Ratings based on 207 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
There was a large disturbance in the early morning hours and the local police were called in. It was extremely noisy and echoed to our rooms on this side of the building from the street.
Comment from Hotel Management
24 May 2024 by Canopy team, Hotel Management
Hello Janet,I sincerely apologize for the disturbance you experienced during your stay with us. We understand how important a quiet and peaceful environment is for our guests, and I am truly sorry that this was not the case during your visit.The incident you mentioned was an unfortunate situation that was beyond our control, and we regret that it affected your stay. We have been in touch with local authorities to ensure that such disturbances are minimized in the future.We appreciate your feedback and hope you will consider staying with us again, giving us the opportunity to provide you with a more enjoyable experience.Kind regards,LucíaGuest Experience ManagerCanopy Madrid Castellana Hotel
by A verified traveler from Plantation
Posted 12 May 2024
IT WAS IN A VERY CENTRALIZED AREA OF MADRID
Comment from Hotel Management
24 May 2024 by Canopy team, Hotel Management
Hello Diana,Thank you for your positive feedback! We are delighted to hear that you appreciated our central location in Madrid. Being situated in such a convenient area allows our guests to easily explore and enjoy all that the city has to offer.We look forward to welcoming you back on your next visit to Madrid.Best regards,LucíaGuest Experience ManagerCanopy Madrid Castellana Hotel
by A verified traveler
Posted 6 May 2024
Great location close to the soccer stadium! Keys lock out at noon which was annoying to have to go down and get them reactivated to check out, rooftop pool and bar were great hangout locations and rooms/bed super comfy
Comment from Hotel Management
24 May 2024 by Canopy team, Hotel Management
Hello Anais,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed our hotel's great location near the soccer stadium and that you found our rooftop pool and bar to be excellent hangout spots.However, we apologize for any inconvenience caused by the key lock-out policy at noon. Your comments are invaluable to us, and we will certainly take them into consideration as we strive to improve our services for future guests.We hope to have the pleasure of welcoming you back for another enjoyable stay.Best regards,LucíaGuest Experience ManagerCanopy Madrid Castellana Hotel
by A verified traveler
Posted 23 Apr 2024
Great location for us since we were there to see the soccer game, everything with close proximity. The hotel was very clean and smelled good all the time. Spacious rooms!
Comment from Hotel Management
24 May 2024 by Canopy team, Hotel Management
Hello Mary,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our hotel's convenient location, especially for attending the soccer game. Providing easy access to nearby attractions is one of our priorities, and we're glad we could contribute to a seamless experience for you.We're also thrilled that you found our hotel to be clean and well-maintained. Our housekeeping team works diligently to ensure a comfortable and inviting environment for all our guests, and it's rewarding to receive such positive feedback.It's fantastic to know that you found our rooms spacious. We believe that ample space is essential for a comfortable stay, and we're glad we could accommodate your needs in this regard.We hope to have the pleasure of welcoming you back to Canopy Madrid Castellana Hotel in the future.Best regards,Lucía EstebanGuest Experience ManagerCanopy Madrid Castellana Hotel
by A verified traveler
Posted 22 Apr 2024
Beds were great, bathroom area was unique and very guest friendly. Views from the 6th floor were ok. The stairwell seemed small in case of emergency. The Buffet was nice, everything was fresh with a wide selection of breakfast foods.
Comment from Hotel Management
24 May 2024 by Canopy team, Hotel Management
Hello William,Thank you for your wonderful feedback! We're thrilled to hear that you had a pleasant experience during your stay with us.We're delighted that you found our beds comfortable. Ensuring a restful night's sleep is important to us, and we're glad we could provide you with a comfortable sleeping environment.We're also pleased to hear that you enjoyed the unique and guest-friendly design of our bathroom area. Creating a welcoming and functional space for our guests is something we strive for, and we're happy that you appreciated this aspect of your stay.While we're glad you enjoyed the views from the 6th floor, we appreciate your feedback regarding the stairwell size. We'll certainly take this into consideration as we continue to enhance the safety and comfort of our facilities.It's fantastic to know that you enjoyed our breakfast buffet. We're committed to offering a wide selection of fresh and delicious foods to cater to our guests' diverse preferences, and we're glad you found the variety to your liking.We hope to have the pleasure of welcoming you back to Canopy Madrid Castellana Hotel in the future.Best regards,Lucía EstebanGuest Experience ManagerCanopy Madrid Castellana Hotel
by A verified traveler from New Carrollton
Posted 12 Apr 2024
Comment from Hotel Management
24 May 2024 by Canopy team, Hotel Management
Hola Jose Rigoberto!Muchas gracias por elegir Canopy Madrid Castellana para tu estancia en la ciudad y por compartir tu puntuación.Esperamos volver a verte muy pronto.Atentamente,Canopy Team
by A verified traveler from COOKSTOWN
Posted 2 Apr 2024
The evening bar staff were slow to notice you were looking to place an order.
The hotel was lovely. But maybe next time I would stay at a more central location as it was about a hours walk to most things
Comment from Hotel Management
24 May 2024 by Canopy team, Hotel Management
Hello Aidán,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel lovely.We apologize for the inconvenience you experienced with the evening bar staff's responsiveness. Rest assured, we'll address this matter with our team to ensure prompt and attentive service at all times.Regarding our location, we appreciate your understanding. Many of our guests choose us precisely because we are one of the closest hotels to the Bernabeu stadium, offering easy access to events and attractions in the Azca district.We hope to have the opportunity to welcome you back and provide you with an even better experience.Best regards,LucíaGuest Experience ManagerCanopy Madrid Castellana Hotel
by A verified traveler
Posted 7 Mar 2024
Walkable to the stadium! If you are planning to attend a soccer game, it is a good location.
by A verified traveler
Posted 4 Mar 2024
Good
by A verified traveler
Posted 4 Mar 2024
