Ratings based on 142 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
It so easy access to the heart of the city center. Staff are so friendly.
by A verified traveler
Posted 28 Apr 2024
I stayed at the Go Hotels Ermita before, but I found that the room conditions have gone down too much even for the lower price. Additionally, I only had one working electrical outlet in my room, cold water in the shower, plus my room was just beside the elevator 1115 so very noisy all the time.
by A verified traveler from Inverness
Posted 20 Dec 2023
Nice place. Close to St. Luke’s and US Embassy.
Comment from Hotel Management
23 Dec 2023 by Rosalyn Atienza, Hotel Management
Dear Valued Guest,Greetings from Go Hotel Ermita,We appreciate you taking the time to leave us feedback. These are the reviews that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.Kind Regards,Rosalyn AtienzaDuty Manager
by A verified traveler
Posted 25 Sep 2023
It was unique coz free stuffs you need to pay… like toothbrush, toothpaste and hotel slippers there’s a charge. Not like the other go hotel. It was cleaner and have free of stuffs as mentioned above except no hotel slippers.
Comment from Hotel Management
26 Sep 2023 by Rosalyn Atienza, Hotel Management
Greetings from Go Hotel Ermita,We are sorry to hear that you have had such a negative experience. Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every guest.Please feel free to me personally with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.Kind Regards,Rosalyn AtienzaDuty Manager
by A verified traveler
Posted 12 Sep 2023
Accessible & Clean
Comment from Hotel Management
20 Sep 2023 by Rosalyn Atienza, Hotel Management
Dear Valued Guest,Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Kind Regards,Rosalyn AtienzaDuty Manager
by A verified traveler
Spontaneous Stay
Posted 11 Feb 2023 on HotelsWe have an appointment at US Embassy, cellphones and other gadgets even an Apple watch and remote car keys are not allowed. Valuables were secured because they have a safety box/vault (it has an instruction on how to create your own code, OTP every use) This place is cozy and eco friendly (they give paper cups and they have water dispenser each level. It's just a spontaneous overnight stay at Go Hotels. 10 mins. booking on this app, and we're good. Nice, friendly and helpful staff. Highly recommended.
Comment from Hotel Management
12 Feb 2023 by Rosalyn Atienza, Hotel Management
Dear Mr. Pau,Greetings from Go Hotel Ermita, Thank you for your review, we’re so glad to hear that you enjoyed your stay. It’s always great when we can help guests make the most of their time with us . Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Warm Regards, Rosalyn Atienza Duty Manager
by A verified traveler
Posted 8 Feb 2023 on Hotels
Everything went smoothly with my stay. I missed reading the the property was a quarantine facility. They required a vaccination card. (I routinely carry mine when I travel.) Comfortable bed decent sized room with a safe.
Comment from Hotel Management
12 Feb 2023 by Rosalyn Atienza, Hotel Management
Dear Ms. Chelsey,Greetings from Go Hotel Ermita, Thank you for your review, we’re so glad to hear that you enjoyed your stay. It’s always great when we can help guests make the most of their time with us . Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Warm Regards, Rosalyn Atienza Duty Manager
by A verified traveler
SMELL OF A VENT PIPE (Rat)
Posted 21 Sep 2022 on HotelsRoom 1421 exhaust fan or vent does not operate and it is soooo dirty. There is no maintenance check on this one for sure. The smell of the room stinks like a rotten rat or a sewage canal from a pipe. Once you open the door, boom, vwalah!
You may get used to it once you are immune to the smell but to those who are allergic, you will suffer. They let us stay in this room because they said there are no rooms available but when we arrived, there are many rooms in the hallway where left open and vacant.
by A verified traveler
Posted 9 Jul 2022 on Hotels
by A verified traveler
Posted 8 Jul 2022
This is hotel hell. The manager was extremely rude. Rooms have paper thin walls or adjoining doors so you can hear everything in the next room. Absolutely terrible.
