Ratings based on 7 Verified Reviews

3.3 out of 5
75% of guests recommend
3.1 Room cleanliness
2.8 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 26 Mar 2020 on Hotels
Great.
2 out of 5
by A verified traveler from Honolulu

Posted 30 May 2019
I have previously stayed at Gramercy a few times through another company and have had positive experiences. However, HI Homes messed up my reservation and did not have room cards available for my fiancée at check in, and we were unable to use the pool or any amenities for 2 full days. They added 1 free day to our stay, but that didn't help with the inconvenience and frustration experienced.
3 out of 5
by A verified traveler

Posted 12 Apr 2019 on Hotels
We only need a place to stay before our flight back . We stayed for two nights. The place needs to be updated.The hot water is not working, the position of the AC need to be put somewhere not near the bed. The reception desk is a mess.! I wish the staff are more professional when approaching the guests. ( very childish) needs more seriousness on their faces , firm and a smile not all the teeth are showing specially if you have braces. Location is perfect but the neighbourhood is a bit disappointed especially in the evening.
Comment from Hotel Management
13 Apr 2019 by Kohleen, Hotel Management
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. Regarding the reception area and the concierge representative; I apologize for the poor experience I would like to say that this is not under our control anymore when it comes to the concierge as it is under the buildings management. Thank you for bringing this to our attention comments like this helps our service improve. Kind Regards, Kohleen. Hihome Reservation officer.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 24 Mar 2018 on Hotels
2 out of 5
Recommended
for Personal Event
by A verified traveler

one star

Posted 10 Feb 2018 on Hotels
private condo ,no trash cans ,no soap ,personal belongings , mickey mouse bed ,not real solid bed like hotels,no TV .everything very old . I think I would stay in a hotels next time. the only good thing ,the area,pool and gym ,that is it. one star . you have to wait hour an half for someone to come down to give you the key and escort you to the room. once he is gone ,you won't able to communicate with anyone until check out time.
3 out of 5
by A verified traveler

Posted 28 Jan 2018
Not too clean No comforter Didn’t really like the room
4 out of 5
by Joonas

Fresh and nice.

Posted 13 Dec 2017 on Hotels
Very good and fast service. The only "problem" is the system of not getting a receipt on giving the 2000 pesos deposit. Last time I forgot to collect it. How can I then prove I have given it? Now they remembered me, so I got it back anyways. But, the system is not good. Clients MUST be given some kind or paper, "proof", plastic slip or whatever as proof of the deposit.-
Comment from Hotel Management
15 Dec 2017
Thanks for your advice Joonas, we will improve. see you next time !
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