Ratings based on 23 Verified Reviews
3.5 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Mar 2024
This is the best Best Western that we have been to in a long time. The corner sea view room was so nice. The staff were very attentive, kind and helpful.
Comment from Hotel Management
18 Mar 2024 by Adith Raharjo - General Manager, Hotel Management
Dear Valued Guest Warmest Greetings From Best Western The Lagoon Hotel!First of all, I appreciate your positive feedback about our hotel.I also would like to thank you for highlighting some of your observations. Your positive words about our facilities and service are highly appreciated. Thank you for sharing them with us. It will motivate us to optimize our focus to ensure memorable moments and personal service in our hotel.All the best and hope to see you soon again! Best Regards,
by A verified traveler
Posted 3 Sep 2022 on Hotels
by A verified traveler
Posted 29 May 2021 on Hotels
by A verified traveler
Meh
Posted 28 Sep 2020 on HotelsCold food, clogged shower drain, leaking bathroom sink...staff is very nice though
Comment from Hotel Management
18 Nov 2020 by Jemmy, Hotel Management
Dear Brian,
Warmest Greetings from Best Western The Lagoon Hotel!
Thank you very much for your thorough review of our hotel and the experience you had as our guest. I would like you to know that we take each point that you've made very seriously. Thank you for bringing this important issue to our attention and I'm sorry that we have missed to fully convince you with our passion for personalized and warm service as well as value you as our guest. I hope you will give us another chance in the future. Thank you.
Best Regards,
Jemmy Budihartono
Executive Assistant Manager
by A verified traveler
Posted 6 Jan 2020
It has a pristine view.Thr entire Manado Bay ij front.
Behind you see the highlands Koha,Warembungan,Tomohon.
Convenient next to Seafood stalls and Bak kut teh.
Pharmacy nearby.Carrefour supermart next door.
Very good security.
BUT....
The elevators are a disaster!
Have to wait 10minutes sometimes because external guests who attend events in the hotel jam up the lift..
Next
Breakfast is ok at the Level 2 restaurant
BUT
Do not eat any other meals in the hotel resto.
It takes on average 55-60 mins for your meal to be served.
Next
When there are external events the dining area is shared with the external guests..
Its noisy and no privacy.
They should segregate.
Overall staff service very nice and do go the extra mile to help you.
If they can fix the elevator and meal waiting times it would be the best accomodation in Manado by far.
Regarda.
Comment from Hotel Management
4 Feb 2020 by Jemmy Budihartono (General Manager in charge), Hotel Management
Dear GGD,
Warmest Greetings from Best Western The Lagoon Hotel!
Thank you for taking the time and sharing your experience. We love to read that you enjoyed the location. However, I sincerely apologized that our foor and beverages service did not meet your expectations. Your feedback is very valuable to us as we work to be better each and everyday. I hope to welcome you back in the future. Thank you.
by A verified traveler from Florida
Posted 19 Sep 2019
Location, room, staff, clean, good and varities breakfast menu.
Comment from Hotel Management
4 Feb 2020 by Jemmy Budihartono (General Manager in charge), Hotel Management
Dear Valued Guest,
Warmest Greetings From Best Western Then Lagoon Hotel!
Thank you very much for your candid review of your recent stay at our Hotel.
We love to read that you enjoyed the location.
Your feedback is very valuable to us as we work to be better each and every day. We would be honored to have you return to our hotel in the future.
by A verified traveler from Bali
Posted 22 Jul 2019
a nice place to stay in Manado, location is legit and nearby shopping malls. staffs were helpful too!
Comment from Hotel Management
4 Feb 2020 by Jemmy Budihartono (General Manager in charge), Hotel Management
Dear Restutaurina,
Warmest Greetings From Best Western The Lagoon Hotel!
Thank you for taking time and sharing your experience.
We love to read that you enjoyed the location and thank you for praising our staff's service. We are looking forward to welcome you again in the future.
by A verified traveler from Chicago, IL
Posted 10 Jun 2019
Just need an additional luggage rack for room or drawers
Comment from Hotel Management
4 Mar 2020 by Jemmy Budihartono (General Manager In Charge), Hotel Management
Dear Valued Guest, Warmest Greetings from Best Western The Lagoon Hotel! Thank you very much for your thorough review of our hotel. I would like you to know that we take each point that you've made very seriously. Thank you for bringing this important issue to our attention and I hope to welcome you back in the future. Thank you.
by A verified traveler
Good View But Unclean
Posted 25 Apr 2018 on HotelsThe view was good because you can see the city and sea view at the same time. However the room was not so clean. So many dust on the table. Under the bed, so many dust. It's not mopped for long time.
Comment from Hotel Management
4 Mar 2020 by Jemmy Budihartono (General Manager In Charge), Hotel Management
Dear Valued Guest, Warmest Greetings from Best Western The Lagoon Hotel! Many thanks for staying with us at Best Western The Lagoon Hotel. We are very sorry for some of the unfortunate events that happened during your stay. We certainly will review the mentioned points carefully. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guest. I hope you will give us another chance in the future.
Recommended
for Personal Eventby A verified traveler
Good hotel. Need more elevators.
Posted 8 Apr 2018 on HotelsNice comdo-hotel for the money. Free continental breakfast was amazing. Lots of food choices. My room was very clean and service was excellent. Facilities are great too. Location of the hotel was okay. Imly has 2 elevators that make you wait up to 5 mins.
Comment from Hotel Management
4 Mar 2020 by Jemmy Budihartono (General Manager In Charge), Hotel Management
Dear Gregorio, Warmest Greetings From Best Western Then Lagoon Hotel! First of all I appreciate your positive feedback about our hotel. I also would like to thank you for highlighting some of your observations.
Your positive words about our Hotel and Service are highly appreciated. Thank you for sharing them with us. It will motivate us to optimize our focus to ensure memorable moments and personal service in our Hotel. All the best and hope to see you soon again!
