Ratings based on 987 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Mar 2024
by A verified traveler
Posted 16 Mar 2024
Walking distance to Jonker Street. Easy to get Grab. Limited shopping and dining options at mall besides hotel.
by A verified traveler
Posted 15 Mar 2024
Nice hotel
by A verified traveler
Posted 15 Mar 2024
Good
by A verified traveler
Posted 13 Mar 2024
excellent
by A verified traveler
Posted 11 Mar 2024
The staff is polite and helpful but the carpet of the room have a smell
by A verified traveler
Posted 11 Mar 2024
The air conditioning did not have proper filtering and smells of sewage
by A verified traveler
Posted 7 Mar 2024
Good location because that’s where the bus stops. Near all the tourist places and commercial area. Good buffet breakfast options. However, for a supposed 5-star hotel, we were expecting more. For example there’s no hair conditioner and they just provided tiny bottles of shampoo and body wash. There is no bath mat in the toilet, you have to walk on the bare toilet and shower floor. Cups, toiletries, slippers, and towels came in 2 sets eventhough we indicated 3 guests during booking. There were no robes provided, which would have been good if you wanna go to the pool. Coffee was Nescafe instant coffee. Local coffee would have been good. Check in was painfully slow.
by A verified traveler
Posted 5 Mar 2024
Friendly and helpful staff, great location and good view from our suite in 20 floor. Got an invitation to premier lounge which wan very nice
by A verified traveler
Posted 26 Feb 2024
