Ratings based on 994 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
by A verified traveler
Posted 23 Mar 2024
Beautiful hotel close to everything but quiet and refined!
Comment from Hotel Management
25 Mar 2024 by María Fdez. de Valderrama
Voice of Customer Coord, Hotel Management
Dear Ms. Susan, Greetings from Hotel Fénix, a Gran Meliá Hotel! We thank you for sharing this feedback on your recent stay.We're delighted to hear that the tranquility and sophistication of our hotel contributed to your splendid stay. Your appreciation for the impeccable cleanliness and the condition of our hotel is a testament to our staff's dedication to a life well-lived. It pleases us immensely that you found our service to be of the highest standard, reflecting our commitment to an exceptional experience. The richness of the room amenities you enjoyed is part of our promise to provide a modern expression of Spanish culture and hospitality. While it seems all aspects of your stay were positive, should any guest have specific preferences or needs, we are always eager to listen and ensure their comfort with our intuitive personal service.We look forward to welcoming you back. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator
by A verified traveler
Posted 28 Feb 2024
Clean and nice
Comment from Hotel Management
29 Feb 2024 by María Fdez. de Valderrama
Voice of Customer Coord, Hotel Management
Dear Mr. Moises, Greetings from Hotel Fénix, a Gran Meliá Hotel! Thank you for such a positive review.We are happy you had an enjoyable stay with us and that you appreciated our high standards.We all hope to welcome you back in the future.Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator
by A verified traveler
Posted 22 Feb 2024
by A verified traveler
Posted 21 Feb 2024
Nice hotel, well located, good service and nice staff
Comment from Hotel Management
22 Feb 2024 by María Fdez. de Valderrama
Voice of Customer Coord, Hotel Management
Dear Mr. Abraham, Greetings from Hotel Fénix, a Gran Meliá Hotel! Thank you for such a positive review.It is a pleasure to know that our strategic location contributed positively to your experience, affording you the convenience of exploring Madrid's rich cultural tapestry and the finest shopping districts with ease. Your compliments on our attentive and accommodating staff are appreciated; they are indeed the cornerstone of our commitment to excellence. We are also thrilled that the sumptuous rooms, marked by their cleanliness and comfort, met your high expectations, reflecting our meticulous attention to elegance and luxury. While all our rooms showcase individual charm, which is a testament to our architecturally exquisite building, we understand your preference for consistency and strive to ensure each guest's stay is nothing short of exceptional.We look forward to seeing you on your next visit.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator
by A verified traveler
Posted 31 Jan 2024 on Hotels
by A verified traveler
Posted 21 Jan 2024
by A verified traveler
Posted 14 Jan 2024
Excellent
Comment from Hotel Management
15 Jan 2024 by María Fdez. de Valderrama
Voice of Customer Coord, Hotel Management
Cher Monsieur José,Salutations de l'Hôtel Fénix, a Gran Meliá Hotel!Merci pour votre charmant commentaire.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Nous espérons vous revoir chez nous pour une nouvelle expérience positive. Bien à vous,María Fdez. de ValderramaVoice of Customer Coordinator
by A verified traveler
Posted 11 Jan 2024 on Hotels
by A verified traveler
Posted 30 Dec 2023
