Ratings based on 976 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
I was unable to check in at check in time due to rooms being dirty. It was 2.5 hours after check in time when my room was finally ready and I was not offered any type of compensation. Will not return.
by A verified traveler
Posted 14 Jun 2024
The room and the amenities are very good and beds are 👍
by A verified traveler
Posted 13 Jun 2024
One issue with a room neighbor being extremely loud throughout the night but that was not the hotel’s fault.
Very nice place!
by A verified traveler from Carson City
Posted 12 Jun 2024
Clean modern rooms, and great location for visiting Rocky Mountain National Park.
by A verified traveler
Posted 10 Jun 2024
We stayed for 10 days in preparation for a granddaughter's wedding. It is very clean and the desk staff is outstanding. Every time we needed assistance, they were there to ensure our issue was addressed. The only small issue we had was trying to get the housekeeping staff to understand when we needed attention to our room. There was no sign for "make up room", only for privacy. Their English was almost non existent which is fine, but even when we would leave word at the desk that we needed turn down or towels, it was missed. Small inconvenience for a great stay. Thank you.
by A verified traveler
Posted 10 Jun 2024
by A verified traveler
Posted 10 Jun 2024
Elegance. E.g. cloth table covers for breakfast.
by A verified traveler
Posted 31 May 2024
The hotel provided a very good and pleasant experience for us. The drive from the Estes Park area was very enjoyable and stay was well worth the affordable cost.
by A verified traveler
Posted 28 May 2024
Property is brand new…first rate for the price. A brew pub shares the same parking lot…better still.
Check-in was sub-par. No one at the counter…no way to alert someone that you’re there without entering their back offices. Associate who ultimately came out and checked me in was very young, and needs some training. It’s called the “hospitality” industry for a reason. Be hospitable! I’m sure the associate is a very nice person, but they need to be trained to engage and communicate with the folks staying at the property.
Otherwise, very pleased with my stay.
(And, for what it’s worth, my “complaint” is no big deal…just constructive criticism)☺️
by A verified traveler
Posted 27 May 2024
We had never stayed in a suite like room and had all the soap and necessities needed.
The best hotel we ever stayed in.
Comment from Hotel Management
28 May 2024 by Naya, Front Desk, Hotel Management
We appreciate your feedback Kristie! We look forward to seeing you again soon!
