Ratings based on 742 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
83% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Townsville, QLD AUSTRALIA

The hotel is reasonably central to most areas

Posted 07 28, 14
Pros: I loved the staff. Friendly, efficient, polite and always ready to assist. Most of all, very patient. Liked the piano at night.
Cons: Need work on computer facilities. I was unable to log into the main server via PPoE and unable to log off WIFI. Your IT staff could not assist
Location: Restaurants at SM nearby and taxis are plentiful and cheap. Did not have much time for recreation.
Very good a al carte menu. Found the buffets expensive and limited in choice. Room service meals in room excellent. Some things in the bathroom could have been improved such as the towel rack over the bath needed affixing to the wall and the light over the shower needed major repair.
5 out of 5
Recommended
for Everyone
by A verified traveler from Thailand

Excellence in every way.

Posted 07 26, 14
Pros: I liked the television reception and choice of channels.
Location: near shopping and entertainment.
staff very friendly and efficient. food fresh and tasty. d├ęcor new and stylish.
3 out of 5
by A verified traveler from california

Could have been better

Posted 07 23, 14
Pros: The staff are very friendly and helpful. The location is good for shopping.
Cons: Cleanliness of the carpet and the bathroom. Better acoustic to deaden the traffic noise.
Location: Shopping at The Mall of Asia, walking by the ocean, lots of restaurants at MOA, has a shuttle to the casino.
I stayed at this hotel 6 years ago and had a very pleasant experience. This time, I was disappointed with the condition of the room. The smell was musty. When I told the front desk nothing was done. The carpet was faded and appeared dirty. The bathroom bottom door post were rotting. There were some grout spots that were black. It was hard to control the temperature of the room. It was noisy. I had to use earplugs to deaden the traffic sound. I did not ask to change my room since I was checking out the next day. The great thing is that the staff were very friendly and accommodating. The breakfast buffet was good. There were a lot of food choices. However, the servers were not very welcoming and attentive. The location is conducive to shopping at MOA. The website still mentions a casino where in fact, there is none and had been removed a year ago. They need to update their information. Overall, I believe the quality of this hotel had gone down but it seems to still attract a lot of visitors which is good for business.
5 out of 5
Recommended
for Everyone
by A verified traveler from Thailand

Typhoon Glenda during my stay.

Posted 07 23, 14
Pros: Friendly staff.
Location: excellent location and efficient shuttle system.
I recall no power outage or any other problems during Typhoon Glenda and I was staying at the Heritage Hotel before, during and after the typhoons arrival. I am aware of another high end resort that suffered power outages and even heard of people being stuck in elevator at other resort. The Heritage Hotel had no problems at all and my stay was flawless for the 11 days I was there. Excellent furnishing, great food and very friendly, skillful staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from thailand

Good value for money

Posted 07 23, 14
Well maintained hotel with nice rooms. Well located for airport and Pasay area but too far if you need to visit Makati due to traffic. Check in was a 40 minute nightmare without a queue. Having been asked to accept a smoking or twin room against my booking choices, they finally found a king sized bedroom albeit smoking. When I arrived at the room it was already occupied by another guest! Back to reception and the Assistant Manager sorted me a room in 10 minutes. We booked 3 rooms but one could only be provided after 6pm vs 2pm check in time. When I asked what compensation they offered I got a blank look and was told any late check out would be charged a half day rate.... Oh well. Other than that, experience was good. Staff polite, if useless at times, and hotel clean. Restaurant facilities a but below the standard of the hotel and woefully overbooked at breakfast but that is quite common I think. I'd go back again as overall it was good value.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Close to airport and to Mall of Asia

Posted 07 22, 14
Stayed 2 separate nights. The last one was really nice and updated but the first one we stayed at smelled old and needs remodeling. You can go to the lobby and listen to live music, relax and have a good drink. But what I like the most is it's close to the airport about 15 mins away and go shopping also to the biggest mall in Asia and there are good restaurants around it
3 out of 5
Recommended
for Business Travelers
by A verified traveler from USA

Close to airport

Posted 07 18, 14
Pros: It is close to the airport and priced right for an overnight between planes or domestic travel
The Heritage is an older hotel with some wear on it but it is kept clean and everything works in the rooms. It is priced right and close to the airport. The staff are service oriented and knowledgeable. I will stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler from melbourne Australia

Very good quality and EXCELENT value.

Posted 07 14, 14
Best value in Manila. And I've traveled to Manils for 28 years. Restaurant a bit pricey but alternatives nearby. Housekeeping phone disturbed me but hotel offeted room transfer with late checkout to compensate - so ok.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted 07 14, 14
Pros: Good hotel. Convenient near to airport. Friendly staff.
Only stayed a night for business. So the location near airport suits me. Big comfortable room and friendly staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

nice hotel near airport and mall

Posted 07 11, 14
Pros: Close to airport and Mall of Asia
Location: The Mall of Asia has entertainment, shopping and numerous other activities, Time to airport is only about 15 minutes
The hotel staff was pleasant. The rooms were spacious and comfortable. There is a decent breakfast buffet. With the Mall of Asia only 5 min away there are plenty of things to do.