Ratings based on 975 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Breakfast food wasn’t real hot, need another waffle maker added.
Comment from Hotel Management
28 May 2024 by Sarah Holliday, Hotel Management
Thank you for taking the time to leave a review. We are delighted that you enjoyed your visits, and we appreciate your suggestions for improving our complimentary breakfast. We hope you continue to choose the La Quinta Inn & Suites Lynchburg at Liberty University whenever you are next in the area.
by A verified traveler
Posted 26 May 2024
Everything was clean, and the staff was amazing. Especially the girls behind the counter.
Comment from Hotel Management
28 May 2024 by Sarah Holliday, Hotel Management
Thank you for sharing your experience. Our friendly staff strives to go above and beyond for each guest, and your comments are the seal of approval on our efforts. We are delighted that you enjoyed our high standards of cleanliness and service. We hope you continue to choose the La Quinta Inn & Suites Lynchburg at Liberty University whenever you are next in the area.
by A verified traveler
Posted 26 May 2024
I always stay at La Quinta when I travel, but this one is not a good representation of the franchise. When we arrived our room door was open, like really open. I asked the front desk and they were fine with switching our room out. Got the new room and the sheets were stained and the room was not cleaned, had not been cleaned in months. Went to the front desk first thing the next morning, housekeeping came but only changed one bedding and I had to actually clean our room. Breakfast was standard hotel breakfast but I was disappointed in this stay
Comment from Hotel Management
28 May 2024 by Sarah Holliday, Hotel Management
While it is never easy to hear that a guest has had a bad experience, we value such feedback as we strive to ensure a positive experience for future guests. Please accept our apologies for the condition in which you found your room. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We pride ourselves on having a friendly and helpful staff and our general manager has taken your comments to heart and conducted additional staff training in an effort to ensure a better experience for future guests. We appreciate the opportunity to respond to your concerns and trust that, should your travels return you to our area, your next stay with us will exceed your expectations.
by A verified traveler
Posted 24 May 2024
The staff were helpful and friendly. The breakfast offerings were amazing! We stayed in the suite which will be our choice of sleeping arrangements from now on. The best we have experienced in Lynchburg.
Comment from Hotel Management
28 May 2024 by Sarah Holliday, Hotel Management
Thank you for being our guest and sharing your experience. Our friendly staff strives for each guest to feel welcomed and at home, and your comments are a confirmation on our efforts. We are delighted that you enjoyed our complimentary breakfast, spacious suites, and great service. We look forward to welcoming you back to the La Quinta Inn & Suites Lynchburg at Liberty University whenever you are next in the area.
by A verified traveler
Posted 21 May 2024
Pet friendly hotel allowing dogs to stay on the same floor woke us up several times due to their barking.
Comment from Hotel Management
23 May 2024 by Sarah Holliday, Hotel Management
Thank you for being our guest and reviewing your stay. I am sorry to hear of the issue you encountered with a dog barking during your stay. We are a pet friendly hotel and have found that the pet owners that stay with us by and large are very respectful of guests that are not traveling with pets and are happy to adhere to our pet policies which include being present with and maintaining control of their pets at all times. We appreciate the opportunity to respond to your concerns and trust that, should your travels return you to our area, your next stay with us will exceed your expectations.
by A verified traveler
Posted 20 May 2024
Extremely pleased
Comment from Hotel Management
23 May 2024 by Sarah Holliday, Hotel Management
Thank you for your kind words. We are delighted that you enjoyed your stay in all aspects, and we hope you continue to choose the La Quinta Inn & Suites Lynchburg at Liberty University.
by A verified traveler
Posted 15 May 2024
I received a no smoking room that smelled like smoke as soon as I opened the door. I called front desk three times because something happened to my television and no one never came to my room to fix the problem. I paid a lot of money for this visit due to graduation and was disappointed with the lack of service. However staff was friendly.
Comment from Hotel Management
16 May 2024 by Sarah Holliday, Hotel Management
While it may be very difficult to hear that we have failed to take care of our guests in a satisfactory manner, we very much appreciate such feedback so that we may seek ways to improve future guest experiences. We are so sorry to hear of the problems you encountered during your visit, and we apologize for being unable to resolve them to your satisfaction. This was not the experience we wanted for you, and we hope we have another opportunity to demonstrate our commitment to your comfort.
by A verified traveler
Posted 13 May 2024
Staff was very limited and very slow
Comment from Hotel Management
15 May 2024 by Sarah Holliday, Hotel Management
While it may be very difficult to hear that we have failed to take care of our guests in a satisfactory manner, we very much appreciate such feedback so that we may seek ways to improve future guest experiences. We pride ourselves on having a friendly and helpful staff and our general manager has taken your comments to heart and conducted additional staff training in an effort to ensure a better experience for future guests. Please stay with us again soon so that we can demonstrate our commitment to your comfort.
by A verified traveler
Posted 12 May 2024
We checked into the hotel and then left to get some food. When we came back, they had assigned our room we had checked into to another family who were in our room with our belongings when we got there. We all went back down and they assured us we had the room. We were there for three days and they never cleaned our room. We had to ask and they said they would but never did. We also got another room for my niece and when they checked into their room, it was dirty, had trash cans full of garbage and the ended up getting another room. Really disappointed I paid over $300 a night for these rooms and it was absolutely ridiculous. Terrible service. Will not stay there again.
Comment from Hotel Management
13 May 2024 by Sarah Holliday, Hotel Management
While it is never easy to hear that a guest has had a bad experience, we value such feedback as we strive to ensure a positive experience for future guests. We are incredibly disappointed to hear about the issues you encountered, particularly the room mix-up and lack of housekeeping service. This situation is completely unacceptable, and we sincerely apologize for the inconvenience and frustration it caused you and your niece. We will be investigating this incident thoroughly to understand how such a serious breakdown in communication and service occurred. We will take appropriate action to ensure this doesn't happen again. We appreciate the opportunity to respond to your concerns and trust that, should your travels return you to our area, your next stay with us will exceed your expectations.
by A verified traveler
Posted 11 May 2024
Bathroom smelled like urine upon arrival. Housekeeping never came in three days. I called and asked for fresh towels and told by the desk to come get them myself. What was i supposed to do with the used linen and towels?
