helpful. Thanks guys, you rock! All in all I was pleased and it served all my needs for my short stay. The room rate was not bad. No complaints here.
5 out of 5
for Everyone
by Neville from Melbourne

Close to airport

Posted 04 11, 14
Pros: Breakfast very nice. Free wifi in rooms and pleasant staff.
Location: As mentioned it is near the airport and the mall of Asia. Taxis are easy to find. The traffic on the corner where the hotel is situated is appalling.
I stay there fairly regularly. Always pleasant staff. Area not marvellous but not far from Mall of Asia. Kenny Rogers right next door and a 7 11 just down the road. Easy access to airport so standing in traffic for hours is avoided
4 out of 5
for Everyone
by Vangie from Maine

Nice hotel... very comfortable and clean

Posted 04 10, 14
Pros: cleanliness, secure and friendly.
Cons: have the casino back so people will have some entertainment rather than going since it is not safe .
Location: we did not go anywhere. not safe around Manila esp. if you are while American.
Hotel is accommodating... friendly, restaurant is very convenient, great hotel,
4 out of 5
for Everyone
by David from las vegas, nv

Location, location,location

Posted 04 9, 14
Pros: Location and staff big plus
Cons: Nothing much I noticed..The hotel was clean and my room was cleaned everyday
Location: Near airport and mall of asia....good location
I stayed at the Heritage in pasay from april1-8......I was very pleased with the staff...Always pleasant and helpful...I stayed on the 9th floor in a clubroom which I recommend...You receive no charge internet plus breakfast, mid day tea and cocktails in the evening included in your room rate for club room.....The pool area was nice and the location near the airport and mall of asia was a big plus...They offer free shuttle service all day to the mall and also to solaire casino which was nice.......I would stay again....Special note to the staff in the Mellinium club upstairs....
3 out of 5
for Everyone
by Ara from Beijing

cheap and cheerful

Posted 04 4, 14
pick up/drop off from the airport went without a hitch, very convenient to the airport, staff were friendly and helpful, and the place felt safe. having said that the hotel is very dated, run down and simple. the gym equipment only kind of works, and the pool is small and not suitable for laps. don't look for anything other than a place to lay your head at night, with an elaborate but average breakfast in the morning.
4 out of 5
for Everyone
by vic from mass

nice hotel

Posted 03 30, 14
Pros: I feel no place is perfect and overall nice place just wish that the food quality and pricing was better. But the staff are by far the best.
Cons: The food by any standards was expensive and the breakfast no matter the time was always cold.
Location: the location to everything was great.
The staff was great anytime I asked for anything I got it. No complaints everyone was helpful.
4 out of 5
by Jeffrey from Scotland

A fine hotel in a central location

Posted 03 20, 14
Pros: The breakfast, have never seen such a varied buffet, e.g. tuyo (small and tasty dried fish) with rice, noodles, congee, oatmeal porridge
Cons: The Heritage is beginning to look and feel a bit tired, our room could have done with a new coat of paint and some minor scuffs tidied up
Location: Roxas Boulevard and Pasay are close to the main shopping and dining spots in Manila.
Have become a regular visitor to the Philippines and find that you need at least one night in a posh hotel to recover from the long and tiring flight from the UK and to get used to the heat and hustle of Manila. We usually go to one of the hotels in Pasig but tried the Heritage this time round mainly because it is closer to the city centre and airport. It was slightly more expensive than we usually pay in Manila, but at around £80.00 for a room for two with breakfast, it was still great value.
4 out of 5
for Everyone
by Kristian

Good staff, bad beds and pillows

Posted 03 16, 14
Great staff service. But my pillows were flat and my bed was a little hard. Extreme renovations needed.
5 out of 5
for Couples
by Steve from UK

Great value

Posted 03 12, 14
Pros: Food ,Staff, Pool, Bed ,
Cons: Sound proofing of rooms with connecting doors . Shower could do with modernising rather than shower in a bath .
Location: If you walk along the promenade next to the sea near by.Dont use hoarse and carriage services hard sell,Driver tried to scam me on agreed fee
Spent a week here with my future wife, Was a very nice hotel and pool is nice and breakfast buffet was great. Only had a few negative one we got a family move in next door to us on 4th day they were very loud and we could hear them talk , I complained to reception and they moved us with in 3 hours to a quite room which was good service.
3 out of 5
by A verified traveler

hotel stay .lots of mosquitoes outside by the pool

Posted 03 11, 14
Pros: the housekeeping are really polite people
Cons: as stated above.
Location: we cannot walk around the area to shop especially during the night and go to church. We were told to be very careful so we wound up taking a taxi .
It would be better if we can stay longer during the night by the pool and have some social interaction with friends. we can be a little loud talking and not bother other people,but we have to come in right away due to mosquitoes and we were already wearing our anti-mosquito lotion.