Ratings based on 432 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
The rooms smelled unpleasant, smoky.
We checked out and moved to the DoubleTree downtown.
Comment from Hotel Management
11 Jun 2024 by Sam, Hotel Management
I'm sorry to hear about your experience. We sincerely apologize for any inconvenience caused by the smell in your room. Maintaining a fresh and comfortable environment for our guests is of utmost importance to us. Your feedback is valuable, and we'll address this matter promptly to ensure it doesn't happen again in the future. We hope you enjoyed your stay at the DoubleTree downtown and that it met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out.
by A verified traveler
Posted 3 Jun 2024
Great hotel! Nice clean modern rooms. Would definitely stay here again!
Comment from Hotel Management
7 Jun 2024 by Sam, Hotel Management
We're delighted to hear that you enjoyed your stay with us! Providing clean, modern accommodations is always our priority, and we're thrilled that it met your expectations. We can't wait to welcome you back on your next visit!
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
1 Jun 2024 by Sam, Hotel Management
Thank you for taking the time to leave your feedback. We're glad you chose to stay with us. We apologize if your experience didn't fully meet your expectations. Your input is invaluable to us as we continuously strive to improve. If there are specific areas where we can enhance our services or amenities, we'd greatly appreciate hearing from you. We hope to have the opportunity to welcome you back and provide a better experience in the future.
by A verified traveler
Posted 30 May 2024
Very good
Comment from Hotel Management
31 May 2024 by Sam, Hotel Management
"Thank you for taking the time to leave us such a positive review! We're delighted to hear that you had a very good experience with us. It's our goal to provide exceptional service and create memorable moments for our guests, and we're glad to hear that we succeeded in doing so during your visit. If there's anything specific that stood out to you or any suggestions you have for how we can further improve, we'd love to hear them. Your feedback is invaluable to us as we strive to continuously enhance the quality of our offerings. We hope to have the pleasure of welcoming you back again in the future!"
by A verified traveler
Posted 28 May 2024
Close to the airport and mall conveniently located
Comment from Hotel Management
28 May 2024 by Sam, Hotel Management
Thank you for your review! We're thrilled to hear that you found our location convenient, being close to both the airport and mall. We strive to provide our guests with easy access to nearby amenities and transportation hubs, making their stay as seamless as possible. We hope to welcome you back again soon for another enjoyable experience!
by A verified traveler
Posted 26 May 2024
I love staying at IHG hotels, but this was by far and away the worst of them. I was told my room would be available early. I ended up showing up 40 minutes after check in and the room still wasn’t ready. When I got to the room, there was what looked like the outline of a dirty glass on the bathroom counter. Additionally, the front staff argued with me about an inability to access my IHG rewards account despite me doing this previously at other IHG hotels booked through Expedia. I expressed my frustration and was told I’d get a complimentary breakfast package that I didn’t receive. Also, my internet access code didn’t work, so at 3am I had to walk down to the lobby during which the elevator was flooded with some unknown liquid. The guy was clueless and ultimately had to log me into the staff WiFi because he couldn’t figure it out.
The suite was fine aside from the dirty sink counter, but the staff is really what makes this place terrible. They were not friendly, helpful, and straight up made false claims directly to my face. Truly an awful experience and I would not recommend this hotel to anyone.
Comment from Hotel Management
27 May 2024 by Sam, Hotel Management
Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you had during your recent stay at our IHG hotel. Your feedback is incredibly important to us as we continuously strive to improve our services and guest experience.We regret that your room was not ready upon your arrival, despite being promised an early check-in. Additionally, the cleanliness issues you encountered in your room are unacceptable and do not meet the high standards we aim to uphold. Rest assured; we will address these concerns with our housekeeping team to ensure such oversights are not repeated in the future.
by A verified traveler
Posted 26 May 2024
Neg: lingering old tobacco smell in room
Pos: everything else! Flex room and the pool were pluses with a kid. Great deal on breakfast - $30 worth of freshly cooked food for $16. Staff was awesome.
Comment from Hotel Management
26 May 2024 by Sam, Hotel Management
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed many aspects of your stay, including our flexible room options, the pool facilities, and the great deal on breakfast. It's fantastic to know that you found our staff to be awesome - they work hard to ensure our guests have a wonderful experience.We sincerely apologize for any inconvenience caused by the lingering old tobacco smell in your room. Please know that we take such feedback seriously and will take immediate steps to address this issue to ensure a more pleasant experience for our future guests.
by A verified traveler
Posted 26 May 2024
Food and drinks available in the hotel and close to the hotel. Indoor pool. Staff friendly.
Comment from Hotel Management
26 May 2024 by Sam, Hotel Management
Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed the availability of food and drinks both within and near the hotel. Our team works hard to provide convenient options for our guests, and we're pleased that you found them satisfactory.It's wonderful to know that you also appreciated our indoor pool facilities. We strive to offer amenities that cater to our guests' relaxation and enjoyment during their stay.
by A verified traveler
Posted 24 May 2024
Staff was friendly and knowledgeable.
Comment from Hotel Management
24 May 2024 by Sam, Hotel Management
Thank you for taking the time to share your experience! We're thrilled to hear that our staff's friendliness and knowledge contributed positively to your stay. Providing exceptional service is a top priority for us, and we're glad to see that reflected in your feedback. We'll be sure to pass along your kind words to our team. We look forward to welcoming you back soon!
by A verified traveler
Posted 24 May 2024
We were in town for an event and needed a convenient overnight stay. It was affordable and served our purpose.
Comment from Hotel Management
24 May 2024 by Sam, Hotel Management
Thank you for your feedback! We're delighted to hear that our accommodations met your needs during your stay for the event. We aim to provide convenience and affordability for our guests, and we're glad we could deliver on that for you. If you have any further comments or suggestions, please feel free to share. We appreciate your business and hope to welcome you back in the future!
