Ratings based on 353 Verified Reviews
4.0 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
10 Jun 2024 by General Manager, Hotel Management
Wade, I'm pleased to hear you had a positive experience during your stay. We strive to maintain a high level of service and comfort for our guests. We look forward to hosting you again soon!
by A verified traveler
Posted 8 Jun 2024
Nice room. High Ceilings. Responsive staff.
Comment from Hotel Management
10 Jun 2024 by General Manager, Hotel Management
Paul, I'm delighted to know that you enjoyed your room, with its high ceilings, and that you found our staff to be responsive to your needs. Our team works hard to ensure that every guest has a comfortable and enjoyable stay. We can't wait to welcome you back for another wonderful experience at our resort!
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
4 Jun 2024 by General Manager, Hotel Management
Philip, thanks for your review! I’m glad you enjoyed your stay at The Equinox. With our rich history and charming setting, we always aim to offer a unique Vermont experience. Looking forward to welcoming you back soon!
by A verified traveler
Posted 27 May 2024
We've stayed at the equinox the number of times they had kind of a special rate this weekend so it's hard to resist. Checking was not as easy as it's been in the past for some reason they seem to have some issues with the reservations from Expedia. What is usually a really smooth check-in took about almost 15 minutes to get done. Other than that things have been fine they've had a big wedding here which is quite a blast there's still partying and it's after 10:00 tonight. Shopping and food is always good a lot of restaurants unfortunately over the past few years have kind of closed same thing with some of the outlet stores but it's still a nice area.
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Keith, Thanks for your feedback and for choosing to stay with us again! I'm glad you took advantage of our special rate this weekend. I appreciate your patience during the check-in process; we’ll work on streamlining that, especially with third-party bookings. It’s great to hear you enjoyed the lively wedding atmosphere and the local shopping and dining. Looking forward to hosting you again soon!
by A verified traveler
Posted 8 May 2024
This is an older resort that has made renovations. There was no handicapped parking-working in area. We had to park very far away-by the time we found the right wing-we had to walk another very long hallway to get to room. The heater in room ran constantly but never got warmer than 72 degrees-outside it was in 40s and raining. Granted it might be off season-but very limited choices for dining at the resort. Had to eat off property dinner and breakfast. Definitely got my 5000 steps in from parking lot to room. Floors in room are not level so if you get up in middle of night-you might end up in hallway if you’re not careful. Again, got a deal on the room and maybe there were better accommodations but ours fell short.
Comment from Hotel Management
9 May 2024 by General Manager, Hotel Management
Kathleen, I'm pleased to hear that you appreciate the historical charm of our resort, I understand your frustrations with the parking situation and the room conditions. Your feedback is valuable to us as we continuously strive to enhance our guests' experiences. We'll take note of your comments regarding accessibility and room comfort for future improvements. Thank you for sharing your insights with us, and we hope to have the opportunity to welcome you back for a more seamless stay in the future.
by A verified traveler
Posted 15 Apr 2024
It is just ok.
Comment from Hotel Management
16 Apr 2024 by General Manager, Hotel Management
Thanks for sharing your feedback, Anita. We're glad to hear that you found your stay satisfactory overall. If there are any specific areas where you think we can improve to make your experience better, please feel free to let us know. We're always looking for ways to enhance our guests' experiences. We hope to have the opportunity to welcome you back for an even better stay in the future.
by A verified traveler
Posted 9 Apr 2024
Check-in experience was pretty awful. I waited in a line for more than an hour in order to check-in. Two staff members at reception were working together to check folks in; one person making keys for the rooms, the other for everything else. Also very easy to hear people in the hallways and through the room walls.
Comment from Hotel Management
10 Apr 2024 by General Manager, Hotel Management
Douglas, thanks for sharing your feedback. It's disheartening to hear about your check-in experience, and I apologize for the long wait time. Your insights regarding the staffing and noise levels are noted, and we'll address these issues to enhance our guests' experiences. We strive to provide efficient service, and I regret that we fell short during your visit. If there's anything else you'd like to discuss or if you have further feedback, please don't hesitate to reach out. We value your input and hope to welcome you back for a smoother stay in the future.
by A verified traveler
Posted 8 Apr 2024
No thanks
Comment from Hotel Management
11 Apr 2024 by General Manager, Hotel Management
Thank you for choosing The Equinox! We appreciate you being our guest and hope to welcome you back again soon for another great stay.
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
10 Apr 2024 by General Manager, Hotel Management
Brittany, I'm disheartened to hear about your disappointing experience. Your feedback helps us improve, and I hope you'll give us another chance to provide you with a much better experience in the future.
by A verified traveler
Posted 8 Apr 2024
There was only one person able to check in people when we arrived before the big eclipse; it took over an hour to check in. We were told a worker was sick, but it was disappointing that there was not another staff member able to independently check in people. The hotel did make it up to us when we asked, but it was an unwelcome experience.
Comment from Hotel Management
10 Apr 2024 by General Manager, Hotel Management
Steven, thanks for sharing your experience with us. It's disappointing to hear about the challenges you faced during check-in due to limited staffing. Your feedback is valuable, and we'll take steps to ensure a smoother process in the future. I'm glad we could make things right when you reached out, but I understand it wasn't ideal overall. We appreciate your understanding and hope to welcome you back for a more seamless stay next time. If you'd like to discuss further, feel free to reach out.
