Ratings based on 976 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Mar 2024
The property is great except the Bed. Theres a hair all over one of the bed .looks like it didnt change at all.i did not complain because i don't want to waste my time.
Comment from Hotel Management
18 Mar 2024 by Hotel General Manager City Garden Suites-Manila, Hotel Management
Dear Mark Spencer,Greetings from City Garden Suites-Manila! Thank you for providing feedback on your recent stay. We're delighted to hear that you found our property great overall. However, we apologize for the cleanliness issue you encountered with one of the beds. This does not reflect our usual standards, and we regret any inconvenience caused. Our housekeeping team strives to maintain the highest standards of cleanliness, and we will address this matter immediately to ensure it does not recur. We understand your reluctance to raise the issue during your stay, but please know that your comfort and satisfaction are our top priorities. If you ever encounter any issues in the future, please don't hesitate to inform us so we can address them promptly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay. Thank you for choosing to stay with us.Sincerely,
by A verified traveler
Posted 16 Mar 2024
The hotel was very nice clean the staff had a great attitude in general. The breakfast was excellent all you can eat!! The only problem was during the night there was quite a bit of noise outside the room in the corridors.
Comment from Hotel Management
16 Mar 2024 by City Garden Suites Hotel General Manager, Hotel Management
Dear Anthony,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Likewise, thank you for mentioning the noise you encountered. Rest assured that we will check where it might came from. It probably a noise made by a group blocked on the same floor as yours. We will consider this blocking set up in the future.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,
by A verified traveler
Posted 16 Mar 2024
Comment from Hotel Management
17 Mar 2024 by City Garden Suites Hotel General Manager, Hotel Management
Dear Fermin,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,
by A verified traveler
Posted 15 Mar 2024
This was a terrible experience.
Comment from Hotel Management
16 Mar 2024 by City Garden Suites Manila-General Manager, Hotel Management
Dear Audra,Greetings from City Garden Suites-Manila! We appreciate your feedback and we're eager to understand your specific concerns to address them effectively. Your rating is important to us, and while we're pleased you took the time to share your experience, more detailed feedback would greatly assist us in making necessary improvements. Please feel free to provide specific details about your concerns. This information will be instrumental in our efforts to enhance our offerings and better cater to our guests' preferences. We value your input and strive to provide a delightful experience. Thank you for choosing our hotel, and we look forward to the opportunity to address your concerns and exceed your expectations in the future.Sincerely,
by A verified traveler
Posted 9 Mar 2024
The food is masarap and budget friendly and the staff is so courteous..
Highly recommended.
Comment from Hotel Management
9 Mar 2024 by City Garden Suites Hotel General Manager, Hotel Management
Dear Angeli,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,
by A verified traveler
Posted 3 Mar 2024
Comment from Hotel Management
25 Mar 2024 by City Garden Suites Hotel General Manager , Hotel Management
Dear Corazon, Greetings from City Garden Suites-Manila!Thank you for your fantastic feedback about your recent stay with us! We are working hard to provide our guests with the best service and facilities. I let my staff know about your appreciation of their service and they also send their thanks and regards to you as well.Again we thank you for staying with us and look forward to welcoming you back soon.Sincerely,
by A verified traveler
Posted 2 Mar 2024
Staff friendliness, clean spacious rooms, breakfast is really good, would stay gain.
Recommend to others
Comment from Hotel Management
2 Mar 2024 by City Garden Suites Hotel General Manager, Hotel Management
Dear Ronald,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,
by A verified traveler
Posted 28 Feb 2024
Comment from Hotel Management
25 Mar 2024 by City Garden Suites Hotel General Manager , Hotel Management
Dear Efren, Greetings from City Garden Suites-Manila!Thank you for your fantastic feedback about your recent stay with us! We are working hard to provide our guests with the best service and facilities. I let my staff know about your appreciation of their service and they also send their thanks and regards to you as well.Again we thank you for staying with us and look forward to welcoming you back soon.Sincerely,
by A verified traveler
Posted 27 Feb 2024
Disappointed there was no complimentary bottled water. As a foreigner, I avoid all water unless it is bottled. Have had bad experience in the past.
Generally a good stay.
Comment from Hotel Management
28 Feb 2024 by Hotel General Manager City Garden Suites-Manila, Hotel Management
Dear Joseph,Greetings from City Garden Suites-Manila! We appreciate your feedback on your recent stay. While we understand your concern about the absence of complimentary bottled water, we want to assure you that our decision to move away from bottled water is a contribution to minimizing waste and promoting sustainability. Our priority is to provide clean and safe drinking water for our guests, and we ensure that the water from the dispenser undergoes regular quality checks to maintain its cleanliness. However, if you still prefer bottled water, it is available from the mini-bar item list at a minimal cost. We apologize for any inconvenience this may have caused and appreciate your understanding. We're pleased to hear that overall, you had a good stay with us, and we hope to welcome you back for another enjoyable experience in the future. If there's anything else we can assist you with, please don't hesitate to let us know. Thank you for choosing to stay with us.Sincerely,
by A verified traveler from Murfreesboro
Posted 26 Feb 2024
Safety and cleanliness and also walking distance to my appointment..
Thank you and well see you again 😀
Hoping I can have voucher soon 🙏
Comment from Hotel Management
27 Feb 2024 by City Garden Suites Hotel General Manager , Hotel Management
Dear Mary Cres, Greetings from City Garden Suites-Manila!Thank you for your fantastic feedback about your recent stay with us! We are working hard to provide our guests with the best service and facilities. I let my staff know about your appreciation of their service and they also send their thanks and regards to you as well.Again we thank you for staying with us and look forward to welcoming you back soon.Sincerely,