Ratings based on 57 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
The property was very nicely decorated in a modern style. Fresh and upscale. The location is close to the Cathedral but is awkward to get to by car, and parking is a few blocks away. Otherwise, it was very nice.
Comment from Hotel Management
22 May 2024 by Jesús, Hotel Management
Thank you very much for your kind revieq Mr Michael.We hope to see you again in our historic property.Warm regards,
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
8 May 2024 by Jesús, Hotel Management
Thank you for staying here! Your feedback is very important to us.
by A verified traveler
Posted 20 Feb 2024 on Orbitz
While bouncing around Spain my wife & I spent a few days at this nice hotel. The staff is very friendly and the property is clean and modern. They have a coffee bar and seating area on the ground floor; a great way to start your day with and espresso. The hotel is centrally located, minuets away from central shopping and restaurants.
Comment from Hotel Management
21 Feb 2024 by Dear Wardell, Hotel Management
Thank you for taking the time to share your experiences with us. I am very happy to know that our staff made your stay enjoyable.We look forward to seeing you again!
by A verified traveler
Posted 8 Dec 2023
Absolutely fantastic hotel. Thee staff are super friendly, the rooms are immaculate and its an easy walk to the sights of Palma
Comment from Hotel Management
11 Dec 2023 by Paula, Hotel Management
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.
by A verified traveler
Posted 8 Dec 2023
The hotel is in a quiet residential area, walkable distance to the Palma city center and lots of restaurants bars as well as shops. The rooms are super clean and comfortable. The staff is fluent in both Spanish and English. We were visiting from NYC, and had rented a car which would require parking. The hotel is in the old town area where non residential cars were restricted, and when asked the hotel staff gave me a very detailed explanation of where to park my car and they helped me obtain a temporary pass as well as discounted parking rates.
Comment from Hotel Management
11 Dec 2023 by Paula, Hotel Management
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.
by A verified traveler
Posted 29 Oct 2023 on Hotels
Comment from Hotel Management
4 Nov 2023 by Paula., Hotel Management
Thank you so much for your review. We are happy to hear you had a wonderful stay at our hotel.Kind regards.
by A verified traveler
Posted 6 Oct 2023
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Comment from Hotel Management
8 Oct 2023 by Reception, Hotel Management
Dear Ms. Strong,thank you very much for your review. We are happy to know that everything was perfect during your stay. We hope to see you again in the future.Kind regards
by A verified traveler
Posted 6 Sep 2023
the staff cleaned my room but didn't re-supply the coffee so I had to go downstaris and bring some for the morning. not a bid deal but I had already changed to my PJ and ready for bed when I noticed I had no coffee for the morning..
Comment from Hotel Management
8 Sep 2023 by Reception, Hotel Management
Dear Mehraeen,we are sorry to know that you expected a re-supply which didn't happen. After the check-in free courtesy capsules and tea bags, the next are not free and we let the guest decide if they want a re-supply.In addition, we can serve the extra capsules to the room at any time, as well as all the other room equipment as towels, tissues, soap, etc.Kind regards
by A verified traveler
Posted 6 Sep 2023
What a Five Star All Star Hall of Fame Team. We were served by Natalia, Jennifer & Toni twice!! Though we did not work with Elena & Paula but we’re advised by Toni they’re skill set is equal. First impression a perfect ten. We have stayed at over 10 hotels on our trip & within 5 minutes my wife said this was her favorite! Well designed and modern. Had everything she required from hand & body lotion to a Magnifying Mirror. Exceptional clean and perfect location. If you can’t sleep you can get a glass of wine or beer at 3:30 in the morning. There is a reason they have great reviews. Now we know!
Comment from Hotel Management
7 Sep 2023 by Reception, Hotel Management
Dear Ken,on behalf of the team we really appreciate such good words. We are happy to see that we are doing a good job and we will keep working hard to meet the expectations of all of our guests.We hope to see you again in the future.Best regards
by A verified traveler
Posted 5 Sep 2023 on Hotels
The location of this hotel was PERFECT! 5 minutes walking to the cathedral right in old town. The breakfast was not great. And not everything was included. All the "good" breakfast items were at an additional cost. Also, we had a standard room and added our daughter to the room not realizing how small the room is - there was basically no room to move around. But the room was very modern and beautiful.
Comment from Hotel Management
5 Sep 2023 by Reception, Hotel Management
Dear Katarzyna,thank you very much for your review. We will work hard to improve the self service buffet for the breakfast. We believe that the brunch menu is a separate service where a special service, presentation and top quality is served and that's why it implies an extra cost (at 50% if you have the breakfast included)best regards
