Ratings based on 418 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
The service is slow
Comment from Hotel Management
12 May 2024 by Grand Hyatt Manila, Hotel Management
Good day, Luisita! Thank you for your rating. We look forward to welcoming you back on your next visit. Wishing you a grand day ahead!
by A verified traveler
Posted 11 May 2024
Great location, staff, and the room was great. The breakfast buffet food was great with a few different cuisine options. The pool restaurant was amazing. Everything we ate at the pool was delicious. I would recommend getting the nachos. Overall great experience.
Comment from Hotel Management
12 May 2024 by Grand Hyatt Manila, Hotel Management
Good day, Federick! Thank you for your kind words. We are glad that you had an excellent stay experience with us, the highlights of which were the location, service, the amenities and the food selections. We look forward to welcoming you back on your next visit. Wishing you a grand day ahead!
by A verified traveler
Posted 7 May 2024
We liked our upgraded room. The room upgrade includes free refreshment. We did not like the small serving size of food and have to wait in line several times to get the food. Flies in lobby priority seating area. Poor customer service.
Comment from Hotel Management
8 May 2024 by Grand Hyatt Manila, Hotel Management
Good day, Nanette! Thank you for your review. While we are glad that you had an enjoyable stay, we have noted your comments regarding the food servings and the service. We understand your sentiments and we apologize for the inconvenience you experienced. While we understand how you feel, we hope that you can give us a chance to welcome you back on your next visit. Wishing you a grand day ahead!
by A verified traveler
Posted 7 May 2024
No casino
Comment from Hotel Management
8 May 2024 by Grand Hyatt Manila, Hotel Management
Good day, Shirley! Thank you for your 5-star rating. We look forward to welcoming you back on your next visit. Wishing you a grand day ahead!
by A verified traveler from St Augustine
Posted 16 Apr 2024
We absolutely loved this grand hotel, Everything was top notch. If I was going to nitpick to find anything to say they could improve on it's the showers. They leak into the bathrooms and you need a towel to dry it up. plus you can't put a towel behind the shower door because the door is too low and it gets caught. not a big deal really. the hotel is amazing.
Comment from Hotel Management
17 Apr 2024 by Grand Hyatt Manila, Hotel Management
Good day, Michael! Thank you for your kind words. While we have noted your comments regarding the shower area, we are delighted that you had an excellent stay experience with us overall. We look forward to welcoming you back on your next visit. Wishing you a grand day ahead!
by A verified traveler
Posted 21 Mar 2024
The Grand Hyatt Manila has exceeded my expectation when it comes to fine hotel and services. The breakfast buffet that we stayed for 4 nights, three days were wholesome with proper service and etiquette. One of the server named Mono has brought me and my girlfriend with great enthusiasm and cherishable while he was serving us. We highly recommended to visit here again because of the great service and location this hotel has brought to our vacation :)
Comment from Hotel Management
22 Mar 2024 by Grand Hyatt Manila, Hotel Management
Good day, Jesus! Thank you for your kind words. We are glad that you had an excellent stay experience with us, the highlights of which were the amenities and the service provided by Mono. We look forward to welcoming you back on your next visit. Wishing you a grand day ahead!
by A verified traveler
Posted 20 Mar 2024
Very good service
Comment from Hotel Management
22 Mar 2024 by Grand Hyatt Manila, Hotel Management
Good day, Andrew! Thank you for your rating. We look forward to welcoming you back on your next visit. Wishing you a grand day ahead!
by A verified traveler
Posted 2 Mar 2024
Our room was very spacious
Comment from Hotel Management
5 Mar 2024 by Grand Hyatt Manila, Hotel Management
Good day, Maria! Thank you for your 5-star rating. We look forward to welcoming you back on your next visit. Wishing you a grand day ahead!
by A verified traveler from Millers Creek
Posted 1 Mar 2024
My wife and I stayed three nights at the Taguig Grand Hyatt. We found the hotel clean and well-maintained, and the staff helpful, cheerful, and ready to assist when needed. One thing we noticed was that if we looked like we needed assistance while standing in the lobby, someone would approach and ask if they could help with something. The hotel is located in a clean, orderly, walkable section of Manila, which helped make our stay pleasant. There is a wide selection at breakfast, with something for just about any taste. A restful, trouble-free stay. We hope to return.
Comment from Hotel Management
5 Mar 2024 by Grand Hyatt Manila, Hotel Management
Good day, Howard! Thank you for your kind words. We are glad that you had an excellent stay experience with us, the highlights of which were the ambience, service, and the breakfast buffet selections at The Grand Kitchen. We look forward to welcoming you back on your next visit. Wishing you a grand day ahead!
by A verified traveler from Killara
Posted 25 Feb 2024
Everything was good except for some wait staff forgetting the order n have to be followed up a few times
Comment from Hotel Management
26 Feb 2024 by Grand Hyatt Manila, Hotel Management
Good day, Clive! Thank you for your review and 5-star rating. While we are glad you had an excellent stay overall, we have noted your comments regarding the service you experienced. We look forward to welcoming you back on your next visit. Wishing you a grand day ahead!
