Ratings based on 1,393 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
86% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom toronto

Out dated and over priced

Posted 12 17, 14
Hotel is seriously outdates. The rooms have a strange mildew smell and the desk staff are not very accommodating. The buffet is seriously overpriced, 1100 peso. Lastly, the location is in a sketchy neighborhood.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Las Vegas, Nevada

Hotel Stay and Restaurant Facilities

Posted 12 16, 14
Pros: Room staffs are very courteous and can be depended on right away.
Cons: Check the details above about my breakfast's experience.
Location: Things I did outside were not nearby the Hotel. But it's nearby the MOA area where you can buy almost anything you want.
Restaurant must be improved a lot. First day at the breakfast table was disappointing. It took more than an hour for a very simple breakfast. You have to actually request for a water after breakfast to be served (and it took for a little while) not like other restaurants that it's automatically served after meal. Second day of breakfast, was more disappointing cuz d buffet was not very organised. No coffee cups for a while, no rice for a while, no juices for a while, etc... There must be an "on-d-spot" supervisor looking into all of these before they run out so the wait will not be that much. Was with lots of Europeans and Australians with the same disappointments at the breakfast buffet. I can compare cuz I live in Las Vegas where every detail and every need is resolved in just few seconds and not after a lot of wait that I've experienced at the Heritage Hotel's restaurant. When I booked at this hotel, I was already warned about the restaurant facilities and it confirmed that previous warning from my actual experienced.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom japan

ルームサービスの食事がいまいちで残念。フィリピン料理はこんなものかな。

Posted 12 15, 14
Pros: ボーイのおもてなし精神。
Cons: アイロンとアイロン台は便利だが、コンセントの形状が違うので(丸い棒が2本)、受け側は違う。 離れたところには合致するコンセントがあった。しかし離れ過ぎ。
Location: 飛行場が近くて、800ペソで決まっており、ホテル側に払うとチケットをくれる。乗車時にまでホテルスタッフが面倒を見てくれる。大変安心なサービスで良かった。
ベルボーイ、クリーンネススタッフとも愛想がよくて好感をもった。中国とは雲泥の差. ベッドも大きくて広い。綺麗。お湯もすぐに出る。シャンプーリンスなど完備。 ボーイさんは声をかけてくれるので、頼みやすい。
3 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

nice hotel close to the airport & mall

Posted 12 11, 14
hotel staff were all accomodating, the hotel is quite old but still looks nice. What i like was their shuttle service to the mall.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Singapore

Good Location

Posted 12 10, 14
Pros: Efficient staff who cleaned our rooms well.
Cons: Look into possibility of going to swimming pool via an alternative route.
Location: Excellent location, near Mall of Asia.
We booked 2 rooms and one had smell of cigarette smoke. We were able to change our room.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom las vegas

Nice hotel near the airport

Posted 12 10, 14
Bad wifi connection. They change Password every day. Waste Time.front desh good customer service
3 out of 5
Recommended
for Everyone
by A verified traveler

Affordable for short stay

Posted 12 10, 14
Pros: Its location being near the International Airport (NAIA). Security.
Cons: Wi-Fi is so bad I have problem connecting and if connected it is sooo....SLOW. Bathroom Showers need to be upgraded.
Location: Check the side street for people asking for spare change and ? bystanders.
I have a good experience with my stay in this hotel.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom sc

close to mall of asia

Posted 12 8, 14
Pros: close to a major mall
Cons: terrible breakfast buffet, at outrageous prices !
Location: visit the mall of asia
it is only a "so-so" hotel. the rooms are not very inviting and are missing any kind of comfort level.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom JAPAN

セキュリティのしっかりした安心できるホテル

Posted 12 6, 14
Pros: プールがあり、綺麗に管理されているところ。セキュリティがしっかりしている点や良いセキュリティBOXが設置されているところ
Cons: バスタブの水を抜くコンセントがうまく機能していなかったので、シャワーしか使えなかった。また、外出時エアコンが効きすぎていて、部屋の中が寒かった。
Location: EDSAにあり、夜遊びには良い?環境。あと、バスに乗れるようになれば交通の便が良いところ。
部屋は広く、セキュリティBOXとか冷蔵庫とか、非常に良かったと思ってます。ただ、ホテルの設備が少し古さを感じましたが、しょうがないですね。
2 out of 5
by A verified traveler

hotel cheats you for using expedia

Posted 12 4, 14
Pros: Close to the airport
Cons: Better management staff and better staff training
Booked a non smoking king they tried to put me in a smoking twin. They refrused to credit my stay to there frequent stay program. Stay away from this place.