Ratings based on 309 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Apr 2024
Friendly staff walking distance from the church
Comment from Hotel Management
17 Apr 2024 by Jonathan C. Manager, Hotel Management
Dear Diosdado, We would like to thank you for this feedback of your stay.We are delighted to read that you particularly appreciated our exceptional location, as well as the professionalism of our staff.We hope to welcome you again during your next stay.Yours sincerely,
by A verified traveler
Posted 26 Mar 2024
Very good location close to the Basiliqua. Clean and well organized bedroom. Good staff. The breakfast area is shared between two hotels, so you have to be specific when you ask to be seated for breakfast or dinner.
Comment from Hotel Management
7 Apr 2024 by Jonathan C, Directeur, Hotel Management
Dear Oliver, Thank you for taking the time to share your impressions of your stay with us.We are delighted to hear that you enjoyed your stay with us.And that you particularly appreciated our exceptional location, the comfort of our rooms and the professionalism and friendliness of our staff, who do their utmost to make your stay as pleasant as possible.We hope to welcome you during your next stay.Yours sincerely,
by A verified traveler
Posted 25 Mar 2024
Very close to Notre Dame Sanctuary, shops
Comment from Hotel Management
7 Apr 2024 by jonathan C, Directeur, Hotel Management
Dear Daisy, Thank you for taking the time to share your impressions of your stay with us.We are delighted to hear that you enjoyed your stay with us.And that you particularly appreciated our exceptional location.We hope to welcome you during your next stay.Yours sincerely,
by A verified traveler
Posted 11 Mar 2024
Very close to Sanctuario.
Comment from Hotel Management
7 Apr 2024 by Jonathan C. Manager, Hotel Management
Dear Evangeline, Thank you for taking the time to share your impressions of your stay with us.We are delighted to hear that you enjoyed your stay with us.We hope to welcome you during your next stay.Yours sincerely,
by A verified traveler from Seattle
Posted 11 Mar 2024
Very close to the grotto and the chapels. Room is spacious and clean. Hotel itself is much bigger than you’d imagine from the pics. The lobby area/restaurants almost reminds me of Las Vegas or Disney Resorts. Lively or chaotic, depends on who you ask. Amenities are minimum but for the price, reasonable.
Comment from Hotel Management
7 Apr 2024 by Jonathan C, Directeur, Hotel Management
Dear Maki,We are delighted to hear that you enjoyed your stay with us.And that you particularly appreciated our exceptional location, as well as the comfort of our rooms.We hope to welcome you during your next stay.Yours sincerely,
by A verified traveler
Posted 11 Mar 2024
Comment from Hotel Management
7 Apr 2024 by Jonathan C, Directeur, Hotel Management
Cher client, Nous vous remercions d'avoir pris le temps de partager vos impressions suite à votre séjour.Nous sommes navrés de lire que votre séjour n'ait pas répondu à vos attentes.Bien à vous,
by A verified traveler
Posted 23 Feb 2024
Very near to grotto and the staffs are really nice
Comment from Hotel Management
7 Apr 2024 by Jonathan C, Directeur, Hotel Management
Dear Liza, We are delighted to read that you enjoyed your stay with us.And that you particularly appreciated our exceptional location, as well as the professionalism and friendliness of our staff, who do their utmost to make your stay as pleasant as possible.We hope to welcome you during your next stay.Yours sincerely,
by A verified traveler
Posted 14 Feb 2024
Great Service. Staff so helpful.
Comment from Hotel Management
7 Apr 2024 by jonathan C, Directeur, Hotel Management
Dear Debra, Thank you for taking the time to share your impressions of your stay with us.We are delighted to read that you enjoyed your stay with us.And that you particularly appreciated the professionalism and friendliness of our staff, who do their utmost to make your stay as pleasant as possible.We hope to welcome you during your next stay.Yours sincerely,
by A verified traveler
Posted 12 Feb 2024
This hotel and Panorama are our favorites in Lourdes and have stayed here many times.
Comment from Hotel Management
7 Apr 2024 by jonathan C, Directeur, Hotel Management
Dear Melanie, We would like to thank you for your loyalty and we are delighted to hear that you have enjoyed your stay with us once again.We look forward to welcoming you again during your next stay.Yours sincerely,
by A verified traveler
Posted 25 Nov 2023
Excellent staff… my daughter and I came here for first time, room enough for us, good breaxfast, good staff, Charles amazing and very helful to all our inquiries… hotel just a few steps of Grotto, incredible place very walkable ready to be back again.. were going to stay 3 night extended one more!
Comment from Hotel Management
1 Jan 2024 by Jonathan C, Manager, Hotel Management
Dear Teresita, Thank you for your comment and your note.We are delighted to read that your stay met your expectations.We hope to welcome you again during your next stay.Yours sincerely,
