Ratings based on 410 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Ottawa
Posted 27 May 2024
Great stay..
Comment from Hotel Management
28 May 2024 by Victoria, Hotel Management
Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read your guest review. Hope to see you again here.
by A verified traveler
Posted 23 May 2024
Thanks for accommodating my mom and my son. They really like the place
Comment from Hotel Management
28 May 2024 by Victoria, Hotel Management
Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read your guest review. Hope to see you again here.
by A verified traveler
Posted 16 May 2024
The place is nice and the staff are very accommodating.
Comment from Hotel Management
28 May 2024 by Victoria, Hotel Management
Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read your guest review. Hope to see you again here.
by A verified traveler
Posted 5 May 2024
The staff was very helpful finding me places to go rides
Comment from Hotel Management
7 May 2024 by Victoria, Hotel Management
Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read your guest review. Hope to see you again here.
by A verified traveler
Posted 22 Apr 2024
Great Customer Service!
Comment from Hotel Management
24 Apr 2024 by Victoria, Hotel Management
Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read your guest review. Hope to see you again here.
by A verified traveler
Posted 10 Apr 2024
Staff are very helpful, respectful and always ready to give assistance.
Comment from Hotel Management
11 Apr 2024 by Victoria, Hotel Management
Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read your guest review. Hope to see you again here.
by A verified traveler
Posted 31 Mar 2024
Hotel staff including the guards are friendly, helpful, welcoming and accommodating. This is the most important for me. I really enjoyed dining at Cafe Mondo and their ‘daing na bangus” is simply the best. I enjoyed my weeklong stay and would recommend this hotel to anyone visiting the Makati area.
Comment from Hotel Management
1 Apr 2024 by Victoria, Hotel Management
Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read your guest review. Hope to see you again here.
by A verified traveler
Posted 31 Mar 2024
Nice hotel in a central location. 2 employees were rude to me (Pedro the morning cook and Joy Villarreal). However, Victoria the manager surprised me on my Birthday with a Cake and a Happy Birthday song. All employees are nice BUT few are special:
Mel the Lobby Host, Paula from the Cafe, Via from the Lobby, Victoria the Hotel Manager.
Comment from Hotel Management
4 Apr 2024 by The Management, Hotel Management
Thank you for your stay with us! We’re sorry to hear of your less than satisfactory experience with some of our employees and it was dealt accordingly. Please accept our sincerest apologies. And we are still looking forward on your next visit.
by A verified traveler
Posted 30 Mar 2024
Probably the worst hotel I’ve ever walked into. Staff are absolutely amazing but the room stank like a sewer pit and location was far from anything. I checked out after 5 mins of being there. It’s not the staffs fault as they were so nice but this is not a hotel for the average westerner.
by A verified traveler
Posted 28 Mar 2024
Amazing hotel, should be 4.5 star to 5 star.
Well maintained, always clean, tidy.
All employees are nice, polite and hard working.
Just have to mention someone who is special:
1) Victoria the Manager is polite, patient, professional, helpful, humble and hard working.
Had my birthday and Victoria the Manager and all employees surprised me with a birthday cake and a Happy Birthday song..thank you.
Comment from Hotel Management
1 Apr 2024 by The Management, Hotel Management
Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read your guest review. Hope to see you again here.
