Ratings based on 165 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
22 May 2024 by Prilly Kilis, Hotel Management
Dear Siu Tjing Tammy,We are very grateful for your comments regarding your visit to Novotel Manado Golf Resort & Convention Center. It is a pleasure for us to receive positive feedback.We will share your comments with our team. We are confident that this feedback will be motivating for all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one.Best regards,Prilly KilisAssistant Front Office Manager
by A verified traveler
Posted 19 Apr 2024
Closer to airport than most. Good wireless WiFi in rooms. Front desk staff especially helpful.
Comment from Hotel Management
24 Apr 2024 by Prilly Kilis, Hotel Management
Dear margaret ,We are very grateful for your comments regarding your visit at Novotel Manado. It is a pleasure for us to receive positive feedback.We will share your comments with our team. We are confident that this feedback will be motivating for all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one.Best regards,Prilly KilisAssistant Front Office Manager
by A verified traveler from Walnut Creek
Posted 4 Nov 2023
We stayed at Novotel for 2 weeks. We wanted to relax and recoup after a tiring birding and wildlife trip.
It was a wonderful stay and we were glad we chose to stay here.They gave us a quiet room and went out of their way to make us comfortable.
The kitchen staff, big shout out to Anita and team customized our meals since I was vegetarian with so many diet restrictions.
Am really appreciative of this gesture.
Siti, Emma, and her team at the front office are amazing & super helpful.
I don't know the names to thank them personally, so here's a big Thankyou to all the smiling faces and helpful folks who made our stay very comfortable.
Comment from Hotel Management
21 Feb 2024 by Novan Wurangian, Hotel Management
Dear Sunil Kumar,We are very grateful for your comments regarding your visit to Novotel Manado Golf Resort & Convention Center. It is a pleasure for us to receive positive feedback.We will share your comments with our team. We are confident that this feedback will be motivating for all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one.Best Regards,Novan WurangianFront Office Manager
by A verified traveler
Posted 5 May 2023 on Hotels
Comment from Hotel Management
18 Jun 2023 by A. Whisnu Wijaya, Hotel Management
Dear Leonard,We very much appreciate your comments regarding your stay at the Novotel Manado Golf Resort & Convention Center.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,A. Whisnu WijayaGeneral Manager
by A verified traveler
Posted 9 Mar 2023
Staff are lovely and helpful
Comment from Hotel Management
18 Jun 2023 by A. Whisnu Wijaya, Hotel Management
Dear Jonathan,We very much appreciate your comments regarding your stay at the Novotel Manado Golf Resort & Convention Center.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,A. Whisnu WijayaGeneral Manager
by A verified traveler
Posted 1 Jan 2023
dissapointing
Comment from Hotel Management
18 Jun 2023 by A. Whisnu Wijaya, Hotel Management
Dear Herman Josef,Thank you for taking your time to tell us about your experience at the Novotel Manado Golf Resort & Convention Center. We're sorry that your experience did not meet your expectations; please allow us to convey our sincere apologies.At Novotel, we strive to provide better service to every guest; therefore, your feedback is very important to us. We can assure you that we have taken action to address and prevent the problem from recurring in the future.We thank you for sharing your concerns with us and we hope that you will give us the opportunity to serve you better in the near future.Best regards,A. Whisnu WijayaGeneral Manager
by A verified traveler
Posted 29 Dec 2022 on Orbitz
Very nice area. Close to the airporrt
Comment from Hotel Management
18 Jun 2023 by A. Whisnu Wijaya, Hotel Management
Dear umbu,We very much appreciate your comments regarding your visit to the Novotel Manado Golf Resort & Convention Center. It is great for us to receive positive feedback/feedback.We will share your comments with our team. We are sure that this feedback will serve as a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one.Best regards,A. Whisnu WijayaGeneral Manager
by A verified traveler
Bring your own Starlink satellite receiver
Posted 27 Nov 2022 on HotelsIf you don't use wifi in your life then this is the perfect place for you! I ended up walking to a coffee shop to get wifi connection and sat for a few hours working, was really happy to be leaving this hotel. just stay in Mando Four Seasons and if you want to play golf it's only a 15 min drive to the golf course, the ground was very wet on the course, bring your wellies.
by A verified traveler
Posted 3 Nov 2022
by A verified traveler from Vancouver
Posted 25 Sep 2022
