Ratings based on 980 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
Very near to haram but elevator must be long wait
Comment from Hotel Management
30 May 2024 by Hotel management team, Hotel Management
Dear Mr. Hasan,Thank you for taking the time to share your feedback regarding our location that close to Masjid Al Haram and the Holy Kaaba in the heart of Makkah. On the other hand, your concerns regarding elevators have been taken into consideration, and rest assured that our team is working on it.We hope to have the opportunity to serve you again soon.Best regards,Pullman Zamzam Makkah Hotel.
by A verified traveler
Posted 27 May 2024
Excellent
Comment from Hotel Management
28 May 2024 by Hotel management team, Hotel Management
Dear Ms. Ola,Thank you for choosing Pullman Zamzam Makkah Hotel. We are delighted to learn that you have enjoyed your stay, and we look forward to welcoming you again very soon.Sincerely,Pullman Zamzam Makkah Hotel.
by A verified traveler
Posted 17 May 2024
Close to the haram
Comment from Hotel Management
20 May 2024 by Hotel Management, Hotel Management
Dear Ms. Hodan,Thank you for taking the time to share your feedback regarding our location which is close to Masjid Al Haram and the Holy Kaaba in the heart of Makkah. Your satisfaction is our number one priority. If anything, specific has happened, please do not hesitate to contact us in a private message to discuss this further.Looking forward to hearing back from you.Best regards,Pullman Zamzam Makkah Hotel.
by A verified traveler
Posted 17 May 2024
We were 3 people but we only get 1 towel , 1 super small shampoo, 1 super small conditioner , small portion of tissue and 0 toothbrushes
And this for 2 days which is really inconvenient
Comment from Hotel Management
17 May 2024 by Hotel management team, Hotel Management
Dear Mr. Omaru,Your situation is far from our usual high standards, given that our guests' satisfaction is our top priority. Let us assure you that the departments concerned have been informed about your feedback regarding room amenities, and we will do our best to take your feedback into action and promise to meet your expectations on your next visit.Best regards,Pullman Zamzam Makkah Hotel.
by A verified traveler from League City
Posted 15 May 2024
I have stayed here before and it was in a much better condition. The rooms have a stinky smell, as if they were flooded.
The room was supposes to have a partial Haram view, but it had a partial view to the outside of the masjid not the Kabah. They charge more for that but it is not what I expected. In my previous stay tbe partial Haram view room saw the Kabah.
Comment from Hotel Management
16 May 2024 by Hotel management team, Hotel Management
Dear Mr. Ahmed,Your situation is far from our usual high standards, given that our guests' satisfaction is our top priority. Let us assure you that the departments concerned have been informed about your feedback regarding room view and cleanliness, and we will do our best to take your feedback into action and promise to meet your expectations on your next visit.Best regards,Pullman Zamzam Makkah Hotel.
by A verified traveler
Posted 10 May 2024
The best place to stay in Makkah, insh’Allah I will recommend to all my friends and family.
You must add breakfast in Restaurant Al-Zahra.
Comment from Hotel Management
12 May 2024 by Hotel management team, Hotel Management
Dear Mr. Sidiq, Thank you for the perfect rating. Our goal is to provide our guests with the best service and atmosphere. Regarding the breakfast, let us assure you that your feedback has been delivered to the concerned department to take all the required action.We look forward to welcoming you again soon for an amazing new experience.Sincerely,Pullman Zamzam Makkah Hotel
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
9 May 2024 by Hotel Management, Hotel Management
Dear Mr. Warsame, Thank you for sharing your experience. The fact that you choose Pullman Zamzam Makkah Hotel, is an honor to us.We always do our best to maintain our highest standards of service and promise to exceed your expectations on your next visit.Sincerely,Pullman Zamzam Makkah Hotel.
by A verified traveler
Posted 5 May 2024
The moment we walked into our Kaaba view suite, we smelled mold and mildew and the air felt moist. The furniture was worn down and quite used with poor up keep. They provided a small kitchen but told us the stove wasn't working and refused to provide a microwave even though their branch in Madinah gave us a microwave. Their solution to all the issues was telling us that the hotel will be renovated completely after Hajj. Will never stay here again and will tell others not to. Their branch in Madinah was great thus we were shocked at the poor quality of the Makkah site. Very disappointed. The only plus point was the Kaaba view alhumdulillah.
Comment from Hotel Management
6 May 2024 by Mustafa SENDI, Hotel Management
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger
by A verified traveler
Posted 4 May 2024
Excellent location, Haram view and City view. However, the some aspect of the facility is getting old, is time to get some upgrade done, especially the toilets.
Comment from Hotel Management
6 May 2024 by Mustafa SENDI, Hotel Management
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
6 May 2024 by Mustafa SENDI, Hotel Management
Dear Guest. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback.We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman.Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa SENDIGuest Experience Manger
