Ratings based on 958 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
Wonderful stay
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
31 May 2024 by Hotel Management team, Hotel Management
Dear Nassem, Your comfort and satisfaction are our number one priority. If anything, specific has happened, please do not hesitate to contact us on a private message so we can follow up. Looking forward to seeing you soon.
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
31 May 2024 by Hotel Management team, Hotel Management
Dear guest, Your comfort and satisfaction are our number one priority. If anything, specific has happened, please do not hesitate to contact us in a private message so we can follow up. Looking forward to seeing you soon.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by Hotel Management Team, Hotel Management
Dear Sophia, Thank you for your awesome feedback. Thrilled that we were able to provide you with a revitalizing escape through our Swiss Services. Can’t wait to serve you again soon.
by A verified traveler
Posted 24 May 2024
Service is slow. Checkin was 4pm, we arrived at 5pm and still had to wait for another 2 hours to get our room.
Room was not in best condition. Bathroom sink had a leak. We asked to change to another room and paid for an upgraded room to get the full view. When we moved to the new room, we discovered that the air conditioning sensor was not working. We spent the first night in a freezing cold room trying to adjust the temperature to the highest temperature thinking it will work.
Over all rating is three because of the location. Otherwise, this hotel based on its condition and service is surely a one star
Comment from Hotel Management
25 May 2024 by Hotel Management team, Hotel Management
Dear guest, may Allah accept your good deeds. Because your peace of mind is our number one priority, we do appreciate your feedback regarding our location. We would like to assure you that your concerns about service, check-in process, rooms, bathroom maintenance and air conditioner maintenance have been sent immediately to the concerned department. We always strive to maintain our highest standards of service, and promise to exceed your expectations on your next visit.
by A verified traveler
Posted 23 May 2024
Wifi was weak and interrupted
Comment from Hotel Management
23 May 2024 by Hotel Management Team, Hotel Management
Dear Saad, thank you for your feedback, we are always honored to welcome you at Swissotel Makkah, we take your comment about internet service into our consideration to improve our services, waiting to serve you again soon.
by A verified traveler from Laurel
Posted 20 May 2024
Close to haram
Comment from Hotel Management
21 May 2024 by Hotel Management Team, Hotel Management
Dear Mohammed, thank you for your positive feedback towards our location that directly faces the holy Kaaba. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.
by A verified traveler from Frisco
Posted 20 May 2024
Very friendly staff.
Comment from Hotel Management
21 May 2024 by Hotel Management Team, Hotel Management
Dear Asad, may Allah accept your good deeds. We are beyond happy with your positive feedback about staff service and glad that our Swiss Service has met your satisfaction. We are waiting to serve you again soon.
by A verified traveler
Posted 20 May 2024
Close proximity to Mosque. It has inside path to
Mall. But bathrooms are not in good conditions. They charge for milk for tea or coffee in the room
Comment from Hotel Management
20 May 2024 by Hotel Management Team, Hotel Management
Dear Muhammad, we are grateful for your kind feedback towards our location, it warms our hearts. Regarding your notes about bathroom and room service, we have forwarded your feedback to the concerned departments as we continuously work to provide excellent service. We look forward to welcoming you again soon.
by A verified traveler
Posted 19 May 2024
The Luxouries of the hotel The priviledge to stay in TheTower Clock.
Comment from Hotel Management
20 May 2024 by Hotel Management Team, Hotel Management
Dear Sharmeen, we can assure you that all our hotel staff enjoyed serving as much as you enjoyed your stay. Our main goal is to provide you with a revitalizing escape so you can get a Swiss Vitality experience that satisfies your needs, can’t wait to welcome you again soon.
