Ratings based on 1,516 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
86% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom edmonton

too much of smoke

Posted 03 1, 15
i like every thing except the smokers,as i only stay for one night
5 out of 5
Recommended
for Everyone
by A verified travelerfrom USA

great hotel

Posted 02 27, 15
Only there for one night, but very satisfied with stay
2 out of 5
by A verified travelerfrom tokyo

二度と使わない!

Posted 02 24, 15
まず、スタッフが無愛想、とろい、おそい、日本から予約したのに、1時間またされた!しかも予防通りの部屋じゃない!部屋の外の廊下に未成年たちがうるさく走ったり遊んだりして、高級ホテルには信じられない!グレード最低になりましたねこのホテル。ブッフェ高くて料理のクオリティーは最低!あれは1110ペソより400ペソがあってるよ!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Dubai, UAE

Wifi to pay 300 pesos/24hrs

Posted 02 17, 15
Wifi not available for free to all costumers. It depends on the rate of the room booked according to the front desk. Ridiculous that! Been to hotels all over the world and paid different rates according to Agodas offer. Im in Asiana hotel Dubai as of this writing, with Agodas discounted rate with free WiFi.
3 out of 5
by A verified travelerfrom Chicago, IL

hotel review - meh, just OK

Posted 02 17, 15
Pros: helpful friendly staff
Cons: The hotel needs some serious updating
Location: close to the airport and the SM Mall of Asia, centrally located
hotel review - meh, just OK, the hotel is way overdue for a makeover, a simple paint job won't hurt. However, the hotel location is excellent, close to the airport and the SM Mall of Asia. On a good note, the hotel is saved by the bell by its helpful and courteous staff.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Enjoyable stay in an older but clean room.

Posted 02 16, 15
Pros: Clean and quiet room, comfortable bed, friendly staff, close to MOA and very secure.
Cons: Need a larger and newer shuttle van.
Location: Close to MOA and SMX convention centre, the boardwalk and a street market but we were advised not to go there alone. It's called Baclaran Market.
I stayed at The Heritage Hotel over Valentine's Day weekend with my two beautiful ladies( wife and daughter) and we enjoyed our stay. The hotel lobby is nice, check in was fast and our room was very clean. I used the gym with my wife and daughter used the pools (they have a kiddie pool as well) and both were great. The entrance to the pool was weird. You have to get off the 3rd floor down the hallway to the exit stairs, down the stairs back inside follow the path and there is the entrance to the pool on the main floor. This hotel is very close to the Mall Of Asia and there is a free shuttle to and from the Hotel in a rather small and old mini van. I think it can fit 11 people which is rather small for such a big hotel. If you're late you risk not getting in. But if you are brave enough to cross 3 main intersections in Manila you can walk to the mall. It's a fifteen minute walk or about 1 km away. We found taxi drivers weren't willing to takes back to the hotel because it was too close for them to make any money so one Saturday night we just walked back which wasn't bad at all. There were hundreds of people walking as well so there was safety in numbers. Overall we enjoyed our trip to Manila and our stay at the Heritage again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New Orleans, LA

Mostly wonderful

Posted 02 11, 15
Pros: The lobby is beautiful and the piano music is very soothing
Cons: Free wifi for the guest rooms
Location: Traffic is insane... MOA is close by and many other nice attractions.
We enjoyed our stay, although a bit pricey. Would be nice to offer free wifi to the rooms, as an amenity. Thanks Robert
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 日本

建物は少し古いが、清潔なホテルです

Posted 02 10, 15
Cons: 朝食は、種類はたくさんありますが、味が前より落ちたかもしれません。
マニラに行く際は、定宿にしています。清潔でスタッフの対応もよく、セキュリティもしっかりしています。
2 out of 5
by A verified traveler

old and it STINKS

Posted 02 3, 15
Pros: the lobby only nothing else
Cons: CLEAN IT!! make it so you can open a window
Location: location close to airport and open market
The place stinks like mold on every floor no ventilation no fans have never been in a hotel that smelled that bad the food and services are way overpriced do not stay here ever
5 out of 5
Recommended
for Everyone
by A verified travelerfrom C

Great Hotel, great service!

Posted 01 29, 15
I stayed in a club level room... The room was nice, clean.... And the hotel staff was excellent!!!!