Ratings based on 917 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Perfect for what we require
Comment from Hotel Management
30 Apr 2024 by Vanessa Marie Bruselas, Hotel Management
Dear Mr. Graham, Greetings from Ascott Makati! Thank you for sharing your feedback with us. We’re delighted to hear that our hotel met your requirements perfectly. Should you have any further feedback or if there’s anything we can do to enhance your future stays, please feel free to reach out to us. Please know that your satisfaction is our top priority. Looking forward to welcoming you back soon! Sincerely, Vanessa Marie Bruselas Assistant Guest Service Manager Ascott Makati
by A verified traveler
Posted 27 Apr 2024
Very friendly staff and nice accommodations.
Comment from Hotel Management
27 Apr 2024 by Wella, Hotel Management
Dear Ms. Otanes,Greetings from Ascott Makati!Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you find our staff friendly and our rooms meet your expectations. Your comfort and satisfaction are our topmost priorities. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future. Sincerely, Wela MoralesSupervisor, Guest Service
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
27 Apr 2024 by Wella, Hotel Management
Dear Mr. Sicat,Greetings from Ascott Makati!Thank you for your recent stay with us and for taking the time to share your experience with us. We are delighted to receive your 5 out of 5 rating. Your feedback is truly appreciated and we are looking forward to welcoming you back home in Ascott Makati.Sincerely,Wella MoralesSupervisor, Guest Service
by A verified traveler
Posted 18 Apr 2024
Perfect place to stay, from staff friendliness honestly everyone greets you with a smile & a greeting if’s truly amazing. It’s the best breakfast Buffett and it’s right in the mall so your shopping couldn’t be more convenient.The rooms are spacious and quiet I couldn’t ask for a better place to stay we’ll definitely be back
Comment from Hotel Management
18 Apr 2024 by Vanessa Marie Bruselas, Hotel Management
Dear Mr. John, Greetings from Ascott Makati! Thank you for sharing your wonderful review. We’re thrilled to know that you had a perfect stay with us and that our staff’s friendliness and hospitality made a positive impression on you. It’s great to know that you enjoyed our breakfast buffet and found our location convenient for shopping. We’re delighted that you found our rooms spacious and quiet, providing the perfect environment for your stay. We can’t wait to welcome you back for another excellent experience in the future. Sincerely, Vanessa Marie Bruselas Assistant Guest Service Manager Ascott Makati
by A verified traveler
Posted 18 Apr 2024
Shower could have been cleaned better. There was mildew in some of the areas. However, overall experience was great.
Comment from Hotel Management
18 Apr 2024 by Vanessa Marie Bruselas, Hotel Management
Dear Ms. Julie, Greetings from Ascott Makati! Thank you for sharing your feedback with us. We’re delighted to hear that you had a great overall experience during your stay. However, we apologize for any inconvenience caused by the cleanliness of the shower. Rest assured, we will address this with our housekeeping team to ensure that such issues are promptly rectified. We appreciate your valuable feedback as it helps us improve and provide a better experience for our guests. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Sincerely, Vanessa Marie Bruselas Assistant Guest Service Manager Ascott Makati
by A verified traveler from Malibu
Posted 14 Apr 2024
The 3 bedrooms were great
Comment from Hotel Management
15 Apr 2024 by Vanessa Marie Bruselas, Hotel Management
Dear Mr. Herbert, Greetings from Ascott Makati! Thank you for taking the time to share your feedback with us. We’re delighted to hear that you found our 3-bedroom accommodation to your liking. Your satisfaction is our top priority, and we’re glad to know that you enjoyed your overall stay. If there’s anything specific you feel we could improve upon to earn that extra star, please feel free to share your thoughts with us. We’re always looking for ways to enhance the guest experience. We hope to have the opportunity to welcome you back for another great stay in the future. Sincerely, Vanessa Marie Bruselas Assistant Guest Service Manager Ascott Makati
by A verified traveler
Posted 8 Apr 2024
everybody is courteous
Comment from Hotel Management
9 Apr 2024 by Wella, Hotel Management
Dear Ms. Lorna,Greetings from Ascott Makati!Thank you for your recent stay with us and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay and found the courtesy of our staff. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.Should you need further assistance, please do not hesitate to contact us.Best regards,Wella MoralesSupervisor,Guest Service
by A verified traveler
Posted 18 Mar 2024
Great location, great service
Comment from Hotel Management
19 Mar 2024 by Vanessa Marie Bruselas, Hotel Management
Dear Ms. Alma Beth, Greetings from Ascott Makati! Thank you for your positive feedback. We’re thrilled to hear that you enjoyed our great location and excellent service. Your kind words motivate us to continue delivering exceptional experiences to all our guests. We look forward to having the pleasure of hosting you again in the future. Sincerely, Vanessa Marie Bruselas Assistant Guest Service Manager Ascott Makati
by A verified traveler
Posted 14 Mar 2024
Staff are helpful, courteous & polite. Close to shopping, dining. Special mention to our buffet servers, Jake & Kenneth.
Will definitely stay here again & will recommend to friends & family.
Comment from Hotel Management
14 Mar 2024 by Vanessa Marie Bruselas, Hotel Management
Dear Ms. Ester,Greetings from Ascott Makati!Thank you for your kind words. We’re thrilled to hear that our staff, especially Jake and Kenneth, left a positive impression on you with their helpful and courteous service. It’s fantastic to know that you enjoyed our convenient location.We truly appreciate your recommendation and look forward to welcoming you back for another wonderful stay in the future.Sincerely,Vanessa Marie BruselasAssistant Guest Service ManagerAscott Makati
by A verified traveler
Posted 10 Mar 2024
The check in was fast and friendly. The employees are so helpful. The room was clean with a comfortable bed. The sound proof room was great for sleeping. The air conditioning worked great. Shopping and restaurants next door. Wonderful place to stay when visiting Makati.
Comment from Hotel Management
10 Mar 2024 by Vanessa Marie Bruselas, Hotel Management
Dear Mr. William,Greetings from Ascott Makati!Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a wonderful experience during your recent stay.We appreciate your compliments on our fast check-in, helpful staff, clean rooms, and convenient location.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there is anything we can do to make your next visit even more memorable, please don’t hesitate to let us know.Sincerely,Vanessa Marie BruselasAssistant Guest Service ManagerAscott Makati
