Ratings based on 989 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Mar 2024
by A verified traveler
Posted 27 Feb 2024
Great property !
Comment from Hotel Management
5 Mar 2024 by From your Edsa Shangri-La, Manila Family , Hotel Management
Dear Rommel,Thank you for your rating and for your kind words. We are glad you enjoyed your most recent stay and we look forward to welcoming you back on your next visit!
by A verified traveler from Lakewood
Posted 22 Feb 2024
We loved our stay at the EDSA Shangri-la! The staff was incredibly amazing, friendly and accommodating, we felt the Filipino hospitality and the comforts of home. This is indeed an oasis in the middle of the city where you can walk to malls to shop and come back to a restful place. The hotel bakery is incredible the goodies they sell are surprisingly delicious and world-class quality. I couldn't stress enough that EDSA Shangrila is a world class of its own and you will feel the ambience of peace from the moment you stepped in the hotel. We stayed in 3 other hotels during our stay in Manila and we keep saying EDSA Shangila is not to be beat when it comes to customer experience, hospitality and friendliness of the staff. We sure are coming back.
Comment from Hotel Management
23 Feb 2024 by From your Edsa Shangri-La, Manila Family , Hotel Management
Dear Emma,Thank you for your rating and for taking the time to share your feedback. We are glad you enjoyed your most recent visit and we appreciate your kind words specifically highlighting our colleagues' service delivery. We are happy to share your heartwarming comments in our commitment towards ensuring our guests' enhanced experience. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 21 Feb 2024
The staff was stellar!
Comment from Hotel Management
21 Feb 2024 by From your Edsa Shangri-La, Manila Family , Hotel Management
Dear Marylou,Thank you for your rating and for taking the time to share your feedback. We are glad you enjoyed your most recent visit and appreciate your kind words particularly highlighting our colleagues' service delivery. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 17 Feb 2024
Staff are very welcoming
Comment from Hotel Management
19 Feb 2024 by From your Edsa Shangri-La, Manila Family , Hotel Management
Dear Ansonn,Thank you for your rating and for your kind recognition of our colleagues. We are glad you enjoyed your most recent visit and we look forward to welcoming you back again soon!
by A verified traveler
Posted 17 Feb 2024
Excellent service from the staff
Comment from Hotel Management
19 Feb 2024 by From your Edsa Shangri-La, Manila Family , Hotel Management
Dear Lani,Thank you very much for your rating and your kind words. We are happy to share your comments with our team in our commitment towards ensuring our guests' enhanced experience. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 17 Feb 2024
My stay is amazing except for a staff who ramg the bell at 10:30pm asking to change the digi box which I didn't request.
Comment from Hotel Management
19 Feb 2024 by From your Edsa Shangri-La, Manila Family , Hotel Management
Dear BELEN,Thank you for your rating and for taking the time to share your feedback. We are sorry to hear that there were aspects of your stay that fell short of expectations and please be assured that we have communicated your comments accordingly to ensure our guests' enhanced experience. We do hope we would have the opportunity to welcome you back again soon on a future visit!
by A verified traveler
Posted 15 Feb 2024
Comment from Hotel Management
3 Apr 2024 by Your Edsa Shangri-La, Manila Family , Hotel Management
Dear John,Thank you for your rating. We are glad you enjoyed your visit and we look forward to welcoming you back on your next stay.
by A verified traveler
Posted 15 Feb 2024
Excellent staff. They really pamper their guests. Recommendable to other family members & friends
Comment from Hotel Management
19 Feb 2024 by From your Edsa Shangri-La, Manila Family , Hotel Management
Dear Lani,Thank you for your rating and for taking the time to share your feedback. We are glad you enjoyed your most recent visit and appreciate your kind recognition of our colleagues' service delivery. We hope to welcome you and your family again soon on your next visit!
by A verified traveler
Posted 14 Feb 2024
Comment from Hotel Management
16 Feb 2024 by From your Edsa Shangri-La, Manila Family , Hotel Management
Dear Alexander,Thank you for your rating! We are glad you enjoyed your most recent visit and we look forward to welcoming you back on your next stay!
