Ratings based on 614 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Stayed here may 2023 property was clean. Come back may 2024 (graduations) and property was filthy and definitely gone downhill.
Comment from Hotel Management
2 Jun 2024 by Sophia CSR, Hotel Management
Hi Jacklyn,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
by A verified traveler
Posted 7 May 2024
The staf at the property were very friend and the breakfast was good. Unfortunately we ordered 2 room with the expectation of them being next to each other but they could not do that. Also the bath was dirt and our room was noisy but due to capacity they could not move us.
Comment from Hotel Management
8 May 2024 by Sophia CSR, Hotel Management
Hi Daniel,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your suggestion and for helping us to understand our shortcomings for further improvisation. We are eager to see you again.
by A verified traveler
Posted 7 May 2024
Great property and convenient location to multiple eateries.
Comment from Hotel Management
8 May 2024 by Sophia CSR, Hotel Management
Hi Bryan,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.
by A verified traveler
Posted 6 May 2024
Best place we have stayed in Lubbock so far.
Comment from Hotel Management
8 May 2024 by Sophia CSR, Hotel Management
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
8 May 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
26 May 2024 by Sophia CSR, Hotel Management
Hi Andrea,Being awarded a 5-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.
by A verified traveler
Posted 30 Apr 2024
There was no pool
Comment from Hotel Management
1 May 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
by A verified traveler
Posted 30 Apr 2024
Nice area, plenty to walk to. Easy enough to park.
Adequate rooms. Service was weird though. Nothing crazy. But bathroom sink wouldn’t drain, no hot water in bathroom sink, charged two security deposits, they deleted my credit card info, they also cleared our room cards half way through the trip, so they didn’t work when we used them. Had to get new ones. Juice machine was broken as well. The staff was nice, but just seemed like too much happening.
Comment from Hotel Management
1 May 2024 by Sophia CSR, Hotel Management
Hi Scott,Thank you for posting your feedback and for letting us know about your encounters. Your feedback is very significant as it helps us identify the areas, we can improve the guest experience. We apologize for the inconvenience you faced and will surely forward your valuable feedback to our team for improvements. I hope you will give us another opportunity to provide you with a better stay.
by A verified traveler
Posted 21 Apr 2024
Clean
Comment from Hotel Management
25 Apr 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
by A verified traveler
Posted 14 Apr 2024
Great place, definitely would stay again!!
Comment from Hotel Management
19 Apr 2024 by Sophia CSR, Hotel Management
Hi Milana,Expecting our previously served guests is our greatest privilege as it helps us to meet your needs accordingly. Thank you for your feedback and looking forward to seeing you soon!
