Ratings based on 68 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 May 2024
Cleanliness! Wonderful housekeeping staff. The guy on the pool area that handling towel is rude, I was trying to talk to him to get towels he kept insisting talking to my husband and ignoring me. He might thought I was one of the girls working in a you know what I mean. Tell your staff to not degrading people (women)that works to try to make a living for their family. I did not get his name. When we we're checking out we asked the receptionist if they can send someone to help us with our luggage we waited 30 minutes nobody shows up. That was disappointing. Kitchen staff was very nice and food is good.
by A verified traveler
Posted 2 May 2024
by A verified traveler
Posted 2 Apr 2024
Love this Property!
by A verified traveler from Riverview
Posted 29 Mar 2024
1) Over all excellency with warm welcome worker’s and services Is Mr.Eduardo Tensioso I believe,I think he handle the buffet breakfast area,
Mr. Eduardo manages the quality of food and services towards the guests absolutely perfect as we ask for.
2) The casino is smoke free but the employees are not warm welcome people.
3). The front desk or lobby not really warm welcome SO SO
My concern is I thought this is a 5 star hotel. I was not expecting tons of kids running around screaming, loud and jumping everywhere in front of the lobby, elevator and hallway. Also, I don’t know how it works but one room can have 10 or 15 people checking in one room. Seems like all the neighborhood comes into one room.
Room services are very fast delivering coffee whatever I asked for.
4)Room quality not as really what I expect after a day of stay , I observe the ceiling of the shower is a kind unprofessional constructed, cheap toilet and the sink drainage is poor
Outdoor building glass is tons of spiderwebs dirt, and not as shining glass also paint drip on the glass, unfortunately, we are by the mountain view, but because of the glasses are cloudy not as clear to see the mountain.
Whoever managing the floor in this building needs to do his job.
Greatly appreciate the Mr. Ed he takes care and do his job
Sincerely yours,
Mr. and Mrs. Trosper from Tampa, Florida, USA
by A verified traveler
Posted 19 Mar 2024
Super clean property. Staff very helpful and friendly. Spent a lot of time @ the 5th floor pool area. Great to relax and get some sun.
by A verified traveler
Posted 15 Mar 2024
Very clean. Professional staff. Awesome breakfast. Probably the fasted elevator I’ve ever been in. Very happy with this stay. Will stay again when I visit Clark again.
by A verified traveler
Posted 2 Mar 2024
by A verified traveler
Posted 22 Feb 2024
by A verified traveler
Posted 23 Jan 2024
Friendly staff. Room is clean.
by A verified traveler
Posted 6 Jan 2024 on Hotels
