Ratings based on 820 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
84% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Baldwin Park, CA

Hotel close to MOA

Posted 09 19, 14
Hotel is close to Mall of Asia. They provide shuttle service to the Mall. Staff is great and very helpful
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location, close to airport

Posted 09 18, 14
Hotel was a very good value, accommodations were at least 3 star level. Location was key, close to airport and Mall of Asia. One minor issue with the tub not draining, but hotel maintenance responded quickly and resolved issue (10 min, fastest response I've ever seen. And this was at 9 PM).
3 out of 5
by A verified traveler from eh

Overpriced for what it is.

Posted 09 16, 14
Its simply outdated. The restaurant is over priced. Its about $35USD/pp for the buffet. I reserved a room with a king bed and when I got there they advised they had none left and gave me a 2queens, but when I got to the room it was just a double. At this point I just wanted to sleep so I didn't bother to complain. But really they should offer a free upgrade not a free downgrade. It was a a non smoking room but it still smelled like smoke.
4 out of 5
Recommended
for Everyone
by A verified traveler from Misawa. Japan

Reasonably Priced Hotel With Superb Service

Posted 09 14, 14
Pros: Service was the best everywhere I went--the front desk, the dining room, housing keeping, and the fitness center. Checking out was easy and fast.
Cons: A little more attention to returning with fresh towels.
This was my first visit to Manila, and I selected to spend a week's stay at the Heritage Hotel. Everything from checking in to checking out was fine--I encountered no problems at all.
5 out of 5
Recommended
for Everyone
by A verified traveler from Northwest Arkansas

Hotel and Staff were wonderful

Posted 09 14, 14
Pros: Service was outstanding.
Cons: Being a Coffee-Holic it would be nice to have more coffee in the room. When I made a request to the staff.. the request was taken care of immediately.
Location: Convenient to most amenities'. Airport is close and easily accessed - the mall is close by and plenty of restaurants with good food and service.
I was very pleased with this visit. Everyone at the hotel seemed to go our of their way to insure I had everything I needed or wanted. Every question or request was answered in a timely manner and actual service was faster and better than most. I will stay here again given the opportunity.
2 out of 5
Recommended
for Everyone
by A verified traveler from London

Only good for 1 night

Posted 09 12, 14
Pros: The Hotel is 5 minutes to MOA ( Mall of Asia) one of the biggest Mall in Asia if there is no traffic, otherwise 10- 15 minutes with traffic
Cons: The Hotel needs to be revamp and updated....
Location: Mall of Asia and International & Domestic Airport
Very Tired looking hotel I will rate as 3 star, I will only use it if I have a connection flight as other hotel in the metro Manila is more superior and better in regards to Customer Services, food & facilities Buffet Breakfast is simple and bit disappointed due to the lack of choice and service from hotel staff was very poor, in fact I feel they ignore you as not one offered me a coffee Hotel can do some improvements as it has potential to be a fantastic hotel, Swimming pool was OK but nothing to make you want to jump in as it lacks that X factor, also no sauna or Gym for a hotel rated in the 4 to 5 star As I checked out I was mistakenly charged double for using the wi-fi, YES you get charged to use wi-fi even though you are staying at the hotel, tells you about what the hotel is like .... My coffee maker wasn't working and TV wasn't clear and channels was very limited, my wifi signal was poor and all this was reported back to reception without any response as I don't think they fully understand
5 out of 5
Recommended
for Everyone
by A verified traveler from Malaysia

They know "hospitality"

Posted 09 12, 14
Pros: The staff - they are simply fantastic. Like the food too.
Cons: The air conditioning needs improvement.
Location: Its close to the Airport and whatever else needs to be done as a visitor is all conveniently located.
The Heritage will always remain an enjoyable experience. Its my next home in Manila. Its so important to feel safe and welcomed and all credit go to the staff. None i am able to single out just yet as i feel it will be rather unfair. In fact i have stayed no where else but the Heritage and this will how it will be for me.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted 09 5, 14
Overalls it was good deal for money and for business. The staff are friendly and welcoming. There is no free internet
3 out of 5
by A verified traveler from uk

Cleanliness

Posted 08 31, 14
Pros: Staff politeness
Cons: Menu , if a guest asks for Malaysian curry or Indian or Chinese curry should be accommodated especially when previously the hotel had Ramadan specials
Location: Dangerous area to walk but taxi is ok 45 pesos to mall of Asia by taxi or regular shuttle bus free from hotel to mall of Asia and return ,
Room had Hairs from other previous guests on floorings also towels , but the most disgusting thing was bath robes were filthy dirty around the neck arm pit areas which indicated that none were cleaned or renewed .
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Great location close to it mall and the airport

Posted 08 26, 14
We got a great price for the hotel. I was looking for something that was close to shopping mall and the airport. This was the perfect location. The only slight inconvenience was the traffic pattern around the hotel. It is in a very busy part of town. Though not a particularly new hotel, the amenities in room were very nice, and certainly a four star quality hotel. The only shortfall that I could find was that the Wi-Fi in the room is very, very slow. Other than that, a great place to stay.