Ratings based on 466 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
2.9 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
The room and the duvet smelled to cigarettes. The shower was very very weak, very hard to use.
Comment from Hotel Management
18 Jun 2024 by Desmond, Hotel Management
Dear Ali,Thank you for your feedback. We're very sorry to hear about the issues you experienced during your stay. Your comfort is our top priority, and it's clear we fell short this time. We have addressed the smell issue with our housekeeping team and are investigating the shower pressure problem. We appreciate your bringing these matters to our attention and hope you'll give us another chance to provide you with a better experience in the future.Kind RegardsDesmond FernandesHotel Manager
by A verified traveler
Posted 30 May 2024
Perfect for a 3 hour stay before heading to the airport
Comment from Hotel Management
31 May 2024 by Desmond, Hotel Management
Dear Tim,Thank you for taking the time to leave us a review and for giving us a 4/5 rating! We're delighted to hear that our location was perfect for your short stay before heading to the airport.We strive to provide our guests with a comfortable and convenient experience, and we're glad to know we met your expectations. If there is anything specific we could improve to make your stay even better, please let us know. Your feedback is invaluable as we continually work to enhance our services.We hope to have the pleasure of welcoming you back in the future, perhaps for a longer stay so you can enjoy even more of what we have to offer.Safe travels!Best regards,Desmond FernandesHotel Manager
by A verified traveler
Posted 18 May 2024
Near to Luton station
Receptionist and door security.
Extremely basic shower bed and a TV out of character with room.
No mirror, no clothes hanging, room tired bathroom tired. No decor, bright green exit light.
Didn't feel door to bedroom would be secure
Comment from Hotel Management
5 Jun 2024 by Desmond, Hotel Management
Dear Sherrie,Thank you for taking the time to share your feedback. We are glad to hear that you found our location near Luton station convenient and appreciated the service provided by our receptionist.However, we are sorry to learn that your stay did not meet your expectations in other areas. Our goal is to offer the best value for money, and we take your comments about the room and bathroom conditions very seriously. We apologise for any discomfort you experienced and appreciate your honest feedback, which helps us improve our services and facilities.We are currently working on upgrades and renovations to enhance our guests' experience. Your comments regarding the room's decor, amenities, and security will be addressed as part of this ongoing effort.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay.Kind regards,Desmond FernandesHotel Manager
by A verified traveler
Posted 15 May 2024
The place is very simple but useful as what it is. A place to sleep in between flights.
Comment from Hotel Management
5 Jun 2024 by Desmond, Hotel Management
Dear Will,Thank you for your review. We're glad to hear that you found our hotel useful for your needs as a convenient place to rest between flights.We strive to provide a comfortable and practical stay for our guests, and it's great to know we met your expectations. We appreciate your feedback and look forward to welcoming you again in the future.Best regards,Desmond FernandesHotel Manager
by A verified traveler
Posted 15 May 2024
If you like luxuries like ventilated rooms, natural light, darkness when you sleep and a hot shower in the morning.. this hotel is not for you
The floors were filthy, the mattress made of concrete and the bathroom pod was not clean
The one staff member I dealt with was nice
The 24/7 manned reception is the only really good thing about the place and maybe the location
Comment from Hotel Management
5 Jun 2024 by Desmond, Hotel Management
Dear Matthew,Thank you for taking the time to share your feedback. We are very sorry to hear that your stay did not meet your expectations and that you experienced issues with the cleanliness and comfort of your room.Your comments regarding the ventilation, lighting, cleanliness, and comfort of the mattress are concerning, and we will address these issues with our housekeeping and maintenance teams to ensure improvements are made.We are pleased to hear that you found our staff member to be nice and appreciated our 24/7 reception and convenient location. Your feedback is valuable as it helps us to improve our services for future guests.We hope you will consider giving us another chance to provide you with a better experience.Best regards,Desmond FernandesHotel Manager
by A verified traveler
Posted 29 Apr 2024
Due to flight cancellation, I was not able to stay in this place. I showed the hotel evidence through expedia but still rejected to give me a refund.
Comment from Hotel Management
5 Jun 2024 by F Ahmed, Hotel Management
Thank you for your message. We regret to hear about your flight cancellation and understand the frustration it must have caused. We understand your request for a refund; however, as per our policy, reservations made under the non-refundable rate plan are not eligible for refunds. This policy ensures consistent and fair treatment for all our guests. While we are unable to provide a refund in this instance, we empathize with your situation and hope for your understanding of our policy. If there's anything else we can assist you with or if you have any further questions, please feel free to reach out to us.
by A verified traveler
Posted 19 Apr 2024
To be realistic, they have a bad heater with strong cold in the area and it was not logical to use frozen water in the bathrooms.
Comment from Hotel Management
5 Jun 2024 by Desmond, Hotel Management
Dear Rafael,Thank you for sharing your feedback with us. We are truly sorry to hear about the issues you experienced with the heater and the water temperature during your stay.Please know that our team is always available to assist with any concerns, including room temperature adjustments and ensuring hot water availability. We wish we had known about these issues during your stay so we could have addressed them immediately to make your stay more comfortable.Your comfort is our top priority, and we will be looking into these matters to prevent such occurrences in the future. We appreciate your feedback and hope to have the opportunity to provide you with a much-improved experience on your next visit.Best regards,Desmond FernandesHotel Manager
by A verified traveler
Posted 3 Apr 2024
Great
Comment from Hotel Management
5 Jun 2024 by F Ahmed, Hotel Management
Thank you for your review. We're glad you enjoyed your stay with us and appreciate your positive feedback. We always strive to improve. If you have any suggestions to make your next visit even better, please let us know. We look forward to welcoming you back soon.
by A verified traveler
Clean Rooms, great location, friendly staff
Posted 12 Mar 2024 on HotelsBeds looked small but were very good and extremely comfortable. Only downside was the bathroom appeared worn with orange paint everywhere
Comment from Hotel Management
5 Jun 2024 by F Ahmed, Hotel Management
Thank you for your review! We're delighted to hear that you found our beds to be very good and extremely comfortable. We appreciate your feedback regarding the bathroom. We strive to maintain high standards, and your comments will help us improve. We'll look into the issue with the paint to ensure a better experience for future guests. We hope to welcome you back soon.
by A verified traveler
Clean Room & Friendly Staff
Posted 9 Mar 2024 on HotelsComfortable bed, clean room and friendly staff
Comment from Hotel Management
5 Jun 2024 by F Ahmed, Hotel Management
Thank you for your fantastic review! We're thrilled to hear that you had such a great experience during your stay with us. It's fantastic to know that you found our beds comfortable, rooms clean, and staff friendly. We truly appreciate your kind words and look forward to welcoming you back for another exceptional stay.
