Ratings based on 732 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Chicoutimi
Posted 6 Jun 2024
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by A verified traveler
Posted 3 Jun 2024
Lovely hotel in an excellent location.
Comment from Hotel Management
3 Jun 2024 by Loan, Hotel Management
Good afternoon,Thank you for your lovely comment. We are happy that you had an excellent stay and that you liked the location of the hotel. Do not hesitate to talk about your experience around you !We are looking foward to welcoming you again soon and wish you a pleasant day.Best regards,The hotel manager.
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
2 Jun 2024 by Loan, Hotel Management
Bonjour Julieta,Nous sommes navrés que votre séjour n'ait pas été à la hauteur de vos espérances. Nous espérons que vous avez tout de même apprécié la ville de Lyon, et que nos échanges qui ont suivis ont pu diminuer votre mécontentement.Passez une agréable soirée !La direction.
by A verified traveler
Posted 4 Mar 2024 on Hotels
Comment from Hotel Management
11 Mar 2024 by Loan, Hotel Management
Bonjour Monsieur,Merci pour votre commentaire ! Nous sommes ravis de lire que votre séjour s'est bien passé dans l'ensemble. N'hésitez pas à parler de votre expérience autour de vous.Passez une agréable journée !Bien cordialement,La direction.
by A verified traveler
Posted 3 Mar 2024
The reception/check in member of staff was super helpful and friendly. The bed and shower were excellent. The hotel was right in the heart of the centre and good walkable access to restaurants, bars, shops and attractions.
Comment from Hotel Management
11 Mar 2024 by Loan, Hotel Management
Good afternoon,Thank you for your comment. We are very happy to read that you liked the bed of your room, the location of the hotel as well as the quality of service provided by the staff members. Your kind words will be transfered to them. Do not hesitate to talk about your experience around you.We wish you a pleasant day and are looking foward to welcoming you again soon.Best regards,The hotel manager.
by A verified traveler
Posted 21 Feb 2024
All good thanks
Comment from Hotel Management
22 Feb 2024 by Loan, Hotel Management
Good afternoon,Thank you for leaving a comment ! We are happy to read that your stay went perfectly fine. Do not hesitate to talk about your experience around you.We wish you a lovely day and are looking foward to welcoming you again soon !Best regards,The hotel manager.
by A verified traveler
Posted 20 Feb 2024 on Hotels
Comment from Hotel Management
21 Feb 2024 by Loan, Hotel Management
Good afternoon,Thank you for your comment! We are happy to read that your stay with us went perfectly fine. Do not hesitate to talk about your experience around you.We are looking foward to welcoming you again soon and wish you a pleasant day !Best regards,The hotel manager.
by A verified traveler
Posted 14 Feb 2024
The staff was always friendly and polite. Great location, nice property and spacious rooms.
Comment from Hotel Management
11 Mar 2024 by Loan, Hotel Management
Good afternoon,Thank you for your comment ! We are happy to read that your stay with us went well and that you liked the location of the hotel, the spacious room and the quality of service provided by our staff members. Your kind words will be transfered to them. Do not hesitate to talk about your experience around you.We wish you a pleasant day and are looking foward to welcoming you again soon.Best regards,The hotel manager.
by A verified traveler
Great location - a few quirks
Posted 14 Jan 2024 on HotelsNice hotel in a great location. A few quirks and problems like the mirror in the bathroom is hung to high for short people (under 5’2”) and the elevator didn’t work on our floor
Comment from Hotel Management
16 Jan 2024 by Loan, Hotel Management
Good afternoon,Thank you for your comment. We are glad that you has a nice stay at Hotel Silky overall. As for the small issue with the elevator, a technician will come this week to solve it. We are looking foward to welcoming you again soon and wish you a pleasant evening.Best regards,The hotel manager.
by A verified traveler
Posted 7 Jan 2024 on Orbitz
The rooms were equipped with an espresso machine, easy to use "cast" feature on the TV for streaming shows, and the bathroom came with full bottles of shampoo, conditioner, body lotion, hand soap. The staff was very helpful and booked us a car, stored our luggage and were overall very accommodating. I didn't have the breakfast, but the cellar-like dining room was so charming and warm.
Comment from Hotel Management
16 Jan 2024 by Loan, Hotel Management
Good afternoon,Thank you for your lovely comment ! We are very glad to see that you enjoyed your stay with us ! Do not hesitate to talk about the hotel around you.We are looking foward to welcoming you again soon and wish you a pleasant evening !Best regards,The hotel manager.
