Ratings based on 37 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
Amazing spa facilities
Comment from Hotel Management
17 May 2024 by Mari Carmen Benítez - Guest Experience Manager, Hotel Management
Dearest Mr. Tom,Many greetings from El Vicenç!I'm glad to hear that you enjoyed the spa facilities! It's always great to relax and unwind in a tranquil environment. If you have any specific highlights or experiences you'd like to share, feel free to let me know.Your feedback is valuable in helping us continue to provide exceptional service.Receive our warmest regards,
by A verified traveler
Posted 24 Apr 2024
Really nice stay
Comment from Hotel Management
25 Apr 2024 by Mari Carmen Benítez - Guest Experience Manager, Hotel Management
Dearest Mrs. Tessa,We are so happy that we have met your expectations during your stay with us. We are delighted to know how much you have enjoyed your vacation in the magical North of the island.It would be amazing if you would give us the opportunity to welcome you back.Receive our best regards,
by A verified traveler
Posted 16 Apr 2024
Amazing!
Comment from Hotel Management
16 Apr 2024 by Mari Carmen Benítez - Guest Experience Manager, Hotel Management
Dear Mrs. Maidevis,Thank you for your review!We're delighted to hear that you found our establishment amazing. It has been wonderful hosting you in our hotel and have had the opportunity to hear your lovely feedback in person.It would be an honor to welcome you back in the very near future.Receive our warmest regards,
by A verified traveler
Posted 29 Mar 2024
Beautiful hotel in a gorgeous area. Cala sant vincenc is a beautiful little town with 2 lovely beaches. The hotel is in a wonderful position to enjoy the views. The hotel has a lovely roof top are and one of the nicest spa areas I’ve been to. Hotel is quiet at the moment so don’t know how it would be in peak season but it is perfect for an early getaway!
Comment from Hotel Management
30 Mar 2024 by Mari Carmen Benítez - Guest Experience Manager, Hotel Management
Dearest Mrs. Carolyn,What an amazing feedback!Firstly, we would like to thank you for your wonderful words regarding our idyllic location, the wonderful views, the SPA and our lovely Rooftop.We are more than happy to know that your stay was 5/5 and that the experience was outstanding.We are delighted to welcome you back next 1st of April!Rest assured we will make you feel at home once again and of course, you will feel loved and cared for the entire team.Please, receive our warmest regards,
by A verified traveler
Posted 9 Sep 2023 on Hotels
Let me preface by saying, I am fortunate to stay at multiple 5 star hotels globally.
This Hotel is brand new with a gorgeous view. It had so much potential but, the staff needs guidance.
Breakfast selection is mediocre with unattentive staff, lack of concierge service, and mediocre food.
Comment from Hotel Management
10 Sep 2023 by Mari Carmen Benítez - Guest Experience Manager, Hotel Management
Dearest Mr. Yi,Thank you so much for sharing your experience after your recent stay in El Vicenç.First of all, it is a pleasure to read that the location and the views from our property are positively valued from you. We are very sorry that the breakfast did not meet your expectations, as well as the quality of the food. We would like to share with you that we offer products of the highest quality, taking into account the authentic Mallorcan product and its proximity. The truth is that our breakfast buffet has a wide variety of products, in addition, we offer you the possibility of complementing the cold dishes with hot dishes made to order to be enjoyed fresh from the kitchen.Of course, we will take into considerations your suggestion as our main purpose is create a complete and wonderful experience for our guests.It will be a true pleasure to welcome you again in El Vicenç and and make this time your stay 10/10. Best regards,
by A verified traveler
Posted 4 Sep 2023
Was just ok, not much to do in the area . Pool service was not good at all , waitress was not friendly …
Breakfast we’re great but again service could be better for a hotel with these rates !
Overall I expected better service for the rate I payed ! Stayed in many hotels in the past that offered a better experience, will not return !!
Comment from Hotel Management
5 Sep 2023 by Mari Carmen Benítez - Guest Experience Manager, Hotel Management
Dear Mr. Vincenzo,First of all, we would like to that thank you for sharing your experience after your stay with us. These kind of honest comments based on your feelings are what help us to continue improving day after day.We want to apologize for not meeting the standards in terms of service on our Rooftop. Of course, we take these words very seriously so rest assured that we will take action so that our guests' experience is not harmed. Our main purporse is to create an unforgettable experience for you, our guests, and we are really sorry that the service offered at the pool was not what you deserve.Honestly, it would be a true honor to welcome you again in the future if you decide to return to our hotel and to be able to provide you with a 10/10 experience that exceeds all your expectations.Please receive our best regards from the charming Cala Sant Vicenç,
by A verified traveler
Posted 8 Aug 2023
Lovely property ideal for our short stay
Comment from Hotel Management
8 Aug 2023 by Mari Carmen Benítez - Guest Experience Manager, Hotel Management
Dearest Mrs. Philippa,Greetings from the North of Mallorca!We would like to thank you for reviewing your recent stay in our magical property.Our main premise is to create beautiful memories and experiences for all of you and in this case, despite having been a short stay, we have succeeded.We wish that this stay remains forever in your heart. Best regards,
by A verified traveler
Posted 3 Aug 2023
Comment from Hotel Management
25 Aug 2023 by Mari Carmen Benítez - Guest Experience Manager, Hotel Management
Estimado Sr. David,Es todo un honor para El Vicenç conocer de primera mano que su estancia ha sido de 5/5.Le agradecemos enormemente que haya tomado la decisión de compartir su experiencia con nosotros y por supuesto, estaremos encantados de recibirle de nuevo en nuestra propiedad en un futuro próximo.Deseamos que esta experiencia en el mágico Norte de la isla de Mallorca quede siempre guardada en su corazón.Saludos cordiales,
by A verified traveler
Posted 1 Aug 2023
Amazing hotel! We had the most wonderful stay, all the facilities are great, the staff are all brilliant. Food in the restaurants are lovely. Highly recommend booking a room with a balcony if you can. We are already looking to come back!
Comment from Hotel Management
4 Aug 2023 by Mari Carmen Benítez - Guest Experience Manager, Hotel Management
Dearest Mrs. Beth,Firstly, we would like to thank you very much for sharing your feedback. We are delighted to receive your kind comments and knowing you were extremely satisfied with the hotel, the gastronomy we offer and the facilities. Of course, it is a real honor to read that our amazing staff were highly valued by you.It is an absolute pleasure to know that you loved to have a balcony in your room as you took advantage of it.Thank you for finding time to write this review and we sincerely hope we will see you soon again in the magical El Vicenç de la Mar.Kind regards,
by A verified traveler
Posted 1 Aug 2023
Comment from Hotel Management
4 Aug 2023 by Mari Carmen Benítez - Guest Experience Manager, Hotel Management
Dearest Mr. Tarek,Many thanks for your review in regards to your recent stay at our magical El Vicenç de la Mar. It is such a pleasure to read that your experience has been 5/5. We would be honored to welcome you again in the future and make you feel at home.Best regards from the wonderful North of the island,
