Ratings based on 447 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
A Lillie bit far from the Grotto but the hotel is nice and the bed is comfortable. My kids love this hotel. Marjorie the receptionist is very accommodating and nice.
Comment from Hotel Management
31 May 2024 by Bari, Hotel Management
HelloThank you for your comment.We are delighted that you enjoyed your stay at our hotel.Thank you again for your kind comments and we look forward to welcoming you back soon.Sincerely
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
31 May 2024 by Bari, Hotel Management
Bonjour,Merci beaucoup pour votre séjour et note !Nous espérons vous revoir très vite dans notre établissement.Au plaisir de vous accueillir à nouveau,Bien cordialement,
by A verified traveler
Posted 15 Apr 2024
Spacious apartments conveniently located just on the edge of the chaos that is Lourdes. There is a large free parking lot across the street.
Arriving on a Sunday, we had to do self check in which was well organized.
My only complaint is that the room desperately needed a deep clean. The floors, bed, bathroom etc were clean and I had no concerns about sleeping here, but the baseboards and walls were coated in a layer of dust and clearly hadn’t been cleaned in a while.
Comment from Hotel Management
9 May 2024 by Bari, Hotel Management
Dear ,We thank you for taking the time to tell us about your experience at our hotel.We strive to provide each of our guests with impeccable hospitality and accommodation.We apologize for not meeting your expectations in terms of cleanliness.At our hotel, cleanliness is one of our main priorities and we take great pride in providing a high quality experience to all our guests.We hope this experience will not deter you from returning to see us in the future.Please accept, Madam, Sir, the expression of our distinguished greetings.Best regards
by A verified traveler
Posted 27 Mar 2024
Excelente
Comment from Hotel Management
27 Mar 2024 by bari, Hotel Management
BonjourNous vous remercions pour votre commentaire.Nous sommes ravis que vous ayez passé un agréable moment dans notre hôtel.Nous vous remercions à nouveau pour vos aimables commentaires et nous nous réjouissons de vous accueillir à nouveau parmi nous prochainement.Cordialement
by A verified traveler
Posted 16 Mar 2024
We stayed 2 nights and enjoyed our stay. There was a full kitchen and nice-sized table in the suite. We thought "2 bedrooms" meant 2 separate BRs, but actually, it's 1 bedroom with a queen bed and twin bed, and the living area has a queen pull-out sofa and a twin cot. This seems to be typical of France, or maybe it was just bc we were there in the off-season, but the front desk is closed for several hours in the middle of the day and in the evening, so you had to have a special code to get into the building.
Comment from Hotel Management
18 Mar 2024 by Reception - Clara, Hotel Management
Hello,Thank you for your kind comments about your stay with us. We are delighted to hear that you enjoyed our suite and full kitchen. Depending on the type of accommodation you choose you can have an apartment with a double bed or two single beds, as well as having a sofa or not in your accommodation. As indicated on all our reservation sites, our reception has specific opening hours. Thank you again for taking the time to send us your comments!Best regards,
by A verified traveler
Posted 13 Mar 2024
Comment from Hotel Management
22 Mar 2024 by La réception - Clara, Hotel Management
Bonjour, Nous vous remercions pour l'excellente note attribuée. En espérant vous accueillir de nouveau à la résidence, Bien cordialement,
by A verified traveler
Posted 5 Feb 2024 on Hotels
Just excellent. Location great. Easy check in even though the reception was closed at that time on a Sunday. The room was large, clean and the bed comfortable. We were travelling with our 2 dogs - the hotel is pet friendly.
We will stay here again on every future trip to Lourdes
Comment from Hotel Management
15 Feb 2024 by Reception - Clara, Hotel Management
Good morning,We are happy to see that you enjoyed your stay at the residence.We will be happy to welcome you again next time.See you soon,Best regards,
by A verified traveler
Posted 4 Feb 2024
Comment from Hotel Management
15 Feb 2024 by La réception - Clara, Hotel Management
Bonjour, Nous vous remercions pour cette note. A très bientôt,
by A verified traveler
Posted 31 Jan 2024
Very friendly staff, convenient location
Comment from Hotel Management
15 Feb 2024 by Reception - Clara, Hotel Management
Good morning,It was a pleasure for the whole team to welcome you to the residence.See you soon,Best regards,
by A verified traveler
Great stay here very friendly staff.
Posted 28 Jan 2024 on HotelsVery pleased with our stay here. Very clean and good instructions on phone for entering the building and code for safe .
Comment from Hotel Management
15 Feb 2024 by Reception - Clara, Hotel Management
Dear MariacelesteWe thank you for taking the time to share your opinion with us. We are happy that you were satisfied with your stay.Best regards,
