Ratings based on 1,201 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Property is well maintained for the most part. Kids pool was closed a few days during our stay. The buffett food was average but the dinner reservations were excellent.
Comment from Hotel Management
21 May 2024 by Ashley-Ann Dunkley- Guest Services, Hotel Management
Dear Jacquais, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
21 May 2024 by Abigail Facey, Hotel Management
Dear Denise, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We appreciate your feedback, and we look forward to welcoming you back very soon for another unforgettable experience.
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
21 May 2024 by Ashley-Ann Dunkley- Guest Services, Hotel Management
Dear Kena Nicole, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.
by A verified traveler
Posted 17 May 2024
Our stay was great! The staff were amazing, the food was actually good for a resort and we were attended to at all times. There were one or two scheduling issues on the 3/4th night but they were resolved quickly! We especially loved our last night’s dinner server Calvin Green at Montego Bay Buffet. Calvin Green was so sweet, accommodating, and spoke positivity throughout our evening! He kept our cups filled and ensured we had all we needed throughout our dinner.
Comment from Hotel Management
21 May 2024 by Ashley-Ann Dunkley- Guest Services, Hotel Management
Dear Iyana , We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.
by A verified traveler
Posted 15 May 2024
This resort was not a great experience. My sister had a wedding here and was not treated well after bringing a huge party to their resort. The staff was either very rude or really nice but nothing was urgent to them. There were a lot of arrangements that did not occur or failed to provide. The food was not good nor were the drinks. Unfortunately, I would not recommend this resort to others.
Comment from Hotel Management
15 May 2024 by Abigail Facey, Hotel Management
Dear Melissa, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that your sister's wedding arrangements did not meet your expectations and we appreciate your feedback. We would like to assure you that this is not the usual standard of our brand and we are taking the necessary steps to improve in the areas you've highlighted. We hope to host you again so we can offer a more positive experience.
by A verified traveler from Bolingbrook
Posted 15 May 2024
This is my 9th visit to this resort. I can't imagine staying anywhere else in Jamaica. The room was updated and clean. The staff are always kind and willing to help. Yoga by the beach is great, dancing at the Infinity Bar is awesome and the food is delicious.
Comment from Hotel Management
15 May 2024 by Abigail Facey, Hotel Management
Dear Nichole Davis, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary relaxing and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
16 May 2024 by Abigail Facey, Hotel Management
Dear Melissa, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.
by A verified traveler
Posted 13 May 2024
The staff was excellent and extremely courteous. The property is beautiful and the main pool is like no other. The room seemed recently refurbished and had a nice new feel to it, however, the furniture seemed like the same previous furniture. Food was great and the buffet had good variety.
Overall it was a very pleasant and enjoyable stay.
Comment from Hotel Management
14 May 2024 by Abigail Facey, Hotel Management
Dear Eddie, We appreciate you leaving a review of your stay at our resort and bestowing upon us a stunning five-star rating! We are overjoyed to have been granted the chance to welcome you and provide an amazing, unwinding, and unforgettable vacation. We are grateful for your recommendation of our resort to your family and friends and we work hard every day to meet our aim of making our guests into fans. We think that the greatest representatives of our resort are its visitors, and your endorsement of us speaks volumes about the caliber of the services we offer. We hope to see you again soon and will keep working hard to surpass your expectations!
by A verified traveler
Posted 11 May 2024
Place was nice will be back
Comment from Hotel Management
13 May 2024 by Ashley-Ann Dunkley- Guest Services, Hotel Management
Dear Timothy, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.
by A verified traveler
Posted 6 May 2024
Staff members are very welcoming and kind. I’ve stay at this resort before 10/10.
Comment from Hotel Management
7 May 2024 by Justine - Guest Services, Hotel Management
Dear Mellika,Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!
