Ratings based on 126 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
to slow and a lot insidde hotel broke
sc no good, room service too
Comment from Hotel Management
21 May 2024 by Four Points by Sheraton Manado, Hotel Management
Dear Mrs. Anggryani,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure what you experience during your stay with us is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.Sincerely,SyamsuryadiGeneral ManagerFour Points by Sheraton Manadosyamsuryadi.syamsuryadi@marriott.com+62 811 4199 455
by A verified traveler
Posted 11 May 2024
service to slow, dirty, ac not work
by A verified traveler
Posted 5 Mar 2024 on Hotels
by A verified traveler from Union
Posted 21 Feb 2024
Hotel staff are very professional and accommodating.
Comment from Hotel Management
22 Feb 2024 by Four Points by Sheraton Manado, Hotel Management
Dear Jose Jeffrey,Thank you for staying with Four Points by Sheraton Manado and thank you for your pleasant review!It has always been a pleasure to know our guests had a delightful experience when staying with us. We are thrilled that the service performance of our team has made your stay becoming special. Since we are highly committed to ensure the exceptional experience for the guests, thus, your feedback has been forwarded to our team to continually improve. We all look forward to the pleasure of welcoming you back soon!Sincerely,SyamsuryadiGeneral Manager
by A verified traveler
Posted 3 Jan 2024 on Hotels
by A verified traveler
Posted 16 Dec 2023
by A verified traveler
Posted 11 Dec 2023 on Hotels
by A verified traveler
Posted 25 Oct 2023
I come back stay over there next my vacation🙏🙏🙏
by A verified traveler
Posted 5 Oct 2023 on Hotels
by A verified traveler
Posted 29 Aug 2023 on Hotels
